Maureen Romagnino

Email: abo7uv@r.postjobfree.com

Address:

City: Bradenton

State: FL

Zip: 34205

Country: USA

Phone: 941-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Hard-working Manager with a dedication to customer satisfaction and superior service.

Educational Background:

High School Dipolma from Southeast High School, Bradenton FL 1/2001 to 6/1979 (General)

Job History / Details:

Career Overview

Hard-working Manager with a dedication to customer satisfaction and superior service.

Core Strengths

Communicates effectively

Service-oriented

Listening skills

Staff training

Staff management

Exceptional multi-tasker

Adaptability and responsiveness

Inventory control

Employee scheduling

Work Experience

November 2004 to September 2012

Publix Supermarket Venice, Florida

Assistant Customer Service Manager

Ensured the delivery of premier customer service.

Answered questions regarding the store and its merchandise.Greeted customers and ascertained customers' needs.Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.Recommended merchandise based on customer needs.Consistently met and exceeded department expectations for productivity and accuracy levels.

Supervise, evaluate, schedule and train Customer Service associates.

Manager-in-charge in the absence of the Store Manager and Assistant Store Manager

August 2003 to November 2004

Pizza Hut Sarasota, Fl

Store Manager

Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customersInspected dining and serving areas to ensure cleanliness and proper setupInstructed cooks and other workers in the preparation, cooking, garnishing, and presentation of foodSupervised and coordinated activities of cooks and workers engaged in food preparationTrained new employeesCommunicated with customers regarding orders, comments, and complaintsCommunicated with other kitchen team members to ensure food was prepared on time and correctlyCompiled and maintained records of food use and expendituresComplied with scheduled kitchen sanitation and ensured all standards and practices were metDirected the operation and organization of kitchens and all food-related activities, including the presentation and serving of foodOversaw kitchen employee operations to ensure production levels and service standards were maintained

January 2000 to June 2003

Pinehurst Country Club Pinehurst, NC

Dinning Room/Bar Manager

Greeted guests and sat them at tables or in waiting areasHelped with preparation, set-up, and service for catering eventsInformed patrons of establishment specialties and featuresInspected dining and serving areas to ensure cleanliness and proper setupInstructed cooks and other workers in the preparation, cooking, garnishing, and presentation of foodSpoke with patrons to ensure satisfaction with food and serviceSupervised and coordinated activities of cooks and workers engaged in food preparationTrained new employeesCollaborated with other personnel to plan and develop recipes and menusCommunicated with customers regarding orders, comments, and complaintsCommunicated with other kitchen team members to ensure food was prepared on time and correctlyCompiled and maintained records of food use and expendituresCompleted liquor requisitions and supply listsDirected the operation and organization of kitchens and all food-related activities, including the presentation and serving of foodEnsured consistent high quality of plate presentationMonitored food distribution, ensured meals were delivered to the correct recipients and that guidelines for special diets were followedMonitored food preparation and serving techniques to ensure that proper procedures were followedResponded to resident or guest complaints regarding food or service

August 1996 to May 1999

Holiday Inn Bordeaux Fayetteville, NC

Catering Manager

Helped clients plan functions with food and decorating. Executed the function. Managed food delivery for 1000 guests for special events.

Responsible for coordination of up to 100 servers in the Convention Center with a capacity of 1000 .

December 1977 to November 1994

Publix Supermarket Bradenton, FL

Head Cashier

Greeted all customers.

Executed cash transactions quickly and accurately.

Delegated tasks to team members to optimize productivity.

Conducted price checks for cashiers and service clerks.

Checked out customers and bagged items quickly.

Suggested additional items and offered samples of weekly promotional items to increase store sales.

Praised by management for being a fast and efficient worker, requiring little supervision.

Served shoppers in a prompt, courteous and friendly manner.

Maintained confidential information, such as pay rates, bonus targets and pay grades.

Administered all point of sale opening and closing procedures.

Educational Background

1979 Southeast High School Bradenton, Florida

High School diploma General

High school diploma or equivalent

Additional Information

Please note that any gaps in work history are due to having children and staying home with them.

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