EXPERTISE

Program Management Project Management (PMP) User Experience Design Information

Architecture

Over ten-year, successful track record delivering customer-focused products and solutions

Ability to lead programs, manage teams, effectively partner with internal and external

stakeholders

Certified expertise managing multiple, large projects (PMP, NPDP)

Ability to leverage changing business drivers and evolving technical architectures

Received comments from managers, and customers such as: no small feat, really great

work, a significant achievement, awesome, is there anything [you] can t do

TOOLBOX

Web, Mobile, Interactive

Interaction design, UX, HCI, usability

Requirements gathering, user research

Functional specifications, prototyping

Clients from Fortune 100 to startup

Focus on entertainment, music, video, games

Software development: Agile, Scrum

Security, privacy, compliance

Windows Phone, Android, iOS HTML5, XML

Microsoft Office: Power Point, Word, Excel, Access, SharePoint, Outlook, Visio, Project

Adobe Suite: Photoshop, Illustrator, Adobe, Dreamweaver, After Effects, Flash

Online services: Facebook, Twitter

Client server architectures, data-driven design

Metrics, analytics, SEOEXPERIENCE

MICROSOFT CORPORATION, Redmond, WA

SENIOR PROGRAM MANAGERJan 2008Present

Windows Phone

Program manager of several key Windows Phone 8.0 feature areas including: UX experience

for music and video, marketplace enhancements and applications for third-parties to gain

Windows Phone world-wide adoption. Work includes visioning, prototyping, functional

specifications authoring; managing work, directly with development, testing, and design

teams; extensive collaboration with Bing for search integration and Xbox teams for games

and entertainment services.

Release management for 7.5 release within feature team, built multi-release metrics

portfolio, created SharePoint resources to support team. Established and maintained

release criteria and Security Development Lifecycle within team. Helped assure release was

to specification and on time.

Exchange Server

Led program that assured Microsoft s compliance with its Interoperability program.

Delivered quarterly releases on time and to agreed standards. Drove multi-year plan which

reduced costs while sustaining key commitments. Owned monthly forecasting and

reconciliation for $4.68 million budget.

Managed process to deliver documentation and tools for public release. Built strong

relationships with partners in and outside Microsoft. Work included managing over 30

vendors based world-wide. Orchestrated partner events for 9 companies from 5 countries.

Achieved average satisfaction scores of 3.8 out of 4.

CLASSMATES.COM, Seattle, WA

MANAGER, INFORMATION ARCHETCTURE

May 2006Dec 2007

Managed staff of designers developing products for 40,000 registered Classmates members.

Created concepts, designs, and functional specifications for Web site (12.9 million unique

visitors monthly). Developed solutions with developers, testers, visual designers and copy

writers. Helped lead Creative Services team, part of marketing. Responsible for thought

leadership, user experience, site design and interaction standards. Launched 4 new site

products including a successful reunion social networking tool.

CITY OF SEATTLE, Seattle, WA

SR MANAGEMENT ANALYSTDec 2005April 2006

Designed user experiences for seattle.gov/util which received 1.3 million hits monthly.

Developed content and experiences for City s intranet Web sites supporting $4.5

billion/year in utility assets; created design, editorial, and architecture standards to

assure usability and usefulness, designed and executed user research tests.

MICROSOFT CORPORATION - contractor, Redmond, WA under contracts with Filter & WorktankOct 2004Nov 2005

SITE MANAGER, Microsoft.com (on-site contingent staff with Filter)

Aug. 2005Nov 2005

Managed daily publishing and special projects for Windows XP Web sites. Led relationships

among internal managers and vendors to deliver Web products on-time and within budget.

Developed and contributed to specifications, editorial, design, and production of Web

sites and components. Created metric and site analytics reports; tracked site successes

according to plan. Helped launch timed, high-profile, world-wide product announcements.

WEB MARKET RESEARCHER & EDITOR (vendor contract with Worktank)

Oct 2004 Jan 2005

Created, researched, and edited market profiles for the Microsoft Office. Managed other

team members, ensuring a high-quality and seamless deliverables. Received high praise for

work, which aimed to provide better customer service for Microsoft's top-earning products.

ESALEN INSTITUE, Big Sur, CA

ASSISTANT TO EXECUTIVE DIRECTOR, SUPERVISOR (through promotion)

April 2002Sept 2004

Architected and delivered a telecom infrastructure for improved customer service.

Supervised work team; consistently cultivated high morale and achieved project goals.

Supported Executive Director in Marketing, Public Relations, Operations, and Development

SAPIENT CORPORATION ( & STUDIO ARCHITYPE), San Francisco, CA

PROGRAM MANAGER, INFORMATION ARCHITECT (through promotion)

Dec 1997July 2001

Managed and executed multi-million dollar, multi-year Web projects; assuring on-time and

on-budget delivery. Directed 20-person teams meeting clients' strategic objectives of cost

savings, knowledge management, and cross-channel marketing. Received top client

satisfaction scores from Sony, Xerox, Trust Company of the West, Conoco, and Realtor.com

EDUCATION

Brown University, Providence, RI; Bachelor of Arts

Rhode Island School of Design, Providence, RI; design courses in cooperation with Brown

University of Lyon, Lyon, France; junior year abroad program in cooperation with Brown

Choate Rosemary Hall, Wallingford, CT, diploma

ADDITIONAL EDUCATION TRAINING SKILLS

Microsoft, over 250 hours of trainings on topics such as: Trust Worthy Computing, Scrum,

and Program management ; regularly use learnings in day-to-day work; thorough knowledge of

all MSFT program management tools

PMLG, Project Management Boot Camp: 32-hour intensive based on Project Management Body of

Knowledge

Kodak Center for Creative Imaging, Camden ME; 9-month internship in computer-aided design

University of California, Berkeley Extension, Berkeley CA; courses in business

management, database management systems, project management, accounting

Over 2000 training hours completed in management practices, meeting facilitation, group

process, workshop leadership, project management, risk and time management

San Francisco State University, San Francisco CA; course work in computer science

Spanish and French speaking

AWARDS CERTIFICATIONS MEMBERSHIPS selected

Recipient of the Microsoft Gold Star Award, FY11, FY09

Certified Project Management Professional (PMPr)

Certified New Product Development Professional (NPDP)

Member, SIGCHI, local chapter of the Association for Computing Machinery

Industrial Designers Society of America (IDSA), Best in Show, 2011, Windows Phone

New York Festivals, Gold award, 1999, realtor.com

International Interactive Communications Society Award, Bronze award, 1996, A House

Divided

New Media Invision, Silver and Bronze awards, ibid

Web Marketing Association, Outstanding award, ibid

Home Portfolio Resume Contact

Copyright 2012, Virginia Bing

abo7er@r.postjobfree.com 206-***-****

Contact this candidate