Sales Manager

Michael Glenn

Email: *********@********.***

Address: *** ****** ****

City: Thorndale

State: TX

Zip: 76577

Country: USA

Phone: 512-***-****

Skill Level: Management

Salary Range: 95

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

- Michael Dee Glenn -

512-***-**** * *********@********.*** * Thorndale, Texas

Senior Operations Manager

Goal-oriented leader with a history of improving profitability and productivity by creating new concepts, revitalizing operations and inspiring people at all organizational levels

Unique career began at the ground-floor of business and franchise management and led to 20+ years in high-impact, results-driven leadership roles. Proven ability to capitalize on revenue- and brand-building opportunities that catapult performance, even in tough markets. Passion for developing strong, focused and collaborative teams. Wide-ranging experience in franchise and company operations for casual, buffet and delivery restaurants, family entertainment and arcade gaming. Areas of expertise:

* Strategic Planning & Execution

* Company & Franchise Operations

* Leadership Development & Motivation

* Restructuring & Change Management

* Customer Experience & Loyalty * Marketing & Branding

* Concept & Product Development

* Goal Setting & Performance Tracking

* Single/Multi-Concept & Unit Management

* Franchise Business Consulting

Career Highlights

MR. GATTI'S PIZZA, LP, Austin, TX

Promoted to an executive position to turn around under-performing operations and drive positive change across all company and franchise locations, including Gatti's Fast Casual, Gatti's Pizza, Gatti's To Go, GattiTown and Gattiland brands.

Vice President, Operations (5/2010 to 8/2012)

Provide vision and direction for operations, strategic planning and product management to boost profits for 126 locations of delivery, dine-in, buffet, fast-casual and family entertainment corporate/franchise restaurants and brands. Spearhead concept and product development for brand differentiation and sales growth. Lead call center functions. Build and coach a dedicated team of Franchise Business Consultants, District Managers and Marketing Coordinators. Educate franchise owners and staff. Manage $26M P&L for the company and $190M in franchise operations.

Strategic initiatives:

* Broke new ground as key member of six-person team that created Gatti's Fast Casual concept and prototype store from its inception. Played vital role in start-up functions (facility design, menu creation, product R&D) and currently oversee all operations.

* Partnered with the CEO in analyzing and negotiating all franchise sales; personally coordinated nine new store openings and trained 1,000+ franchise employees.

* Enhanced the customer experience by organizing high-visibility events and promotions, directing programs that improved team accountability (such as the mystery shopper program) and serving as an accessible, trustworthy and diplomatic leader for managers, franchisee owners and staff.

* Drove profitability and quality by creating the prototype to transition small-box locations out of the buffet business and into a hybrid model that combines Fast Casual and buffet concepts.

* Inspired and facilitated 17+ promotions at the District and General Manager levels, and achieved an exceptional record of retention (12 leaders have remained with Gatti's for 10 to 21+ years).

MR. GATTI'S PIZZA, LP, Austin, TX

Director of Company Operations (5/2007 to 5/2010)

Spearheaded strategies to improve operational excellence, customer loyalty, employee engagement, quality and fiscal performance for the organization. Analyzed the industry, competition and market, and pinpointed opportunities to cut costs and maximize sales. Recruited and built a world-class management team. Rolled out targeted marketing and sales programs. Conducted site inspections and recommended improvements.

Strategic initiatives:

* Increased average ticket by $1.28 and reduced store labor expenses by 2% across the board by establishing a call center to take every incoming customer order for 18 locations in Austin, Texas.

* Penetrated untapped markets and appealed to new demographics by launching ground-up operations such as GattiTown and Gatti's To Go in Austin, and a buffet site in Oak Hill.

* Encouraged accountability and ensured compliance with quality standards by creating online photo reports that documented findings of interior/exterior site inspections.

MR. GATTI'S PIZZA, LP, Austin, TX

Franchise Business Consultant (1/2005 to 5/2007)

Identified needs, presented solutions and executed tangible sales, profits and compliance improvements for 39 franchises and 79 locations in Texas and Louisiana. Consulted with franchisees on business development and growth. Monitored finances of all locations. Proposed tactics to cut costs, drive revenue and eradicate performance gaps. Negotiated franchisee agreements. Managed operations including real estate, marketing, accounting and administration. Traveled extensively to meet changing business needs.

Strategic initiatives:

* Pioneered and directed strategic initiatives that were vital in establishing a dynamic franchise organization; led the region to achieve the #1 mystery shopper average for two consecutive years.

* Guided the region to rank #1 in two consecutive year-over-year sales contests.

* Lead the region to rank #1 in two consecutive years with highest Mystery Shop Averages.

* Promoted and advanced the company's growth plan by opening five new, high-volume locations.

G-PIES INC., Rockdale and Taylor, TX

Owner / Franchisee (September 1988 to Present)

Demonstrated expertise and tenacity by purchasing and overseeing all day-to-day operations, sales, service, human resources, inventory and quality functions for two Mr. Gatti's Pizza restaurants. Hired, trained and motivated cross-functional staff. Conceived and managed innovative programs that that promoted the brand, seized new business and fueled financial stability and growth. Tracked and evaluated metrics.

Strategic initiatives:

* Recognized as the youngest franchisee in company history.

* Launched the Rockdale location in '88 and led the team to realize the largest percent-of-sales increase in the entire Mr. Gatti's organization in '89 and '90. Sold the business for a profit in '06.

* Opened the Taylor site in '00. Recently guided the staff to rank #1 in pick-up sales, #1 in year-over-year sales growth and #2 in mystery shopper scores company wide. The business is still in operation.

EDUCATION

Bachelor of Business Administration (BBA) in Management ~ In Progress (Graduate in June 2013)

STAYER UNIVERSITY, Austin Texas

Additional Training & Development

University of Texas at Austin * The Dale Carnegie Course * Lay Public Speaking Training

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