Customer Service Manager
Resume:
Christopher Shand
Email: abo7fl@r.postjobfree.com
Address: ** ******** ***
City: Bridgewater
State: NJ
Zip: 08807
Country: USA
Phone: 908-***-****
Skill Level: Experienced
Salary Range: 50
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Christopher B. Shand
43 Sycamore Avenue
Bridgewater, NJ 08807
abo7fl@r.postjobfree.com
Summary
Experienced management professional with extensive military background is seeking a career growth position.
Skills: (technical/managerial)
Systems level computer electronics technician utilizing standard and automated test equipment, diagnostic software, blueprints, diagrams, charts and technical manuals to install, up-grade, maintain, inspect, test, align, and repair system equipment down to individual circuit components and assemblies. Develops and manages: schedules, logs, supply and lifecycle requirements, correspondence, developing and maintaining databases, spreadsheets and documentation using Microsoft Office 2010 products, Outlook, Fedlog, Citrix, Prolog, Adobe and Microsoft Project. Personnel management includes: scheduling, training, directing and developing technicians through mentoring and coaching using situational leadership, performance appraisals, career counseling and effective communication. Organizational management skills include: keen analytical, situational, and creative problem solving skills as a synergistic team player and cross-functional collaborator; building successful teams in multicultural multi-national environments.
Professional Experience:
Wal-Mart, Rockaway, NJ Aug 2011- Feb 2012
Department Manager
Supervised and directed 10 hourly sales associates for the Electronics, Photo, Toy and Entertainment Departments; ensuring exceptional customer service was provided while company marketing strategies and procedures were followed.
Self Employed, Portsmouth, VA Aug 2010-Jun 2011
Owner / Operator
Performed residential and rental property maintenance and renovations including: framing, plumbing, electrical, insulation, drywall, plastering, painting, masonry and landscaping.
The Home Depot, Newport News, VA Mar 2010-Jun 2010
Associate Support Department Supervisor
Scheduler and HR Generalist for over 160 full-time and part-time store associates.
Tompkins Builders, Inc., Washington, DC Apr 2007- Aug 2009
Area Superintendent
Superintendent for 986,000 sq. ft., $140 million dollar Hampton Roads Enlisted Housing
Project for the United States Navy. Areas of work included:
Supervised and directed subcontractors in the application of fireproofing material and installation of vinyl roofing systems over 164,000 sq. ft according to specifications and warranty requirements.
Responsible for timely and accurate reporting of daily manpower and progress for 44 subcontractors employing over 500 trades personnel.
Supervised and directed temporary labor in maintenance remediation of safety and building environmental conditions.
Project Coordinator
Managed 145,000 sq. ft., $60 million dollar, Langley Air Force Base Hospital Addition
Responsible for the administration and logistics support of 11 person team directing 55 subcontractors.
Christopher B. Shand
43 Sycamore Avenue
Bridgewater, NJ 08807
abo7fl@r.postjobfree.com
Developed and maintained official records and databases utilizing MS Word, Excel, Power Point, Outlook, Prolog and Citrix.
On-site IT manager/technician
Military Experience:
United States Navy Nov 1993- Aug 2006
Combat Systems Officer of the Watch, USS Saipan (LHA-2) and USS Clark (FFG-11)
Directed and coordinated at-sea and in-port operation, simulation, maintenance and casualty control of integrated shipboard weapons, communications, computer, data display, intelligence systems and auxiliary systems in direct support of mission readiness maintaining safe navigation, safety of flight and battle space operations.
Leading Petty Officer, Fire Control Division, USS Saipan (LHA-2)
Managed (4) work centers comprised of 18 Fire Control Technicians in the scheduling and performance of preventive and corrective maintenance of the command and control computer system, 48 data display terminals, 2 fire control RADAR systems, 2 Rolling Airframe Missile launchers and 2 Close-In-Weapons-Systems.
Leading Petty Officer, Data Systems Division, FCTC, Dam Neck, VA
Managed 5 work centers comprised of 22 Data Systems Technicians in the scheduling and performance of preventive and corrective maintenance of 4 different shipboard simulator mock-ups for Fleet personnel training and 3 research and development labs.
International Military Students Officer, USS Clark (FFG-11)
U.S. Navy liaison scheduling, coordinating and managing the training and shipboard crew integration of 96 Polish Navy personnel for the military sale of USS Clark (FFG-11) to Poland.
Assistant Decommissioning Coordinator, USS Clark (FFG-11)
Coordinated and managed all aspects of ship-wide equipment removal and/or modification prior to the foreign military sale of USS Clark (FFG-11) including; scheduling, tracking, documentation and logistics support across all internal departments and numerous external agencies in a compressed time-line.
Department Career Counselor, USS Saipan (LHA-2) and FCTC, Dam Neck, VA
Supervised and directed 5 Division Career Counselors in the career management and guidance of over 250 combat systems technical personnel in retention, career progression, promotion requirements and professional development.
Education:
Keller University School of Management, North Brunswick, NJ March 2014
Master of Business Administration
DeVry University, North Brunswick, NJ June 2012
Bachelor of Science in Technical Management
ITT Technical Institute, Norfolk, VA March 2009
Associate in Applied Science in Computer Electronics Engineering Technology
Highest Honors Graduate
Contact this candidate