Steven Mathews

Email: abo72k@r.postjobfree.com

Address:

City: Jupiter

State: FL

Zip: 33458

Country: USA

Phone: 561-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Accomplished hospitality leader with over 20 years of management,strategical product development and excellence in delivering exceptional operational results.

Educational Background:

High School Dipolma from The Pennsylvania State University, State College PA 1/2001 to 6/1977 (Food service and hotel administration)

Job History / Details:

Executive Profile

Accomplished hospitality leader with over 20 years of management,strategical product development and excellence in delivering exceptional operational results.

Skill Highlights

Menu development and recipe adherence

Hands on foh/boh operational management

Departmental budget and P&L forecasting

CDC/united states public health knowledge and compliance in regulations with local and state health laws

Implement training manuals and job descriptions.

Maintain ongoing training and team development

Accountable for purchasing and receiving

Excellent culinary understanding/skills

First class operational demeanor

Microsoft office,excel,word and cad

Can do attitude and extremely dedicated to company strategy

Core Accomplishments

Customer Service

Consistently received positive feedback from guests,created repeat business by developing long-term relationships with customers.

Guest participation increase 71k during tenure

Customer relations

Earned highest marks for customer satisfaction, company-wide.

Handled guest complaints, maintained, positive dining experience

Positioned on palm beach county "A" list 6 years running.

Consistently under budget in 4 departments

Compiled inventory/ordering lists, worked with vendors for product pricing/ special orders.

Maintained 30 day cycle of menus.

Developed 3 retail outs resulting in over 600k per year

Held less than 3 percentage turn over rate

Professional Experience

July 2011 to November 2012

Black Diamond Casino Cruises Riviera Beach, Florida

Director Food and Beverage

.Formulate,plan, direct start up operations for casino gaming ship.

.Purchase equipment kitchen, bar, dining operations

.Write departmental job description along with policy and procedures.

.Implement training manuals

.Developed dining menus/specialty outlet menus

.Selected vendors, implemented order guides

.Set purchasing/ receiving procedures

.Oversaw DPBR process regarding restaurant licensing

.Institute safety/ sanitation standards by health regulations

.

March 1998 to July 2011

Palm Beach Casino Line/Palm Beach Princess/The Big Easy Riviera Beach, Florida

Director Food and Beverage/Vice President/ General Manager

Managed team of 300 trained professionals on 2 cruise ships with single goal to be the finest Florida destination attraction

Lead,guide,direct,evaluate the success within the organization

Work with key managers planning financial success/profitability,menu building, while achieving strategic results

Create positive communication,implement the company vision,mission and overall direction

Spearhead/launch programs resulting in 18 percentage annual guest increase

Managed departmental heads financial process/p&l

Create promotions,special events,community appreciation

Develop training manuals/job descriptions targeted at first class service and problem resolution

Education

Pennsylvania State University State College, Pennsylvania

Bachelor of Arts Food service/ hotel administration

Dale Carnegie

.MBO

.Public speaking

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