Post Job Free

Resume

Sign in

Manager Customer Service

Location:
Howell, MI
Posted:
October 29, 2012

Contact this candidate

Resume:

Dennis Purcell

Email: abo789@r.postjobfree.com

Address: **** * ******* **

City: Howell

State: MI

Zip: 48843

Country: USA

Phone: 517-***-****

Skill Level: Management

Salary Range: 60

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Dennis Purcell

2005 W Schafer Rd ( Howell, MI 48843 517-***-**** ( abo789@r.postjobfree.com

Estate Manager / Property Management

Performance Profile / Performance Summary

Dedicated estate manager / property manager with proven hands on and leadership skills. Experienced with plumbing, electrical, HVAC, vehicle maintenance and landscaping / farm equipment. Long track record of high-end performance, leadership, staff hiring and development, property accountability.

Core Competencies

Budget Management Payroll Multi-tasking

PC & Mac Literate Detail Oriented Team Management

Project Management Training Social Networking E-Marketing Expense Tracking Human Resources

Kitchen Management Driving Basic Plumbing

Basic Electrical EPA /HVAC Boat Maintenance

Microsoft Office Smart Home Technology

Professional Experience

Girl Scouts of South East Michigan (GSSEM) Jan 2009 - Present

Senior Ranger / Property Manager

1000-acre equestrian center and multi-faceted camp, serves as the jewel for the Girl Scouts of South East Michigan. Located in Howell MI., Camp Innisfree includes 20 plus buildings, 14 complete and separate water / septic systems, 10 miles of roads and trails, along with vehicles, farm and landscaping equipment. Recently promoted after successfully managing 300-acre property in Traverse City MI. All aspects of operating a property of this size including personnel, payroll, landscaping, facilities, equipment, budgets, team building, problem solving, certifications and security. The list is never ending.

Holiday Retirement Corporation. Apr 2007 - Jan 2009

Special Assignment Manager

Holiday Retirement with it's 300 locations throughout North America offers upscale independent living for seniors. Assigned to locations in Manassas VA, Hickory NC, Columbia SC, Concord NC and Saginaw MI. As a special assignment manager, replaced full time managers who were either in transition, vacationing or the position was vacant. Budgets, payroll, personnel, food service, housekeeping, rentals, sales, marketing and emergency response, were just a few of the many responsibilities of these large-scale hospitality properties.

Page 2

Dennis Purcell 517-***-**** abo789@r.postjobfree.com

Stone Waters Inn, Bellaire MI Dec 2004 - Jan 2006

Hotel Manager

All aspects of hotel management. Marketing, sales, budgets, housekeeping, food service, payroll, community relations, rental property management, watercraft maintenance. The Stone Waters Inn was a chic bistro hotel located in a rustic northern Michigan town. Catering to golfers and snow skiers, honeymooners and families alike, the Stone Waters Inn was a destination hotel in itself. From unique room styles, nightly guest receptions, weekend breakfasts, sparkling wine served in the riverside hot tub and hosting numerous weddings and receptions. All were normal activities for management at the Stone Waters Inn

Crosland Properties, Huntersville NC Jan 2003 - Dec 2004

Birkdale Village, Assistant Maintenance Supervisor

Maintenance scheduling, plumbing, electrical, HVAC, budgets and purchasing. Crosland Properties created a new concept in late 2001. A multi-use residential property featuring very high-end retail resembling a New England fishing village, with up-scale residential located above retail. As Assistant Maintenance Supervisor, all aspects of working with new construction, punch lists, move-ins, routine maintenance and emergencies. From electrical, HVAC, plumbing, purchasing, security, basic automated equipment, vehicles and marketing.

Rittal Corp, Springfield OH. May 1990 - Oct 2002

Sr. Customer Engineer / On-site Customer Service Representative

Rittal Corporation, a multi-national company, is the world leading producer of electrical and electronic enclosures for industrial and computer uses.

As Sr Customer Engineer established and successfully expanded phone / online customer service department. First year handled 35 requests for assistance, after five years was routinely processing 35,000 requests via phone and computer, with personally making 60 onsite calls per year. During 12 year career with Rittal personally made 455 onsite installations or repairs of OEM equipment in 45 states and three countries. Mechanical, electrical, plumbing, HVAC, trade show marketing and on-site customer relations.

Additional Information

Eight years active duty US Coast Guard. Three years as Maritime Law Enforcement Officer, graduate of Small Boat Operations School, Marine Environmental Protection School, USCG Leadership School, and USCG Search and Rescue School.

EPA Universal Certified (HVAC).

Experienced B&B cook (American comfort style)

Able to relocate anywhere in North America or the Caribbean

Current member DEMA (Domestic Estate Managers Association)



Contact this candidate