Customer Service Manager
Resume:
office job wented (anywere)
********@****.***
I'm looking for a job in Administrative in a office setiing. Here is my resume I'm willing to relocate
Jennifer A. Emond
370 RT 96 Lot 54a Owego NY 13827
Targeting Office Position Opportunities
Administrative professional eager to leverage seven years of experience and office management certification to secure an office position. Highly organized, efficient and skilled in a variety of office support tasks, including:
Office Organization & Administration
Records & Database Management
General Bookkeeping (A/P & A/R)
Telephone & Front Office Reception
Data Entry
Windows XP
Power Point Spreadsheets & Reports
Scheduling & Calendaring
Meeting & Event Planning
Filing & Data Entry (40 WPM)
International Auditing
Microsoft Office & Tools
Spreadsheet Preparation
Public Presentation
Experience
TLC Day Care -- Sierra Vista, AZ -- Special Needs Day Care
Daycare Assistant/Manager, 08/2006 to 11/15/2011
Observed, monitored, and case managed children 3 months to 13 years of age, including those medially diagnosed as high risk or with Special Needs. Maintained and filed records on each individual child. Oversaw daily observations and activities, identified signs of emotional or developmental distress, and reported all findings to family members and DSS, when applicable. Served meals and administered medications with doctor's approval. Instructed children in health and personal habits. Organized, monitored and participated in recreational activities and special events. Accompanied children to and from school, on outings and to medical appointments. Tutored children with homework and school work. Taught children time management skills and routine-keeping procedures. Supported children's physical, emotional and social development. Audited Company and expedited travel allowances. Maintained financial records, and performed tax preparations for this organization.
Results:
Earned "outstanding" ratings on annual reviews for the past three years. Recognized for high-quality work, organizational strengths
and exceptional customer service delivery.
Praised by supervisor for excellent performance as interim office manager (supervising three staff) during her eight-week leave.
Excelled within deadline-intensive environment, ensuring the accurate and on-time completion of all projects.
Datrose of IBM -- Endicott, NY -- International IT Organization
International Process, 09/2000 to 08/2006
Reviewed and maintained internal, external, and international reviews of a this organization. This employee audited all work in the capacity of financial, information systems, organizational and quality control environments for this business. Organized and consulted for this firmto help this organization maximize their profits.Responsible for creating annual audit schedules pertaining to the audit cycles approved by executive management or an appointed audit committee. Scheduled and submitted to management, audits for approval to take place during the year. Thegiven section, branch or division chiefs were notified of the scheduled audits according to regulations. When planning the audit schedules, this auditortook into consideration staffing and personnel availability, resources, past records of audits and key personnel in various departments that are points of contact for any audit review. Utilized Enterprise Risk Management procedures when auditing all IT resources.
Results:
Demonstrated the ability to learn new organizational processes, workflows, policies and procedures with minimal ramp-up time.
Identified billing errors and recovered $10,000 in overpayments. Implemented tracking mechanisms to prevent future recurrences.
Created databases and spreadsheets that improved inventory management and reporting accuracy.
Earned awards for each month based off from perfect attendance the whole 6 years of employment.
Education
Candor Central High School -- Candor, NY (1997)
TST BOCES -- Ithaca, NY (1997)
Early Childhood Development Certification Program -- Tioga County, NY (1997)
Enterprise Risk Management Training -- Endicott, NY (2000)
Please email me with any job that will fit m and is in a office sitting. no spam
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