Manager Customer Service

Josue Velazquez

Email: abo7vj@r.postjobfree.com

Address:

City: Humble

State: TX

Zip: 77338

Country: USA

Phone: 713-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Highly proactive manager with 10 years of experience in team leadership in the restaurant and hospitality industries. Background includes sales, management and front and back-of-the-house operations.

Educational Background:

High School Dipolma from North Harris Community College, Houston TX 1/2001 to 11/1995 (n/a)

Job History / Details:

Summary

Highly proactive manager with 10 years of experience in team leadership in the restaurant and hospitality industries. Background includes sales, management and front and back-of-the-house operations.

Highlights

Extensive food/beverage knowledge

Restaurant experience

Ability to report equipment repairs

Knowledge of products and selections

Interviewing and training ability

Able to handle and resolve problems

Opening and closing procedures

Operated large-volume cooking equipment such as grills, deep-fat fryers, and griddles

Excellent verbal communication skills

Servsafe Certification

Supply ordering ability

Kitchen productivity

Supply management capability

Flexible schedule availability

Ability to work fast and accurately

Reliable, punctual and committed to customer service

Experience supervising kitchen staff

Comprehensive understanding of budget

Excellent multi-tasker

Accomplishments

Managed kitchen operations for high grossing, fast-paced fair concession kitchen.

Communicated with other kitchen team members to ensure food was prepared on time and correctly.

Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles.

Provided excellent customer service.

Stocked and rotated products, stocked supplies and paper goods in a timely basis.

Supervised kitchen staff of 20 people and ensured proper event set-up, food preparation, kitchen clean-up and proper shut down.

Received and delivered quality products to restaurant from supply warehouse in a timely manner.

Consistently stayed under monthly controllable expense budget

Maintained contact with kitchen staff, management, serving staff and customers.

Maintained system of control for storage temperatures and proper functioning of kitchen equipment.

Experience

March 2004 to Current

NE Janitorial Services Humble, Texas

Owner

Cleaning and maintenance in restaurants daily

Wood floors, carpet cleaning and tile work

March 2009 to August 2011

Outback Steakhouse - Humble Humble, Texas

Kitchen Manager / Assisant Manager

Directed the operation and organization of kitchens and all food-related activities, including the presentation and serving of food

Maintained contact with kitchen staff, management, serving staff, and customers

Managed kitchen operations for high grossing, fast-paced fair concession kitchen

March 2002 to April 2004

Outback Steakhouse - Champions Houston, Texas

Kitchen Manager

Monitored food preparation and serving techniques to ensure that proper procedures were followed

Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning

Maintained contact with kitchen staff, management, serving staff, and customers

Shopped for and ordered food and kitchen supplies and equipment

January 1999 to April 2002

Outback Steakhouse Mc Allen, Texas

Kitchen Manager /Assistant Manager

Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.

Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.

Developed, implemented and managed business plans to promote profitable food and beverage sales.

Education

1995 North Harris Community College Houston, Texas

GED

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