Project Manager Quality Assurance

Erica Turner

Email: abo76z@r.postjobfree.com

Address: **** ****** ******

City: Norfolk

State: VA

Zip: 23502

Country: USA

Phone: 443-***-****

Skill Level: Experienced

Salary Range: 95

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

ERICA L. TURNER

Relocation address: 6020 Finney Street Norfolk, Virginia 23502

443-***-**** abo76z@r.postjobfree.com

Summary of Qualifications

* Substantial experience in planning and execution of Technology related projects: Project deliverables and Resource Scheduling, Project Financials, Business Analysis, Manage Cross-Functional Teams

* Champion of continuous process improvement

* Results driven team player specializing in delivery of enterprise wide quality assurance initiatives

* Strong organizational skills developing and leading transformation initiatives

* Continued demonstration of ability to deliver application software/products using the SDLC framework.

* Experience with waterfall and agile methodologies

* Excellent oral and written communication skills for effective communication to executive level management, team members, vendors, and external clients.

* Proven leader with a recognized ability to adapt and thrive in complex and changing environments.

* Over 2,500 hours of Project Management Experience; Over 50 hours of Project Management coursework; Scheduled to sit for PMP December 2012

PROFESSIONAL EXPERIENCE

Cox Communications 2009 - Present

Senior QA Lead

* Support technology projects from the Customer, Operations, Sales and Marketing line of business at Cox Communications.

* Facilitate the development of business requirements and their translation into functional requirements for development and testing organizations.

* Develop Level of Effort(LOE) and Resource optimization models to support enterprise wide technology projects

* Develop capacity planning models to support the Technology Quality and Control office at Cox Communications

* Project manager for the ITKO LISA virtual services project resulting in 50% increased testing productivity and $150k annual elimination of excess fees.

* Develop project plans, test plans and test strategies for enterprise technology projects budgeted over 1 million dollars.

* Developed the Technology Quality and Control Engagement and Support process model for the technology organization. This model aligns with the technology Work Entry and Assured 2.0 process.

* Lead a cross functional team of more than 30 on/off-shore testing resources that support the technology organization.

* Responsible for establishing and implementing change control procedures through ITIL Service Management guidelines in 5 major test environments.

* Responsible for managing code deployments into pre-production, staging and production environments for technology projects.

* Familiar with the Oracle Stack applications; AIA, CRM, BRM, OSM, ASAP

* Assisted in the managing, testing and certifying of the `Unbelievably Fair` key Marketing Wireless value proposition

* Served as the Test Manager for Load a Performance testing efforts for the Cox Wireless initiative.

COX COMMUNICATIONS

Consultant (Contract Assignment with Converges Acceleration Solution)

2008 - 2009

* Provided testing in support of Cox`s strategic partnership with Sprint Wireless launch of wireless services

* Utilized multiple work streams to develop multi-stage marketing test cases in the QA and Production environments

* Responsible for managing the account creation and secure access for the QA environment through JIRA ticketing system.

* Managed the end to end test execution and tracked defects through HP Quality Center and Remedy ticketing system.

* Established a profitable and efficient testing ecosystem, enabling the team to achieve business KPI`s

* Localized process documentation, test case review, cleanup, library, nomenclature, product descriptions, and job aids for the wireless vendor transition process.

* Developed the Performance Testing process for the wireless testing initiative.

* Maintained all documentation for each release or project (Project plan, weekly status report, meeting minutes, gate reviews, power point presentations) and ensure all updated in the documentation repository (Confluence)

* Assisted in developing and documenting continuous QA process improvements

Interactive Communications (InComm)

Sr. Business Analyst 2007 - 2008

* Worked with Fortune 100 Retail Merchant clientele in a pre-sales capacity to derive complete POS system integration requirements for SOW`s and internal requirement documentation.

* Created Use Cases, Process Designs, GAP Analysis, Data Mappings, Project Plans and Requirement Documentation to support B2B integration development efforts.

* Facilitated JAD white boarding sessions to capture vital project details such as project scope, project risks, project timelines, and functional design elements.

* Oversee multiple projects during the Software Development Lifecycle (SDLC) to ensure quality solutions are delivered and implemented to the Enterprise with minimal business risk.

* Developed use cases for long distance phone card, gift card and wireless handset technology.

* Worked on internal strategic initiative mobile technology projects for big box merchants.

* Developed methods and procedures(M&P`s) for InComm business processes

* Defined and documented standard operating procedures (SOP`s) for InComm Sales Engineering team.

NCR Corporation

Sr. Software Support Engineer 2005 - 2007

* Provide level tier support to NCR retail solution clients

* Customer facing role, responsible for managing and supporting customer deliveries of software updates for POS (Point of Sale), signature capture devices, and scanners.

* Responsible for identifying, reproducing and tracking software defects in retail products through Remedy software

* Worked with cross-functional team members to drive software defects to resolution.

* Participated in software and hardware design review, product, and customer issue meetings

* Subject Matter Expert(SME) on Electronic Funds Transfer ( EFT) issues

* Developed and executed test cases for POS peripherals and magnetic stripe readers

* Instructor for ACS application training. Training ranged from configuring and installing software, troubleshooting, and gathering information prior to calling software support. Training decreased support calls by 10% and aided in a 50% turnaround in software resolution.

NCR Corporation

Consultant (Contract Assignment with ProSource Consulting) 2004 - 2005

* Managed the implementation, delivery and installation of Automated teller machines ( ATM`s) for banks in the southeast region of the U.S

* Scheduled support engineers and installation/shipping activities ensuring installations were completed.

* Participate in weekly conference calls with financial institutions to coordinate installation efforts for ATM`s.

* Developed a customer facing web application that allowed customers to access product marketing materials to drive product adoption, product downloads and support documentation.

* Managed customer data extraction projects including analyzing and reporting from multiple POS systems.

* Developed manual processes and automated solutions for on-going website and data maintenance.

Ultrabridge

Customer Support Specialist 2003 - 2004

* Provided Tier I & II network support for long term health care facilities nationwide.

* Responsible for the communication between customer support and network operation teams.

* Responsible for monitoring all infrastructure, platform and application components.

* Managed the creation, modification and removal of user accounts using Active Directory

* Created and maintained knowledge documents for training and educational purposes.

EDUCATION

M.S. Internet Technology, 2004 University of Georgia

B.S. Computer Information Systems, 2002 Towson University

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