Project Manager Sales

Patrice Poutre

Email: *********@********.***

Address: **** ******** *** #***

City: Madison

State: WI

Zip: 53719

Country: USA

Phone: 408-***-****

Skill Level: Experienced

Salary Range: 70

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Patrice Poutre

3117 Stratton Way #306

Madison, WI 53719

408-***-**** (mobile)

*********@********.***

Summary of Qualifications

I hold a BS in Business Administration and a Minor in MIS, plus I hold a Certificate in Professional and Technical Communication. I have over 15 years of technical writing experience in many industries: scientific instruments, biotechnology, software, telecommunications, networking, electronic design automation (EDA), banking, and construction. I can produce many types of documentation: online help/documentation, user guides, protocol specifications, construction specifications, engineering standards, installation/upgrade instructions, reference manuals, network operations guides, release notes, readme files, hardware/software manuals, GUI, CLI, whitepapers, policies/procedures/processes, troubleshooting, etc. I have managed two documentation departments (5-15 people); responsibilities included scheduling work, managing projects, resource management, and budget preparation. I've worked on special projects such as researching and implementing documentation management systems, change control systems, and online-documentation systems; conducting usability studies; and creating and implementing plans for process improvement and product development. My strengths are copy and developmental editing, learning highly technical concepts quickly, troubleshooting Adobe FrameMaker, .

Education

Certificate in Professional and Technical Communication

Professional Development Program, San Jose State University

B.S., Business Administration. Minor, Management Information Systems

California State University, Chico

Experience

Technical Writer III 2/2010 - 10/2012

Thermo Fisher Scientific Inc. (Chemical Analysis Division) - Madison, WI

Thermo Fisher Scientific Inc. leads the world in laboratory science & analytical technologies to make the world a healthier, cleaner, and safer place. The Chemical Analysis Division designs and manufactures high-end analytical instruments and software for molecular spectroscopy and microanalysis applications.

* Created the 200+ page user guide for the Nicolet iS50/iS50R FT-IR Spectrometer. This instrument integrates Far-IR, Mid-IR, Near-IR and Raman multi-range techniques for materials analysis and also provides spectroscopy research capabilities. 2012 GCC New Product Showcase Winner for Best New Analytical Instrument.

* Created the 200+ page user guide for the Electron Backscatter Diffraction (EBSD) feature of the NORAN System 7 Spectral Imaging X-ray Microanalysis System, which provides the ultimate in microanalysis capabilities for the modern electron microscopy lab.

* Designed and implemented a collaborative online documentation review process using Adobe Acrobat X.

* Created videos for product usage tutorials, from taking raw footage, to editing, post-processing, to publishing. Integrated these files into online help and PDF documentation.

* Created and edited digital photos using Adobe Photoshop.

* Edited existing images and drawings using Adobe Illustrator.

* Was the department contact for FrameMaker and Adobe Acrobat user assistance and troubleshooting.

* Created online help using WebWorks ePublisher (from Adobe FrameMaker) and Adobe RoboHelp.

Technical Writer III 7/2009 - 12/2009

OpGen, Inc. - Madison, WI

OpGen provides Optical Mapping technology for single molecule analysis and identification of bacterial genomes for the research and diagnostic markets. Their Argus(R) Whole Genome Mapping System enables sequence assembly, comparative genomics, and rapid strain characterization.

* As the first Technical Writer hired by OpGen, I created the first revision of the 350-plus page Argus(R) Whole Genome Mapping System User Guide primarily from scratch, using the system in alpha phase, interviewing SMEs, and referring to internal process documents.

* Designed and maintained FrameMaker templates.

* Created and edited graphic components (screenshots, diagrams, icons, and flowcharts) and photographs using Photoshop CS4 and GIMP.

* Began creating online-help by converting FrameMaker files into RoboHelp project files using the integrated Adobe Technical Communication Suite 2.

* Implemented an online document review process.

* Collaborated with scientists and engineers to determine best-practice and workflow process for the entire Optical Mapping System, which consisted of many different hardware and software components and laboratory processes.

* Participated in GUI-design and review meetings for usability purposes.

Contract Technical Marketing Writer 1/2009 (Unfortunately, the project was cancelled after three weeks.)

Hewlett Packard - Houston, TX (100% telecommute)

HP's Technology Solutions Group is working on the next generation, G6, of their ProLiant Server Line (Tower, Rack, and Blade forms), their largest product launch of FY2009.

* Independently researched Microsoft Small Business Server 2008 (MS-SBS).

* Created a solution brief draft for MS-SBS to be incorporated into collateral for the HP ProLiant server-line alliance messaging and solution block assets (solution briefs, battlecards, customer presentations, etc.), available from the HP Solution Central website. HP and channel partner sales teams use this information for up-to-the-minute product education and sales motivation.

Contract Technical Writer/Project Manager 4/2008 - 10/2008

TopQuadrant at NASA AMES Research Center - Moffett Field, CA

TopQuadrant provides semantic solutions that enable systems and people to quickly fuse relevant information from diverse sources (i.e. databases, XML, RSS feeds, user files, Internet, etc.), put knowledge into context, collaborate effectively, and make better decisions. At NASA, TopQuadrant consults on the Constellation Program, the goal of which is to design and build the spacecraft for America's next generation of human spaceflight.

* Maintained Constellation Data Architecture documentation, a seven-volume suite of highly technical documentation.

* Performed basic data modeling (ontologies) using TopBraid Composer.

* Wrote Telemetry and Command Compression Trade Study.

* Wrote user documentation for the U.S. General Services Administration electronic asset management system.

Contract Technical Writer 11/2007 - 12/2007

The Trusted Computing Group (TCG) - Portland, OR

A Consortium of AMD, HP, Infineon, Intel, Lenovo, Microsoft, and Sun Microsystems. The TCG is a not-for-profit organization formed to develop, define, and promote open standards for hardware-enabled trusted computing and security technologies, including hardware building blocks and software interfaces, across multiple platforms, peripherals, and devices.

* Formatted and edited the three volume, 700-plus page Trusted Platform Module 1.3 Specification for submission for ISO certification.

Technical Editor 4/2007 to 11/2007

Lawrence Livermore National Laboratory (LLNL) -- Livermore, CA

Premier research and development institution for science and technology applied to national security. LLNL ensures that the nation's nuclear weapons remain safe, secure, and reliable; applies its expertise to prevent the spread and use of weapons of mass destruction and strengthen homeland security; and pursues programs in advanced defense technologies, energy, environment, biosciences, and basic science to meet important national needs.

* Edited, proofed, reviewed, and formatted LLNL Facilities Construction Specifications, including Master Specifications (templates) for Divisions 1-16. Ensured specifications were consistent across each section, had no contradictions, contained correct reference call-outs, were written in correct specification language and in the active voice as much as possible, and verified technical accuracy with subject matter experts.

* Compiled, formatted, and edited new Division 27 "Communication Systems" Master Specifications.

* Edited and formatted Plant Engineering standards, processes, procedures, plans, and policies.

* Contributed to improving the workflow process within the Standards and Documentation department.

Contract Technical Writer 4/2006 to 12/2006

Silistix - San Jose, CA

Developers of a suite of EDA tools for the design and synthesis of self-timed CHip-Area INterconnect (CHAIN) technology for on-chip communication. Network on Chip (NoC) is an example of a CHAIN system.

* Formatted, updated, and edited the Installation Guide for CHAINworks.

* Formatted, updated, and edited the Getting started Guide for CHAINworks.

* Converted three data sheets from Word to Adobe Illustrator.

Contract Technical Writer 9/2005 to 4/2006

Vyyo, Inc. - Palo Alto, CA

Providers of broadband end-to-end solutions used by cable and wireless operators to deliver telephony services (T1/E1) and high-speed data connections to business and residential subscribers.

* Formatted and edited the XHUB3006 Installation and Operations Guide.

* Formatted and edited the Case Study: Wireless High Speed Data for Utilities white paper.

* Created MS Word template for internal technical documents.

Documentation Supervisor/Technical Writer 4/2002 to 5/2005

Harland Financial Solutions, Core Systems Group - Pleasanton, CA

Their ULTRADATA System is an enterprise-level real-time host processing solution designed for Credit Unions that integrates UNIX or Windows 2000 host processing with powerful applications for lending, retail & branch operations, electronic banking, and marketing to deliver the most up-to-date information for member-service and sales functions.

* Researched and recommended technology solutions for delivering Harland's online documentation via Internet in order to provide the 1200+ user documents in a more efficient and less-costly way. Conducted user polls and needs assessment to determine what customers wanted and needed in an online solution. (Previous solution was to deliver a CD to each company.)

* On a project to convert all CLI programs to GUI programs, I analyzed and communicated the Documentation Group's needs and issues. This was a particularly complex and challenging issue for the Documentation department because the CLI-to-GUI software conversion did not coincide with how the software was documented. New documentation had to be created as each new GUI program was released, while also maintaining previous documentation for those customers who had not upgraded to the new GUI programs.

* Acted as Remedy Defect Administrator for the group: created custom reports, requested form design updates, trained users, and assigning defects to appropriate writer.

* Redesigned release-related documentation (Installation/Upgrade Instructions, Release Notes, ReadMe First, Server Upgrade, Client Upgrade, etc.) Continuously improved documentation over the entire time I was there.

* Participated in the creation and maintenance of the Product Development Process where Documentation was concerned.

* Managed five technical writers. Performed reviews, assisted in career development, quarterly and yearly goal setting, assigned work tasks, and communicated corporate and department messages.

Contract Technical Writer 10/2001 to 3/2002

ArrayComm - San Jose, CA

Technology to enhance wireless voice and data communication systems.

* Updated the I-BURST protocol specification guide by combining multiple files, creating a consistent template, and creating book file using Adobe FrameMaker 6.0. Converted documents from Word, PDF, and text to FrameMaker.

* Consolidated individual reports into one file, formatted and edited for consistency, inserted a mini-TOC in each section, to create High-level Architecture Study report using Microsoft Word.

* Formatted, edited, and updated Protocol Design Library documents. Converted existing documents from Word to FrameMaker, applying template for consistency.

Contract Marketing Technical Writer 1/2002 to 2/2002

Amphion Semiconductor - San Jose, CA

World leaders in supplying semiconductor intellectual-property cores.

* Created and updated sales and marketing collateral such as customer testimonials, data sheets, editorial/contributed articles, sales presentations, and white papers.

* Assisted in company branding and messaging.

Technical Publications Manager/Senior Technical Writer 05/1998 to 08/2001

Metricom, Inc. - San Jose, CA

Creator of the Ricochet Wireless Modem: wireless mobile data-access at 128Kbps.

* Led usability efforts to ensure a consistent high-quality user experience in modem installation, UI design, documentation, third-party software developer's kit, and the entire "out-of-the-box experience." Designed a new software installation application and accompanying installation guide, resulting in decreased end-user install times and support costs, which contributed to a 1000-percent increase in subscribers over an eight-week test-marketing period.

* Led the effort to implement a company-wide document management system. Performed needs assessment and researched applications. Educated potential users about the concepts of document management and knowledge management.

* Collaborated with engineering, marketing, and hardware manufacturing groups to perform a needs assessment, research applications, select, and implement a document control and change order process.

* Managed two supervisors (each supervising four to six writers), a senior staff writer, and a usability engineer. At its largest, the group contained fifteen people.

* Incorporated the publication process into the company's Product Development Process, ensuring that documentation needs were determined early in the process and that a writer was on every project team. Required that plans be created for each documentation project.

* Designed print- and online-format FrameMaker templates.

* Planned, scheduled, and budgeted to meet long-term strategic corporate goals. Assisted team in setting individual and department goals to support the corporate goals.

* As a contributing writer, I was responsible for writing, updating, and publishing development and end-user online and print documentation such as user manuals, reference guides, marketing collateral, troubleshooting guides, quick reference guides, readme files, newsletter articles, product specifications, processes, and procedures. Regularly performed developmental and copy edits on coworkers' documents.

* Created an internal tech pubs website to provide access to doc plans, documents, and procedures; information about technical writing, the department members, and the usability effort; and project status.

* Converted FrameMaker documents to XML/HTML, saving the company $100,000 annually in manual conversion costs. Trained writers on this process. Received public recognition, a bonus, and a plaque for this accomplishment.

Technical Writer 11/1997 to 05/1998

Plexus Software - Sunnyvale, CA

Provides powerful internet-enabled workflow, document imaging, and integrated document-image management solutions.

* Responsible for writing, updating, publishing, and printing internal and end-user print and online documentation and online help for Imaging and Workflow Client/Server software.

* Designed templates, created illustrations and graphics, and wrote for multiple audiences.

* Increased productivity of producing release notes and installation instructions by consolidating common information into a standard template.

Technical Editor 02/1996 to 11/1998

Tech Pubs Writing Services - Sunnyvale, CA

Technical writing consulting firm.

* Performed copyediting, proofreading and copy writing for user manuals, reference guides, marketing specifications, white papers, release notes, processes, procedures, etc.

Product Logistics Analyst/Engineering Release Coordinator 07/1995 to 11/1997

Synopsys/EPIC Design - Mountain View, CA

Creates leading electronic design automation (EDA) tools for the global electronics market.

* Generated software license keys using an internally developed SQL database application. Worked with Engineering and Order Processing to increase the application's efficiency and performance by continuously providing needs assessment and usability feedback. Decreased software-release shipping window from four months to seven days by semi-automating the process.

* Wrote a user manual for the in-house developed license-generation application. Successfully trained ten employees in one week to use the application.

* Created and maintained project release schedules for product development, QA, and materials.

* Responsible for production of hard copy manuals, CD-ROMs, jewel case inserts for the EPIC product line, which included up to fifteen products.

* Other duties included security administration, telephone moves/adds/changes, purchasing, and administrative support for a department of over 70 employees.

Computer Experience

Hardware

* PC, Macintosh, UNIX-based systems.

Software

* Windows 7, Windows XP, Mac OS 10.6, UNIX, Adobe Technical Communication Suite 3.5 (Adobe FrameMaker 10, Adobe Acrobat X, Adobe Photoshop CS5, RoboHelp 9), Adobe Illustrator CS3, Visio, Macromedia Dreamweaver, FrontPage, PaintShopPro, Quadralay WebWorks, Remedy and SAP, MS Access, Agile Content Manager, Microsoft Office, SharePoint, Apache Subversion, IrfanView, MS Paint, GIMP, PureText, SnagIt.

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