SUSAN RUCKER

Email: abo73a@r.postjobfree.com

Address:

City: DAVENPORT

State: IA

Zip: 52803

Country: USA

Phone: 563-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Medical Billing professional with over 25 years experience in Women's Health in a fast paced medical multi-specialty environment. Special skills in confirming insurance benefits. Lowest rate of missed billing in our entire department. Communications skills needed to pursue past due balances from patients.

Educational Background:

High School Dipolma from NEW BEDFORD HIGH SCHOOL, New Bedford MA 1/2001 to 6/1972 (GENERAL)

Job History / Details:

Career Overview

Medical Billing professional with over 25 years experience in Women's Health in a fast paced medical multi-specialty environment. Special skills in confirming insurance benefits. Lowest rate of missed billing in our entire department. Communications skills needed to pursue past due balances from patients.

Skill Highlights

Schedule management

Attention to detail

Staff motivation

Insurance processing

HCFA Common Procedure Coding Systems (HCPCS)

Online claim submission

Medical terminology

Meets/exceeds goals

Physician billing

Claims appeal procedures

HIPAA compliance

International Classification of Diseases (ICD.9CM)

Patient care advocacy

Core Accomplishments

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Administration

Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Patient Assistance

Assisted patients with application for Medical, Medicare and initial appeals for payments.

Professional Experience

June 1985 to Current

UNIVERSITY OF IOWA/PAUL K. H. FIGGE, M.D. DAVENPORT, IOWA

PATIENT SERVICES EXPERT

Performed regular telephone contact with providers to discuss status of rebilling and reimbursement process to ensure account resolution.Provided efficient customer service to clients.Reviewed and explained insurance plans to patients to guarantee full understanding of payment policies and procedures.Successfully handled 50 to 70 bills per day.Increased customer loyalty through taking part in their reimbursement process and explaining their benefit to them in advance.

Education

1972 NEW BEDFORD HIGH SCHOOL NEW BEDFORD, MASSACHUSETTS

High School Diploma GENERAL

Attended the Sawyer College of Business in Davenport Iowa in 1980 received a Certificate for their two year Medical Program.

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