Customer Service Representative
Resume:
Jamie Oates
Email: abo6yx@r.postjobfree.com
Address:
City: Kissimmee
State: FL
Zip: 34759
Country: USA
Phone: 407-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Highly enthusiastic customer service representative with 4 years client interface experience.Customer Service Representative - Client Relations - Data EntryDedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Educational Background:
High School Dipolma from Hillsborough Community College, Tampa FL 1/2001 to 7/2004 (Education)
Job History / Details:
Career Overview
Highly enthusiastic customer service representative with 4 years client interface experience.Customer Service Representative - Client Relations - Data EntryDedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Core Strengths
Listening skills
Strong organizational skills
Strong client relations
MS Windows proficient
Exceptional communication skills
Sharp problem solver
Fast learner
Inventory control familiarity
Adaptive team player
Shipping and receiving
Credit card processing
Multi-line phone usage
Mediation
Trusted key holder
Accomplishments
Conflict Resolution
Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Customer Service
Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
Handled guest complaints, maintaining a positive dining experience for all rest.
Telephone Service
Professionally processed 80 calls per day, providing information and service to ensure customer satisfaction.
Work Experience
February 2010 to March 2011
Citi Bank Tampa, Fl
Customer Service Representative
Effectively managed a high-volume of inbound and outbound customer calls.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Gathered and verified all required customer information for tracking purposes.
Defused volatile customer situations calmly and courteously.
Developed effective relationships with all call center departments through clear communication.
Met or exceeded service and quality standards every review period.
July 2010 to February 2011
Hilton Homewood Suites Largo, FL
Housekeeping
Greeted customers entering the hotel to ascertain what each customer wanted or needed. Well-kept up to 25 rooms daily. Participated in physical inventory counts every week. Asked open-ended questions to assess customer needs.
August 2007 to January 2009
Shapes Total Fitness Tampa, Fl
Customer Service
Provided effective communication and customer service support to the sales, marketing and administrative teams on a daily basis.
Answered product questions with up-to-date knowledge of sales and store promotions.
Routinely answered customer questions regarding merchandise and pricing.
Served as the company's only bilingual Spanish/English customer service representative.
July 2004 to July 2007
Pumpco, Inc. Tampa, FL
Customer Service
Organized weekly sales reports for the sales department to track product success.Managed daily office operations and maintenance of equipment, maintaining accurate records for all business supplies.Negotiated pricing with vendors regarding wholesale billing and marketing procedures, decreasing monthly costs. Performed regular telephone contact with providers to discuss status of rebilling and reimbursement process to ensure account resolution.
Educational Background
2004 Hillsborough Community College Tampa, Fl
Associate of Arts Education
Contact this candidate