Customer Service Manager

Andrew Klein

Email: abo7uq@r.postjobfree.com

Address: **** *********** ***

City: Vienna

State: VA

Zip: 22182

Country: USA

Phone: 703-***-****

Skill Level: Management

Salary Range: 190

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Andrew L. Klein

8154 Silverberry Way

Vienna, VA 22182

Home - 703-***-****

Mobile - 703-***-****

abo7uq@r.postjobfree.com

Summary

Compensation and total rewards professional. Proven ability to align total rewards programs to communicate the strategic business model and significantly reduce human capital operating costs. Comfortable with executive level and senior staff presentations to sell ideas, design and refine effective programs, and produce implementation success.

Results

* Base pay and bonus/incentive programs that drive the business messages of what results really matter

* Cost alignment and savings by ensuring the rewards programs attract exactly the right people, reward those that deliver, and align costs with business revenue and customer service realities

* Program administration that ensures high levels of internal customer satisfaction

* Communication programs that provide employee understanding and support for the rewards systems

Experience

A unique combination experience that ensures solutions are not dusty academic exercises, but real-world implementable solutions.

* Vice-President/Director of Compensation - SAIC (2008 to present):

- Rebuilt the compensation team bringing with diverse talent capable of designing and administering new and revised compensation programs.

- Ensured strict compliance with laws, regulations, and policy across 40,000 employees, 6,000 managers, and 16 business units.

- Redesigned compensation policies, operating procedures, and methods for delivering daily compensation solutions. Saved $5million though compliance policy revisions.

- Led a major redesign of the incentive program.

- Implemented multiple software/HRIS systems to support a new total direct compensation platform.

* Director of Compensation and Compliance - Booz Allen Hamilton, Inc.(2005-2008)

- Co-chaired the total rewards team to ensure the integration of pay, bonus, short and long term incentives, benefits, and all other aspects of the employee value proposition.

- Thought leader for new ideas for problem solving issues in the executive and employee compensation programs.

- Implemented new approaches to achieve greatly heightened levels of legal and regulatory compliance.

* Principal and Practice Leader, Mercer Human Resource Consulting`s (Performance Measurement and Reward Practice - Baltimore-Washington: (1995-2005)

- Business developer supporting consulting staff of up to 9 people and benefits and communication service providers

- Compliance expert for government contractors

- Industry specialist in higher education, state and local government, and non-profit organizations.

* Partner/principal and compensation practice leader - Watson Wyatt Worldwide (1989-1995)

- Business developer

- Practice manager/leader

- Technical expert

* Partner - Hay Group(1979-1989)

Education/Credentials

* Ph.D. Tulane University

* M.A. University of South Florida

* B.A. University of Florida

* Harvard Business School Executive Program

* Post-Doctoral clinical Internship, licensure as a psychologist

* McBer certified competency assessment consultant

* Center for Creative Leadership certified assessment psychologist

* Adjunct faculty: University of Virginia, American University, Catholic University

Community Service/Interests

* Auxiliary Police Officer - Fairfax County Police Department

* Eagle Scout/Assistant Scoutmaster/Assistant Commissioner

* Photography

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