Customer Service Sales

Marc Kwiatkowski

Email: *********@********.***

Address: * ********** **

City: Camden

State: ME

Zip: 04843

Country: USA

Phone: 207-***-****

Skill Level: Director

Salary Range: 50

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Marc A. Kwiatkowski

2 Sweetbrier Road Mobile: 207-***-****

Camden, ME 04843 *********@********.***

Objective: Find and secure an opportunity to grow and develop as a resourceful, results-oriented, and mechanically skilled professional with proven people and project management skills.

Summary of Skills

Over 12 years experience in Fleet operations management.

Strong ability to communicate clearly and concisely, both orally and in writing.

Organized, highly motivated, and detailed problem solver.

Over 35 years experience in automotive management and repair with a profound knowledge of the standard practices, methods, tools and equipment of the automotive mechanic trade

Initiated, reviewed and implemented Safety Readiness; Training and Action Planning

Understood and followed federal, state and local regulations, such as those governing the disposal of hazardous waste.

Computer-literate with general software proficiency covering wide variety of applications

Transportation Logistics Oversight for entire region.

Self-motivated to continue educational enrichment in advancement of current technology.

Remarkable ability to work independently and as part of a team

Maintain professional customer service. Easily communicate with customers and co-workers; known for integrity in customer interactions.

Completed and presented annual employee evaluations and salary compensation packages.

Relevant Experience

Produce well directed automotive diagnostic analysis based on cause of complaint using various tools and diagnostic testing procedures

Obtain technical data such as: wiring schematics, repair procedures, on-line parts searches and specifications using various online information systems.

Executed and established corporate policies and strategies by promoting improvements in daily operations through teamwork and education initiatives.

Coordinate workloads amongst other technicians and supervise all testing and repairs.

Provide service estimates on bulletin updates, warranty information and individual insurance programs and handle customer inquires on technical problems for same

Responsible for all personnel operations including scheduling, payroll hours, drug screens, inventory control, equipment acquisition, vehicle and equipment acquisition, equipment maintenance and repair, personnel tracking/control, and education.

Certifications

Commercial Driver License P Endorsement

ASE Certifications ASE ID# ASE-2160-2954

MASTER AUTOMOBILE TECHNICIAN (EXPIRATION DATE: June,2017)

A1- Engine Repair,A2- Automatic Transmissions/Transaxles, A3- Manual Drive Train/Axles, A4- Suspension and Steering, A5- Brakes, A6- Electrical/Electronic Systems, A7 - HVAC, A8- Engine Performance

MEDIUM/HEAVY TRUCK TECHNICIAN

T1- Gasoline Engines, T2-Diesel Engines

MVAC National Certification

MIG (GMAW) Welding Certificate

Technical Skills

Competent in the use of tools and in operation of equipment, including computer diagnostic equipment, utilized in the automotive technician trade

Including: Mitchell 1 OnDemand5,Identifix Direct-Hit,Audatex Auto Body Estimating, Autolink, FLOP, NAPA Online, and CARQUEST Online

MS Office 7, Excel, Internet Searches, Quickbooks, Outlook for reports and email. Capable of installing new software and hardware

Work History

New England Motor Works, Inc. Warren, ME

Owner - 2006-present

Full scale automotive repair center and collision and restoration facility annual sales $500,000

Established new automotive services business from the ground up. Planned construction of physical plant of two buildings totaling 10,000 sq. ft. including equipment acquisition and installation. Business engaged in automotive repair and auto body/restoration work for all year makes and models of foreign and domestic automobiles and light trucks.

Thorough knowledge of automotive systems including but not limited to steering, suspension, brakes, engines, transmissions, drive axles, fuel, cooling, electrical, and engine and body control systems.

Direct procurement of all types of company-owned- and-operated automotive equipment, and materials, supplies, and parts required to maintain automotive equipment, garages, and storage facilities.

Profound skill in the use of tools and in operation of equipment, including computer diagnostic equipment, utilized in the automotive technician trade.

Proficient in diagnosis and repair of major defects in computer/electrical equipment.

Able to assign, direct and evaluate the work of others.

Direct procurement of all types of company-owned- and-operated automotive equipment, and materials, supplies, and parts required to maintain automotive equipment, garages, and storage facilities.

Charles M. Cawley Camden, ME

Employed 1997-2012

Private Automotive Collection Mechanic

Personally represented Mr. Charles M. Cawley and maintained his private classic automobile collection. The collection was disbursed among three garage properties and at peak contained 150 plus cars. In addition completed pre-purchase inspections and on-site auction services. Coordinated and provided transportation services. Oversaw and completed all aspects of repairs,maintenance and restoration for the collection.

Bank of America/MBNA America Belfast, ME

Employed 1997-2006 (MBNA sold to Bank of America)

Northern Region Senior Fleet Manager/ Senior Personal Banking Officer

Oversaw administration and management of Fleet/Transportation operations of a 250 vehicle fleet department with an annual budget of $9,000,000 and 25 employees.

Initiated, reviewed and implemented safety procedures and updated training manuals.

Insurance Liaison for accident reporting and driver traffic incidents/violation.

Completed and set annual budget figures, purchased and leased vehicles and equipment, and negotiated pricing terms with subcontractors.

Managed driver safety and training initiatives for CDL tracking and control.

Executed Fleet fuel program and maintained data base and fuel cost records.

Oversaw renewed license plate registrations, state inspections, insurance cards and secured titles., Supported the company wide CLEARWAYS commuter program designed to promote ecology conservation with regard to work travel in region.

MBNA Newark, DE

Employed 1993- 1997

Classic and Antique Vehicle Manager, Personal Banking Officer

Supervised 57 fleet technicians and a 30 bay facility coordinating all manner of company wide transportation initiatives. Oversaw the Classic Car Program that supported corporate marketing efforts to diverse affinity groups. Controlled a $27,000,000 budget and vehicle acquisitions, maintenance and assignments of corporate fleet vehicles.

Supervised 57 fleet technicians and a 30 bay facility coordinating all manner of company wide transportation initiatives.

Managed the Classic Car Program that supported corporate marketing efforts to diverse affinity groups.

Controlled a $27,000,000 annual budget and oversaw vehicle acquisitions, maintenance and assignments of corporate fleet vehicles.

Oversaw effective daily maintenance, repairs and generated employee work schedule.

Renewed license plate registrations, state inspections, insurance cards and secured titles.

Supervised transportation for live concert events and company wide functions including annual Corn-Boil and Christmas party for 30,000 employees and family members.

Supervised race crew, driving team and driving support for company sponsored and client sponsored Great American Road Race. Instructed drivers in vehicle interior controls, safety procedures, driving techniques for vehicle and environmental conditions.

Collectible Motorcars Topsfield, MA

1993

Mechanical technician for classic car sales and restoration company that was regionally known. Won many restoration awards and set sales records. Company closed

Don Sudbay Automotive Group Gloucester, MA

Employed 1988-1993

Servicing department Blue Team Foreman

Oversaw a team of five (5) technicians working on a flat rate commission scale.

Developed an efficient, well directed daily routine which consistently resulted in quality while maintaining quantity in work production.

Awarded employee of the month on several occasions.

Marcs Beverly Farms Amoco Beverly Farms, MA

Employed 1982- 1988

Owner full scale gasoline service and complete automotive repair annual sales $280,000

Directed all daily functions including hiring/firing of personnel, scheduling, bookkeeping and stock/supplies ordering.

Developed a strong ability to make wise, on-the-spot decisions; exceptional client relationship building talents

Education

1982 - Ohio Auto/Diesel Technical Institute Cleveland, OH

1981 - Rhode Island Trades Shop Providence, RI

1978 - Comprehensive Employment Training Salem, MA

1977 - Manchester Jr-Sr High School Manchester, MA

Active Member

International Automotive Technicians Network

Certified ASE Member

Commercial Carrier Association

Multiple Auto Marquee Clubs and Organizations

American Red Cross Blood Donor

Make-A-Wish Foundation of Maine Volunteer

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