Customer Service Sales

Megan J. Cepparo

*** **** **** ****., *******, NY 11769

631-***-****

*********@*****.***

Education Bachelor of Music in Vocal Performance

C.W. Post/Long Island University, Brookville, NY

Cumulative GPA: 3.76

Work Experience Sales Support at Wayside Fence, March 2011-May 2011 Bayshore, NY

- making/receiving telephone calls/emails/faxes to existing and prospective clients

- handling customer service related issues

- maintaining open lines of communication with all members of the Wayside Fence Co.

team (sales, managers, technology, receptionist, etc.)

- delegating sales to sales team

- creating/maintaining up-to-date spreadsheets

- maintaining up-to-date customer files (telephone numbers, emails, addresses, etc.)

- developing familiarity with all of Wayside’s products, distributors, “regular” customers

Interim Catholic Music Director, Sept. – Oct. 2006 RAF Lakenheath, England

-responsible for choosing music for choir to sing during Catholic mass on a weekly basis

-organizing and leading weekly rehearsals with choir members

-teaching music to choir members and being able to assist those who didn’t read music

Bank Teller, January 2005 – April 2005

Keesler Federal Credit Union, RAF Lakenheath, England

-responsible for balancing drawer at end of each day

-provided customer service and information for members, both over the telephone and in

person

-worked with computer for both opening accounts and performing monetary transactions

Computer -knowledge of Microsoft Windows, Microsoft Office (Word, Excel, Publisher, PowerPoint)

-familiarity with the internet, search engines, e-mail

-capable of typing over 80 wpm

Background I am a hardworking, self-motivated individual. I enjoy being a supportive member of a

team. I work well under pressure and I like a challenge. Organization is one of my

strengths. I consider myself a well-rounded individual. My life experiences and the people

I’ve encountered from being an Air Force spouse for the past 8 years have helped shape my

character and helped me to become the adaptive individual that I am today.

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