Customer Service Manager

Alicia Perridge

Email: abo76i@r.postjobfree.com

Address: *** ********* ****

City: Monks Cornor

State: SC

Zip: 29461

Country: USA

Phone: 704-***-****

Skill Level: Experienced

Salary Range: 32

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Alicia Perridge

8822 Medowmont View Drive

Charlotte, NC 28269

704-***-**** Cell

704-***-**** Work

abo76i@r.postjobfree.com

* Due to Ms. Perridge's ability to work with people from all walks of life, she had maintained one of the highest

occupancy rates for our properties."

* Recipient of Five Separate Star Awards and was presented bonuses totaling over $10K for her work and persona

l ethics, dedication and ability to get a job done."

* Alicia is without a doubt one of the most dedicated employees on staff. Her work is consistently on time and with the

highest degree of accuracy. I don't know what we would ever do without her."

* Ms. Perridge loves the challenge of a difficult task. She volunteers for whatever needs to be done. We can always depend

on her to deliver and complete projects on time."

* She instinctively knows how to provide valuable support services and isn't afraid to jump in and get the job done - a real

team player!. Excellent people skills."

CAREER HIGHLIGHTS

Property Management

* Personnel Hiring, Supervision, Training & Discipline

* Property Management Experience

* Property Advertising/Marketing - Open Houses, etc.

* Distressed Property Turn-Around

* Tennant Eviction & Property Maintenance

* Maintained High Occupancy ratios

* Expertly handled all resident disputes

* Multiple Event and Activity Planning

* Chamber of Commerce Liaison

* Bookkeeping to include Budgets & Reconciliations

* Ability to establish, gain and maintain cooperative rapport with people from all walks of life.

Banking

* Extensive Banking Regulation Knowledge

* Thorough Understanding - Compliance/Arbitration

* Month End GL Account Clearing

* Team Leader & Special Project Work

* Regularly volunteers for special projects that requires strong people interaction & listening skills.

PROFESSIONAL EXPERIENCE

Wells Fargo Bank, N.A., Charlotte, NC - 2000 to Present

Financial Crime Specialist III

* Possesses a thorough knowledge of numerous banking regulations - consistently achieves a 100%

rating on all required banking courses and monitored customer contact calls.

* Maintains an in-depth knowledge of all special banking codes, debit cards and accounts.

* Understands and accurately applies complex rules for compliance and arbitration.

* Regularly clears 500 to 1,000 GL accounts for fraud and non-fraud entries at end of month.

* Eagerly takes on special project work that involves:

* Training new employees

* Provide support for off-shore team member claim processing.

* Assisted with the development and implementation of new work flow software.

First Place Employment Agency, Charlotte, NC - 1998 to 2000

Financial Crime Specialist III

As a temp employee, was assigned to the Wells Fargo Bank and performed many of the same duties listed above.

Sterling Bay Apartments, Charlotte, NC, 1997 to 1998

Assistant Manager

* Personally managed over 200 luxury apartments which included closing on leases, resident disputes,

scheduled maintenance, event planning, market analysis and much more.

* Maintained a call back and lease closing ratio in the upper 90 percentile.

* Additionally, performed many bookkeeping services that included payroll, A/P, A/R, cash deposits and escrow accounts.

* Reconciliations and many other required month end accounting functions.

* Provided marketing analysis and obtained signed leases.

* Planned numerous successful events and activates for the residents. Persuaded involvement from the local Chamber of Commerce which benefited many aspects of this leasing business.

Lake Properties, Charlotte, NC 1997

Relocations Specialist

* Performed extensive sales and marketing work with people who responded to this company's website.

* Strong customer service and listening skills resulted in high leasing percentiles. Provided prospective tenants with units that met or exceeded their individual requirements.

* Assisted licensed realtors with a wide range of duties that included open houses and additional sales and marketing functions.

Intersouth Management, Charleston, SC, 1993 to 1997

Property Manager & Bookkeeper

* Managed over 135 distressed property units in the Charlotte, NC area.

* Ability to close deals resulted in a 100% occupancy rate.

* Collected rents, processed evictions, dealt with tenant complaints, managed unit maintenance, hired renovation experts and prepared month end reconciliations and reports.

* Marketed and advertised renovated properties, followed up on qualified leads, and maintained an excellent occupancy ratio.

* Supervisory experience included: Hiring, training, devel-oping and disciplining a crew of four.

* At the corporate: Provided accurate budgets for all properties, improved computer systems, visited new properties, and put into place systems and procedures that increased efficiency and that provided better tenant care.

* Additionally provided bookkeeping services for a 420 unit apartment complex in Cary, NC.

* Collected rents, processed evictions and prepared month end reports.

* Assisted the president of this company with numerous property acquisitions.

EDUCATION

Central Piedmont Community College - Charlotte, NC

Business Management Courses

Previous held a North Carolina Real Estate Broker's License.

Computer Skills: MSWord, Excel & ANS I- Property Mgt Software

Banking Courses

(Consistently achieves a 100% score on each of the following)

* Regulation E

* Reporting Suspected Financial Abuse

* BSA, AML, OFAC Awareness

* Bank Regulations, Regulation CC

* Integrating Diversity and Inclusion into Wells Fargo

* Code of Ethics

* Elder Abuse

* Patriots Act

* Call Center Operations

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