Robert Eric Svenson

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R. Eric Svenson

**** ******* **. *********, ** 13035

Phone 315-***-**** E-mail abo7bp@r.postjobfree.com

PROFESSIONAL PROFILE: I am a Network Engineer who has spent the majority of my career

working for Service Providers. I have worked in both Telecom and Cable environments

managing data services and providing Network transport for the company and its customers.

I have been involved in all phases of networks including design, testing, implementation

and management/support. I have a background in system and Data center management as well

as Security design and implementation.

PROFESSIONAL EXPERIENCE:

2010 - PresentTime Warner Cable East Syracuse, NY

Sr Network Engineer

S Responsible for determining network architecture and standards for East Region.

S Create standard guides for field personnel to use in the deployment of equipment

S Evaluate new vendor equipment and review roadmaps of products

S Provide escalation support to Network Operations

S Act as Engineering lead on projects and see them through deployment.

S Work with Vendors to resolve issues with Hardware and software

S Create documentation for network changes and guide operations group on implementation

S Create Technical Bulletins for network changes due to standardization or

software/hardware issues with products

S Test hardware, configuration, and software in lab environment

S Capacity planning and documentation of network upgrades

2008 - 2010Time Warner Cable Rochester, NY

Sr Network Engineer

S Working with Regional Network team to convert Metro network to converged network model.

S Create documentation and plan for major network Changes

S Test standards and new features in lab environment before deployment. Documenting

findings and configurations.

S Provide support to Network Engineers on Escalated issues and customer problems

S Troubleshoot and support Video services over unicast and multicast

S Built VMware Infrastructure system, Implementing iSCSI

S Implemented a SSL VPN, Juniper, solution for Engineering group

2007 - 2008Time Warner Cable Rochester, NY

Digital Services Manager

S Manage a team of four employees and ensure the delivery of all Digital Services

S Project Manager for Corporate initiatives including Channel Adds and new product

deployment

S Launched Switched Digital Video in Division, which allowed us to continue to add HD

content and programming

S Worked to improve platform stability through vendor management and regional partners

S Managed contracts and support on multiple products and hardware

S Worked with Region and ATG to keep up with software on STBs and Digital platforms

2005 - 2007Time Warner Cable Rochester, NY

Network Engineer

S Improved the security and reliability of the engineering network by redesigning and

implementing a multiple firewall solution for protection and segmentation of servers and

zones

S Manage servers and implement security practices to prevent intrusions and increase

uptime

S Created a backup scheme which handles expanding data needs of the department

S Worked with Digital Services to troubleshoot and resolve VOD issues; Once problem was

determined, network was hardened to provide reliable video streaming

S Evaluated and implemented divisional DWDM network

S Introduced a monitoring system to alarm on network and server issues, streamlining MTTR

and notifications

S Collaborate with the Headend and Digital Services departments on a continuing basis to

complete projects meet division goals

S Built and currently maintain divisional network which transports traffic from video and

Dedicated Access customers

S Coordinate with the RDC and CMTS vendors to provide Road Runner services

2003 - 2003Westelcom Communications Plattsburgh, NY

Sr. Network Administrator

S Mentored a team of Network Administrators providing technical knowledge and guidance

S As member of R&D Committee, researched all major changes in the company s data & voice

networks, and investigated new products and services

S Played a major role in the consolidation of three ISP networks; consolidating RAS

devices, routers, servers, and services

S Designed and implemented all routing changes and managed IP addressing

S Coordinated migration of all PRI circuits from outside vendors to internal CLEC

S Provided data services to internal CLEC division for broadband access

2000 - 2003Westelcom Communications Plattsburgh, NY

Network Administrator

S Worked in a 24/7 network environment managing and maintaining remote access equipment,

servers, routers, and other network devices

S Maintained corporate LAN providing support to desktop users and managing WAN

connections to five offices including VPNs with firewalls to all locations

S Installed and set up dedicated access circuits including Frame Relay & T-1, as well as

DSL connections; acted as a representative of the customer, contacting the Frame Relay or

T-1 provider with any issues or service interruptions

S Set up and maintained SQL cluster server which housed the ISP s customer and billing

records

S Supported dedicated access and business customers with setup and technical issues

S Provided support to help desk technicians and researched issues that were escalated to

the network department

S Worked with ILEC technicians in support of DSL equipment and services including

providing data services and IP address assignment

S Managed and maintained BGP connections to multiple providers in multiple locations

S Established connectivity with uplink providers for all new services

S Collaborated with various vendors and hardware manufacturers from companies such as

Compaq and Cisco to solve system and network problems

S Responsible for contacting providers of PRI for solving installation and

troubleshooting issues

1999 - 2000Matrix Computers, Inc. Watertown, NY

Service Manager

S Managed three computer and printer technicians in two locations

S Responsible for maintaining company network, servers, and tax software

S Supported systems and network sales staff by attending client meetings and providing

technical information and detailed explanation of services

S Designed, implemented, and maintained networks, upgrades, and built custom computers

for business clients

S Repaired computers and printers including HP, Packard Bell, and Compaq; worked with

vendors on contracts for repair work.

EDUCATION:

2003 - 2005 Rochester Institute of Technology Rochester, NY

Telecommunications Engineering Technology

S Transfer student into BS program

S B.S. November 2005

S IEEE & IEEE Communications Society student member, 2003

TECHNICAL SKILLS:

Routers: Cisco(IOS & IOS-XR), Juniper, Alcatel

Switches: Cisco, Juniper

Optical: Cisco ONS

Security: Juniper SSL VPN & IDP, Juniper Firewalls (SSG/SRX), Sonicwall Firewalls, PIX

firewalls

Other Hardware: Spirent, BigBand BMR, CacheFlow cache server, 3COM Remote Access Servers

Programming Languages: C++, Linux/UNIX Shell Scripting, Assembly, SQL Transact

Operating Systems: Windows NT, 2000, XP, 2003, Linux, UNIX, & VMware

Applications: VMware Infrastructure, Visio, MS SQL, Cluster server, Exchange 5.5/2000,

and RADIUS, IPMonitor, What s Up Gold, IMail, DNS, IIS, DNews, FrontPage

CERTIFICATIONS & ACKNOWLEDGEMENTS:

S Cisco Certified Network Professional (CCNP), July 2012

S Juniper Networks Certified Network Associate (JNCIA), December 2011

S Cisco Certified Network Associate (CCNA), August 2002

S Microsoft Certified Systems Engineer (MCSE), June 2000

S Microsoft Certified Professional + Internet (MCP+I), May 2000

S Microsoft Certified Professional (MCP), June 1999

S A+ Certified Technician (CompTIA), September 1998

S RIT Telecommunications Certificate, Data Communications, November 2005

S RIT Telecommunications Certificate, Voice Communications, November 2005

S RIT Telecommunications Certificate, Network Management, November 2005

S Employee of the Quarter, Westelcom Family Of Companies, December 2001

S RIT Deans List Fall, Winter, Spring, & Summer 2004/2005

S Time Warner Cable Total Quality Service (TQA) finalist 2008

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