Customer Service Sales

Richard Goudy

Email: ********@*************.***

Address:

City: Aiken

State: SC

Zip: 29803

Country: USA

Phone: 803-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Results-driven Customer Service Representative with proven ability to establish rapport with clients. Motivated customer service representative with over 5 years retail experience in fast-paced environment handling stressful situations and difficult customers. Highly successful manager meeting company matrix, all sales goals, and leading a team of 10 to be most successful in the district.

Educational Background:

High School Dipolma from Aiken Technical College, Aiken SC 1/2001 to 12/2010 (Computer Management)

Job History / Details:

Career Overview

Results-driven Customer Service Representative with proven ability to establish rapport with clients. Motivated customer service representative with over 5 years retail experience in fast-paced environment handling stressful situations and difficult customers. Highly successful manager meeting company matrix, all sales goals, and leading a team of 10 to be most successful in the district.

Core Strengths

Safey management

Conflict resolution techniques

Excellent time management skills

Strong sales-closer

Exceptional interpersonal skills

Established track record of exceptional sales results

Focus on diverse responsibilities

Written and oral communication skills

Adherence to high customer service standards

Skilled multi-tasker

Effective Retail Technical Lead

Accomplishments

Developed highly effective sales training strategies as Sales Manager of ten

Designed and executed one-month training program for company sales team, increasing employee productivity and product knowledge.

Top sales person for 13 months consecutive and several months top sales in district.

Work Experience

August 2011 to Current

Staples Aiken, SC

Easy Tech Expert/Certified Technician

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Kept abreast of rapidly evolving technology. Scored in top 10 percentage of employees in successful resolution of issues.Dedicated to continuously improving customer service and product knowledge.Earned Top Seller for twelve consecutive Months in 2011 and 2012. Conduct weekly walk through with the General Manager to discuss all interior visual displays including store window presentation.

August 2008 to Current

Goudy Carpet and Upholstery Cleaning Aiken, SC

Co-Owner

Surpassed revenue goals in four consecutive quarters. Built financial model for new business unit. Executed integrated advertising campaign across multiple media channels. Initiated program that standardized employee training and led to increase in customer satisfaction by 12 percentage . Determined merchandise price schedules and discount rates. Reviewed operational records and reports to project sales and determine profitability. Monitored customer preferences to determine focus of sales efforts. Received multiple commendations from customers for our outstanding customer service, can do attitude, and commitment to get the job done right.

April 2011 to August 2011

American Eagle Chicago, IL

Flight Attendant

Ensured all company procedures and Federal Aviation Regulations were adhered to. Announced and demonstrated safety and emergency procedures. Provided positive customer experiences and resolved all customer complaints. Recognized on several occasions for maintaining positive attitude to make customer's flying experience memorable and pleasant. Aided a passenger who was in duress due to her breathing machine not working providing care, support, and comfort. Received recognition from FAA inspector for following FAA regulations and adhering to company policy during entire flight.

December 2009 to August 2010

Walmart North Augusta, SC

Support Manager

Enforced safety procedures in accordance with facility policies and government regulations. Hired and trained 10 technicians. Collaborated with managers to ensure the delivery of efficient, high-quality customer service. Consistently recognized by management for providing superior customer service. Promoted to Support Manager after 2 weeks on the job. Consistently received positive feedback from upper management on performance reviews. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Educational Background

Aiken Technical College Aiken, SC

One year College Computer Management

Professional Development:

Tools and Techniques of Data Analysis

Translating Data

Team Dynamics

Emphasis on Business Administration

Representative Coursework: Marketing, Public Relations, Promotions Management, Mass Media Key Projects: International Marketing Analysis, Mass Media and the Web

Microsoft Office 2003 - 2010

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