Sales Training

DAVID L GILMORE

Email: ********@**********.***

Address:

City: Pflugerville

State: TX

Zip: 78660

Country: USA

Phone: 512-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Tenacious, success-oriented, Senior IT Analyst acknowledged for ability to accurately assess client needs and deliver major projects on time and under budget. Consistently delivers high levels of results, technology environments. Recognized for embracing and quickly understanding rapidly evolving technologies. Accomplished salesperson with a strong track record of exceeding quotas. Adept at problem solving and thrives working individually and as part of a team. Strengths include: Vendor Relations Time Management Troubleshooting Teaching/Training Attention to Detail Asset Management Communication Coaching/Mentoring Problem Solving Business Case Management Organization Data Management

Educational Background:

High School Dipolma from Training Directions, San Diego CA 1/2001 to 9/1997 (Computer Hardware)

High School Dipolma from Training Directions, San Diego CA 1/2001 to 10/2012

High School Dipolma from, San Diego CA 1/2001 to 10/2012

Job History / Details:

Career Overview

Tenacious, success-oriented, Senior IT Analyst acknowledged for ability to accurately assess client needs and deliver major projects on time and under budget. Consistently delivers high levels of results, technology environments. Recognized for embracing and quickly understanding rapidly evolving technologies. Accomplished salesperson with a strong track record of exceeding quotas. Adept at problem solving and thrives working individually and as part of a team. Strengths include: Vendor Relations Time Management Troubleshooting Teaching/Training Attention to Detail Asset Management Communication Coaching/Mentoring Problem Solving Business Case Management Organization Data Management

Qualifications

A Certified Network Specialist Presentation

Strong problem solving/troubleshooting skills

Excellent diagnostic skills

Knowledge of web technologies, protocols and tools

Excel in [technical abilities]

Vendor/Client relations

Various operating systems

Excellent communication skills

Technical help desk experience

Presentations

Technical Skills

Skills Experience Total Years Last Used

Windows, VMWare Windows 10 today

Accomplishments

Problem Resolution

Security Solutions

Managed client network security through installation of firewalls and VPN's.

Quality Control

Proofread and edited all presentation materials prior to send-off to ensure accurate reporting of company data.

Process Improvement

Collaborated with [teams/departments] to ensure smooth work flow and efficient organization operations.

Performance Management

Successfully deployed complex end-to-end business intelligence solutions that delivered business value to functional organizations.

Facilitated effective working relationships between client, partners and project teams throughout project lifecycles.

Served as advocate for end-users, performing tests and problem analysis for server, desktop and IT infrastructure work.

Work Experience

December 1997 to December 2011

DELL Round Rock, Texas

System Support Analyst

Led design presentations to team of 15 product development individuals.PerformedAssisted in the monitoring and reporting on Website traffic and performance. security activities and participated in security Worked with clients to analyze computing and network needs and installed appropriate solutions within each organization's budget. planning.

October 2011 to September 2012

Dell* Stores/ Retail Corporation Round Rock, Texas

IT Operations Specialist

Support DEC Consumer strategy, implementation of IT and overall projects.

Drove logics for operations.

Oversaw $1.5 million budget for Marketing Development Funding program.

Handle escalations from 38 locations on systems, printers, network and mobility devices including alarm and mechanical.

Assists in building and implementing hardware profiles, setup new service for internet, modems, switches, routers & wireless configurations.

Traveled up to 25 percentage to 16 locations in 4 states to update kiosk technology.

Updated Kiosk configurations including network and wiring structure and new product placement.

Supported 38 locations throughout US with technical issues.

Provided technical support to sales agents to ensure product distribution for sales.

Retrieved trouble tickets on daily basis.

Communicated with sales agents to verify technical issues.

Resolved issues via telephone or logged in remotely through network to repair.

Developed business cases for Marketing Development Funding program for digital signag.

September 2007 to November 2011

Dell Inc. Round Rock, Texas

Demo Lab Coordinator

Created and sustained an operating environment that maximizes the Demo Lab via delivery of responsive information real-time resolutions and proactive improvement of sales processes and selling tools.

Maintained on site demonstration lab and product solutions.

Ordered all equipment for four demonstration labs located in US and El Salvador.

Ensured consistency of product & technology messaging.

Delivered technology and solution training to 17 direct business sales teams.

Performed as liaison & point of contact for partner events including floor walks, lunch & learns, and partner led vitality training.

Developed business cases for Marketing Development funding program for Partners' events.

Developed Excel program to support to asset management.

Maintained inventory of current Dell products.

August 2001 to September 2007

Dell Inc. Round Rock, Texas

Dell Sales Support Specialist

Communicated with floor sales agents to answer questions regarding system configuration and product integration Promoted key business initiatives through innovative & interactive solution displays Responsible for real-time technical support to internal Dell Home Systems (DHS) sales reps.

Provided hands-on product training to new DHS reps, and continuous training to experienced sales reps.

Led phone support team for internal sales.

Promoted vendor partner accessories to sales reps to generate customer interest.

Created upselling training for sales agents Led low-impact tech training to teams via Product Advocates Maintain a database ( DOMS) tool to configure orders to support sales agents order processing Assisted site lead in driving results on key initiatives including upselling.

Distribute low-impact technical training to teams via Product Advocates, a team-based support group.

October 1999 to August 2001

Dell Inc Round Rock, Texas

Service Technician

Provided customers with phone support on Dell products.

Handled 17-25 service calls a day on computer hardware and technical service problems.

Promoted to team lead that handled, escalated calls and supported hot issues.

Created agenda and led all team meetings.

Troubleshot via phone, hardware, software and network operating problems and provided technical resources to ensure resolution.

Applied understanding and knowledge of information systems on products and services to assist end user.

Coordinated referrals to appropriate technical professional, or service personnel.

Education and Training

1997 Training Directions San Diego, CA

Associates Degree Computer Hardware

Coursework in Computer Hardware/Network

1997 Training Directions San Diego, CA

A Certified, Computer and Network Specialist Computer/Network

A Certification,

Dell Certified Trainer, Round Rock TX

Additional Information

COMMUNITY INVOLVEMENT

Dell Computers, Participated in various volunteer opportunities on annual basis

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