Clerical

Ryan 's InformationLocation: Tucson, AZTitle: Admin/Clerical Experience: 3-6 yearsWilling to Relocate: NoWilling to Travel: No TravelCareer Level: Entry LevelWork Status: U.S. CitizenMember Since: 2011-04-27 Helpful Links

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82204

abo7on@r.postjobfree.com

Objective I would like to be given the opportunity to advance and grow within a company.

Education 2010 PIMA Community College AZ

Medical Terminology

2008-2009 Apollo College AZ

Medical Billing and Coding Specialist

Legal Aspects of Health Records

Orientation to US Healthcare

Electronic Health Records

HIPAA Compliance and OSHA Compliance

Medical Law and Ethics

CPT & ICD9 Coding

Anatomy and Physiology

Medical Terminology

Hospital and Physician Billing

Computer Literacy

Graduated with honors, Student Council

2002 Dutchess Community College Poughkeepsie, NY

Mass Communications

Black and White Photography

Experience April 2009-March 2011 Coventry Healthcare AZ

Integrated Service Specialist-DMEplus-Catastrophic Care Team

Coordinated services for catastrophic injured workers- paraplegics, quadriplegics, traumatic brain injuries, traumatic spinal cord injuries, crushing injuries, amputations and burn victims.

Coordinated home health care (Home health aide, CNA, RN, LPN services, wound care, physical, speech and occupational therapies, etc.), monthly medical supply orders including ventilation supplies, incontinence supplies, ostomy supplies, wound care supplies, feeding supplies, etc, transportation and translation services, durable medical equipment orders, vehicle and home modifications and all day to day medical necessities for the injured workers covered under their workers compensation medical insurance plan.

Negotiated pricing for ancillary services, durable medical equipment and supplies per HCPC and CPT codes.

Issued written authorization for ancillary services, supplies, durable medical equipment and treatment to medical providers.

Resolved outstanding issues to achieve customer satisfaction.

Interfaced with injured workers, nurse case managers, adjusters, and providers via telephone, written correspondence, fax, web, and/or electronic mail to respond to routine inquires and resolve concerns.

Maintained complete and accurate documentation of all customer interactions.

Coventry Healthcare AZ

Associate Customer Communications Specialist-USPS DMEplus

Developed and enhanced customer relationships by responding to customer inquiries and resolved customer concerns.

Interfaced with injured workers, nurse case managers, adjusters, and providers via telephone, written correspondence, fax, web, and/or electronic mail to respond to routine inquires and resolve concerns.

Researched information in response to inquires including authorizations, services scheduled, payments, denials, coordination of benefits and eligibility.

Resolved outstanding issues to achieve customer satisfaction.

Maintained complete and accurate documentation of all customer interactions.

Maintained production and phone quality standard.

Checked other employees service items and billing entries for quality assurance.

Billing backlog

Reject reports

March 2006-Sep. 2006 Dunkin Donuts West Springfield, MA

Night Lead / Supervisor

Trained all new employees.

Maintained safety record books and maintenance books.

Supervised all employees on shift.

Customer service

Printed daily reports.

In charge of cashing out.

Closed the store at night.

Dec. 2005- Jan. 2006 Filenes Holyoke, MA

Sales Associate

Cashier

Fitting rooms

Maintained the displays and floors.

Collected account payments and opened new accounts.

Jan. 2004- Nov. 2004 East Coast Pain Management, PC Wappinjers Falls, NY

Medical Administrative Assistant/ Front Desk/ BOA

Front desk

Greeted all patients

Data entry

Faxed, filed, and copied.

Answered heavy call loads.

Scheduled all patient appointments.

Completed requests for medical records.

Opened new patient accounts.

Collected patient's co-payments.

Printed day sheets.

Entered daily SOAPS for billing.

Qualified insurances.

Closed the office at night.

Aug. 2001- Dec. 2003 MDS Hudson Valley Laboratories Poughkeepsie,NY

Specimen Processor

Data entry

Filed, Faxed, and copied.

Sorted and racked all specimens.

Placed test orders for Doctors.

Placed test orders for sensitive clients.

Labeled specimens

Accurately poured off specimens.

Prepared all specimens for testing.

References will be furnished upon request.

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