Supply Chain Manager

Location:

Philadelphia, PA

Posted:

October 20, 2012

Contact this candidate

Resume:

Junior MIS Major

Certification & Awards

abo7tq@r.postjobfree.com

EDUCATION: TEMPLE UNIVERSITY, Fox School of Business, Philadelphia, PA

Bachelor of Business Administration, Graduation: May 2015

Major: Management Information Systems

AWARDS:

ITIL V3, 2009

Supply Chain Management Overview, 2006

Critical Thinking, Kepner Tregoe, 2005

Fundamentals of the UNIX Command Line, 2005

Certified Novell Administrator, 2002

INFORMATION TECHNOLOGY SKILLS:

Support Software: Tivoli Service Desk, Magic Service Desk, BMC Service Desk, Remedy, Footprint Administration: Citrix, Novell Netware, Console One, Active Directory, Unix, Exchange 2007, EAS For Exchange, Ace Server Database Administration, CommVault Admin

EXPERIENCE: PRIEMIER LOGIC CORPORATION Philadelphia, PA November 2010 June 2012

Dechert LLP Tier II Application Support Analyst – Contractor

Supported FileSite for Interwoven, MS Suite, Word Perfect, Citrix Admin, Blackberries, Droid, IBM Laptops, and Cisco VPN application

Monitored metrics of escalated calls in order to decrease volume of tickets and establish training documents for first level support

Supported Active Directory Schema support and policy management.

Supported EAS Admin and EAS Discovery for Exchange 2007

INFORMATION SERVICES INTERNATIONAL West Chester PA, 9/2001-4/2010

Application Support Analyst

Participated in software implementation, upgrades. Evaluated and prepare workflow procedures relative to system. Participated in testing processes and system performance. Prepared and present training activities for end users and IT Staff.

Liaised between business users and the Development teams. Implemented testing schedules. Updated and Maintained documentation for Region.

Implemented IT best practices around ITIL frameworks. Documented and trained entire department of 45 plus users including managers.

Assisted in prioritization and resolution of production incidents correctly and on time. Global Incident Manager of Incidents and Problem tickets.

Management of licensing, system maintenance and equipment support for internal and external applications.

Worked with Hamilton Grant External Vendor to manage and install application licenses and security each year.

Support of Mars only applications. ( Recipe Analyst Data and Reports) SNAP, Manman (Internal VMS Application and Unix based applications)

Worked closely with Business Functional Experts for Enhancement/Investigation processes along with the business expectations saving company 10 s of thousands of dollars.

Worked with other Regional Application system associates to implement standard support processes for Business applications.

Assisted in Planned move of helpdesk from Americas to Brazil Moved servers from West coast to East coast data center

Managed Incidents, Problems, Change tickets in 24/7 365 Global support environment.

MORGAN LEWIS & BOCKIOUS LLP Philadelphia PA 3/2000-9/2001

Team Lead Global helpdesk

Maintained system security and managed user accounts Responsible for team Metrics, communications to the Firms IT Managers. Established team training and set team schedules

Awarded Team Lead position in first 3 months of employment after decreasing number of incidents to service desk by 10 percent.

Interacted with the clients to resolve the queries, issues and problems.

Responsible for providing help, supportted and assisted in initial installation of the system, setup and maintenance of the user account.

Assisted team in resolution of software and system issues.

Knight-Ridder Corporation Philadelphia, PA 6/97-3/00

Desktop Support Technician

600 Plus users. Office Suite, Microsoft Outlook and Exchange. Desktop support NT systems Admin.

United States Navy U.S.S. John F. Kennedy CV-67 1/90-1/96

Operation Specialist, Petty Officer Second Class

Served as Naval Fleet Data Supervisor during Persian Gulf War

VN:F [1.9.20_1166]

please wait...

Rating: 0.0/10 (0 votes cast)

VN:F [1.9.20_1166]

Rating: 0 (from 0 votes)

Name (required)

Mail (will not be published) (required)

Website

CAPTCHA Code

ITIL V3 Certified 2009

25 points

You totally nailed the completion of the Social Media Job and Internship Interest Form, you’ve earned 25 bonus points!