Manager Customer Service

MICHAEL YOSHIO PERRY

Email: abo6xp@r.postjobfree.com

Address:

City: KNOXVILLE

State: TN

Zip: 37923

Country: USA

Phone: 865-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dynamic, experienced and accomplished Manager with a passion for details and high-quality customer service and satisfaction. Previously managed more than 100 employees and excellent at juggling multiple tasks and working under pressure. Notable success in team building/employee development, exceeding sales/controllable targets and turning around under-performing units to create highly profitable ones. Currently seeking a management role with advancement potential.

Educational Background:

High School Dipolma from University of Tennessee, Knoxville TN 1/2001 to 5/1991 (Business)

Job History / Details:

Executive Summary

Dynamic, experienced and accomplished Manager with a passion for details and high-quality customer service and satisfaction. Previously managed more than 100 employees and excellent at juggling multiple tasks and working under pressure. Notable success in team building/employee development, exceeding sales/controllable targets and turning around under-performing units to create highly profitable ones. Currently seeking a management role with advancement potential.

Core Qualifications

Quick learner

Strong work ethic

Conflict resolution

Adherence to high customer service standards

Compelling leadership and communication skills

Consistently meet goals

Proven sales record

Proven cost-control expert

Creates high-performing service/sales teams

Expertise in training and development

Professional Experience

March 2007 to February 2009

PIER1 IMPORTS Knoxville, TN

First Assistant Manager

Transitioned into different industry with much success.

Fast- track Store Manager in training

Already asked to help out a troubled location where I've transferred to help out the district

Have proven that my management experience can translate in other industries with tremendous success.

Have been identified as an excellent leader, trainer and applauded for picking up a new system so quickly and effectively

I have even been interim Store Manager while my Store Manager was on vacation and also when attending out-of-town regional meetings.

September 2005 to October 2006

ZAXBY'S INC. Knoxville, TN

General Manager

Manager/Regional Certified Training Manager

Trained by my District Manager and Regional Manager for position of District Manager

Responsible for the entire operations of a single-unit restaurant.

Opened new restaurant: Powell location- Emory Road #1 Guest Service Ranking in entire company within first year

Created/developed first Regional Certified Training Unit in company

Built restaurant and team up to an outstanding level in order to train new Franchisees.

Not only helped roll out new training programs but also created new best practices that were being implemented into all company restaurants.

Our restaurant was also a test/trial unit for any new projects(technology, systems and/or marketing).

January 2004 to September 2005

ITALIAN MARKEY & GRILL Knoxville, TN

Assistant Manager

Responsible for supporting my General Manager in the overall operations of the unit.

Learned new challenge of operating #1 high-end brunch buffet in Knoxville.

January 2002 to January 2004

KINGSTON ALLEY & ALE HOUSE Knoxville, TN

Assistant/General Manager

Responsible for the entire operations of a single-unit restaurant.

Dropped bar costs by 6 percentage in less than 2 months.

Increased food and bar sales (20 percentage ) and cut labor costs (6 percentage ).

January 2001 to January 2002

PANERA BREAD COMPANY Knoxville, TN

General Manager/Assistant Manager

Responsible for the entire operations of a single-unit restaurant.

As below).

Polished up 'troubled' unit: Cumberland Avenue.

Increased sales (37 percentage ) and cut labor/supplies costs (9 percentage ).

January 1996 to January 2001

RUBY TUESDAY INC. Maryville, TN

1999 to 2001

Graphic Design Manager/Career Pathway Coordinator

Project management of graphics design workload.

Trained in Adobe Suite software, HTML, FrontPage 2000, web design, and print publication processes.

Also responsible for Company Training Material design and revisions.

Helped educate, input, and process training paths for both hourly and salaried employees for the company.

January 1997 to January 1999

Knoxville, TN

General Manager

Responsible for the entire operations of a single-unit restaurant.

Responsibilities include P&L, Inventory, Food Orders, Weekly/Monthly/Quarterly/Annually financial tracking and reporting, training of both hourly and salaried Team Members.

Unit was taken over as a troubled unit and turned into #1 in the district.

Signed off to accept a Managing Partner contract but instead promoted to Corporate Offices.

1996 to 1997

Assistant General Manager

Responsible for supporting my General Manager in the overall operations of the unit.

Moved to two units as a Trouble-shooter to help morale, staffing and financial results.

January 1995 to January 1996

EDDIE'S HEART & SOUL CAFE' Pigeon Forge, TN

General Manager/Casting Director

Opened new concept as Casting Director and then promoted to General Manager.

Created and taught training materials for Team.

Responsible for the entire operations of a single-unit restaurant.

January 1994 to January 1995

DOLLYWOOD Pigeon Forge, TN

Training Coordinator

Responsible for training all employees (approx. 2500 people)

the introduction/roll-out of the "Teamwork Concept" for the entire Theme Park.

Education

1991 University of Tennessee Knoxville, TN

Business Management/Administration

Dale Carnegie Scholarship Winner Knoxville, TN

Effective leadership skills and public speaking training.

Contact this candidate