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Customer Service Manager

Location:
Gilmer, TX
Posted:
October 11, 2012

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Resume:

THOMAS RICHARDSON

Email: abo6yh@r.postjobfree.com

Address:

City: Gilmer

State: TX

Zip: 75645

Country: USA

Phone: 903-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Driller with five years plus experience. Areas of expertise include straight hole and directional drilling with water based and oil based mud. Dedicated leader with demonstrated ability to train, manage and motivate team members to achieve organizational objectives.

Educational Background:

High School Dipolma from Gladewater High, Gladewater TX 1/2001 to 9/1997 (basics)

Job History / Details:

Summary

Driller with five years plus experience. Areas of expertise include straight hole and directional drilling with water based and oil based mud. Dedicated leader with demonstrated ability to train, manage and motivate team members to achieve organizational objectives.

Highlights

CPR Certification

Well Control Certification

JLG Forklift Certification

GENE Manlift Certification

OSHA Trained

Programmable A/C Electric (P.A.C.E.) Trained

Effective workflow management

Consistently meet goals

Microsoft Outlook, Word and Excel Knowledge

Listening skills

Adaptive team player

Material handling expertise

Timely safety audits

Strong leadership abilities

12 Years Management Experience (2.5 years in the Oil Field).

Been to Leadership Training

Staff training/development

Effective problem solver

Team management

Skilled multi-tasker

Fast learner

Teaching/Mentoring

Accomplishments

Problem Diagnosis - used operational knowledge of systems, parts and components to solve problems that arose drilling operations

Training - Trained all new SSE employees on safe and efficient handling of machines and work environment.

Leadership - Served as key contributing member to Leadership team.

Experience

October 2006 to June 2012

Nabors Drilling USA Tyler, TX

Driller

Ensured the most cost-effective production methods were employed. Hired and managed staff, overseeing all job task and duties were performed. Monitored and adjusted production processes or equipment for quality and productivity. Planned and laid out job task to keep the rig safe, clean, & maintained to meet and exceed production and customer requirements. Worked with managers to implement the company's policies and goals. Trained, coached and mentored staff to ensure smooth adoption of new program. Coached employees in developing and achieving individual performance goals. Implemented performance, quality and efficiency measures to achieve aggressive goals. Adhered to all applicable regulations, policies and procedures for health, safety and environmental compliance. Responsible for setting minimum standards and providing technical guidance and support for operation and maintenance of mechanical systems used in the process to my crew. Actively suggested operational improvements to enhance quality, improve production times and reduce injury and costs. Maintained and enforced a safe and clean working environment at all times. Adjusted work procedures to meet production schedules.

February 2000 to October 2006

Catfish King Mt. Pleasant, TX

1st Assistant Manager / Catering Manager

Carefully interviewed, selected, trained and supervised staff. Scheduled and directed staff in daily work assignments to maximize productivity. Organized special events in the restaurant, including receptions, promotions and corporate luncheons. Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met. Correctly calculated inventory and ordered appropriate supplies. Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity. Developed and maintained exceptional customer service standards. Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food to ensure quality. Maintained a safe working and guest environment to reduce the risk of injury and accidents. Performed restaurant walk-throughs to gauge timeliness and excellent service quality. Conducted timely performance evaluations for all staff. Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives. Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations. Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties. Counseled and disciplined staff when necessary. Consistently obtained highest rating from the county health department.

Education

Gladewater High Gladewater, TX

GED



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