Customer Service Sales

Brandon Sutkowi

Email: *********@********.***

Address: **** *. **** **

City: Bay City

State: MI

Zip: 48706

Country: USA

Phone: 989-***-****

Skill Level: Director

Salary Range: 85

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Brandon P. Sutkowi

7396 W. Ryan Court - Bay City, MI 48706

Cellular Phone: 989-***-**** - *********@********.***

Executive Management Professional

Trusted advisor and business minded professional with success in managing a commercial and personal lines staff serving as front line underwriters on new and renewal business to ensure the growth and profitability of the book of business.

Demonstrated experience in:

Developing relationships with staff and company representatives

Working with company underwriters and loss control to ensure profitability of business being submitted

Overseeing all new business submissions presented to companies for consideration

Partnering with Executive Management Team and President to develop strategies and processes to effectively manage profit and loss centers

Implementing processes and procedures within agency to ensure maximum profitability and efficiency

Coaching, training, providing counsel and mentoring staff

Administering performance appraisal process and merit based compensation plan

Partnering with Human Resources to manage employment actions such as, promotions and demotions, wage decisions, corrective action, and termination of employment

Understanding employee relations issues and bringing them to a desirable resolution

Succession planning development and execution

Preparing content for and delivering presentations

Professional Experience

Meadowbrook Insurance Agency, Saginaw, MI (2/2005 - 7/2012)

Vice President (2/2010 - 7/2012)

Manage and build the Commercial and Personal Lines divisions of the Meadowbrook Agencies. Responsible for sales and operations of a separate profit and loss center of the agency dedicated to Commercial and Personal Lines sales and service.

Manage, support, and provide direction to a staff of seventeen consisting of producers, account managers, marketers, and customer service representative to monitor their effectiveness and assist them in delivering a high level of customer service

Provide coaching, counsel, and direction to associates regarding customer service, work flows, procedures

Oversee employee development and serve as a mentor for associates. This includes on-boarding, training and development, and career development

Execute the entire performance appraisal process which includes setting objectives, assessing competencies, defining goals, quarterly review of goals, and recommendations for merit increases

Develop and maintain effective relationships with external brokers to better understand their products and services so that we can ensure that our clients are receiving the best coverage

Manage all aspects of service departments for commercial and personal lines

Establish annual agency goals and budget. Responsible for monthly reporting to Board of Directors

Develop methods of cross selling through other profit centers of Meadowbrook

Maintain relationships with the carrier`s marketing and underwriting personnel

Improve skills and upgrade knowledge of changing coverage and marketing relating to commercial and personal lines insurance

Vice President, Commercial Sales and Personal Lines Manager (2/2005 - 2/2010)

Manage the Personal Lines department and assist in the managing of commercial lines sales activities. Represent office policy, procedures, and practices.

Supervise staff of five employees to guarantee a high level of customer service

Oversee work flow, and policies and procedures to ensure high productivity and a streamlined Customer Service department

Assist the President in development of commercial lines sales strategies

Develop and maintain effective working relationships with companies

Develop and implement marketing strategies to increase production

Write new business and prepare proposals and summaries

Underwrite high profile clients and any unusual risks pertaining to personal lines

Trouble shoot major problems in department with clients

Monitor monthly production of commercial lines sales strategies

Monitor sales associates` performance and render necessary disciplinary and corrective action plans

Engage sales staff in networking

Assist the sales staff with sales meetings

Conduct performance reviews

Train and develop new employees

Producer, Moulthrop-Clift Inc., Bay City, MI (12/1999 - 2/2005)

Solicited, sold and serviced personal lines, property and casualty insurance including auto, home, life, boat, cycle and commercial

Serviced $1.5 million book of business

Worked with Customer Service Representatives to promote high level of customer service and teamwork

Recognized for new sales growth on a monthly basis

Education, Professional Affiliations, and Professional Accomplishments

Bachelor of Business Administration - Western Michigan University, Kalamazoo, MI

Human Resources Management Major, General Business Minor

2004 graduate or Leadership Bay County

Bay City and Saginaw Chamber of Commerce

YPN (Young Professionals Network) of Bay City and Saginaw

Bay County Realtors Association

Bay County Homebuilders Association

Licensed in Property & Casualty, and Life & Health

Sales achievement award recipient

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