Manager Management

Location:

Tampa, FL

Posted:

October 11, 2012

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Gary K. Slinger

Address: Tampa, Florida

Telephone: 727-***-****

Email: ****.*******@*****.***

SENIOR TECHNOLOGY AND PROJECT MANAGER

Accomplished technology professional with eighteen years experience in IT Operations,

Process Implementation and Project Management. Effective communicator with excellent

leadership abilities and creative problem solving skills in both strategic and tactical

areas.

multi-national, multi-billion dollar corporations;

small and mid-sized corporations in rapid growth (including launch to public status);

all systems/infrastructure lifecycle phases;

multiple technology domains (mainframe, midrange, desktop; Microsoft operating systems &

UNIX)

PROFESSIONAL EXPERIENCE

Mainline Information Systems, Tampa, Florida, July 2008PresentPractice Manager, System x Services

With the Delivery Manager, responsible for the overall success of the practice. The

Practice Manager owns all opportunities from opportunity identification through to the

completion of the sell, as evidenced by a executed Statement of Work.

Duties include:

Working with Account Exec s in opportunity identification; managing and responding to all

service requests for the Practice; accurately scoping each project and preparing the

Statement of Work, articulating the correct expectations and limitations; pricing

opportunities and projects clearly, competitively and profitably; working with other

Practice Managers on cross-practice/brand opportunities; identifying new offerings and

other ways to package current skills to increase sales and productivity; managing and

developing the Practice s Partner relationships.

CompServ Inc, Clearwater, Florida, October 2007July 2008Director of Pre-Sales/Professional Services

Founded in 1998, CompServ has steadily built its reputation from the core principles that

made up the foundation of the company. Our focus and dedication to providing best-of-breed

products and superior service and support for our customers has made us the largest

locally based Systems Integrator in the Tampa Bay area.

Presales is the glue between Sales and Delivery, ensuring that the right solution is

delivered, taking care of the customer . Effective July 2008, CompServ was acquired by

Mainline Information Systems.

iDatix Corporation, Clearwater, Florida, May 2007October 2007Professional Services Consultant

Perform client needs analysis for electronic content management ( Paperless Office ) and

develop appropriate solutions for business process automation, including process

improvement recommendations where appropriate. Start to finish responsibilities including

analysis, development, documentation, delivery, training and review of bespoke business

solutions.

CP SHIPS, Tampa, Florida, 1999-March 2007

($4 Billion multi-national container shipping company)

General Manager, Windows Systems, Tampa, Florida (2003-2007)

Manage staff of twenty-three in nine countries, supporting 550 servers, and responsible

for all hardware, operating systems and applications on all Windows-based servers in the

organization, with special responsibility for enterprise email and connected systems. Sit

on Change Advisory Board, responsible for all technical changes within the IT

organization, and act as Infrastructure Lead in Architecture Council and Systems Design

meetings.

Created a global server operations team, utilizing best practices and taking full

advantage of multiple time-zones to provide continuous support to our customer base, with

average uptimes of 99.999% on all production servers;

Reduced TCO by consolidating servers from in excess of 750 to under 500 in 24 months;

Further reduced TCO through deployment of EMC Symmetrix and HP MSA-1000 storage (SAN)

solutions;

Managed the complete migration of all messaging assets to Exchange 2003, leading to

reduced operating costs, increased stability and uptime of systems, and increased customer

satisfaction with, and confidence in, IT Operations;

Developed, deployed and regularly tested Disaster Recovery and Business Continuity Plans

for all critical business systems in my purview, with particular attention to Microsoft

Exchange Server;

Passed multiple externally conducted security audits with no High or Critical audit

findings; participated in security process and design meetings to ensure consistency of

approach and delivery of same;

Reduced development costs through the deployment of a 16-way Microsoft Virtual Server

environment, additionally reducing to near-immediate our time-to-deploy to make

development server environments available;

Mentored two staff members to a level where they could be promoted to management, and

several junior members to senior;

Managed projects including the integration of Active Directory with SAP/HR, deployment of

a custom Helpdesk systems management interface, and other in-house business efficiency

projects, delivering results on time and within budget.

Global Manager, Messaging Services, Tampa, Florida & Crawley, United Kingdom (2002-2003)

Created and managed a single, internal Messaging group, combining staff, systems and

procedures from six previous operating units.

Designed (in conjunction with senior staff) global Exchange 2003 architecture, including

content management through MAILsweeper and anti-virus through Trend ScanMail, and deployed

same throughout 5500 user enterprise;

Successfully integrated two acquired companies into new Messaging and Systems

Infrastructure on time and under budget, with no outages to the affected users or systems;

Created, reviewed and published security and acceptable use policies for email usage

throughout the CP Ships organization.

Manager, Operations Design & Development, Tampa, Florida (2001-2002)

Managed a special-purpose, short-term team to evaluate, procure and deploy specific

infrastructure products into the IT Infrastructure.

Procured and implemented HP Openview for Network Systems operation, in conjunction with

NetIQ AppManager;

Managed through to completion the procurement, design, deployment and documentation of

LANDesk for desktop inventory and remote control, successfully negotiating acceptance of

this with three helpdesk managers and their senior staff;

Reviewed, procured, trained in, architected, deployed and project managed Remedy ARS for

Helpdesk, Change Management and Asset Management, including the modification, where

appropriate, of operational processes to match to ITIL best practices; this project was

delivered ahead of schedule and fully on budget;

Managed, documented and communicated the integration of ITIL best practices throughout

the Operations groups.

Infrastructure & Operations Specialist, Santa Ana, California (2000-2001)

Part of a hand-picked team selected from all CP Ships units worldwide and assigned to

creating the next generation of internal infrastructure and applications for the

company. This group established the architectural and operations guidelines for all of IT.

Selected and developed ITIL processes for Helpdesk (Incident and Problem Management),

Change Management and Asset Management;

Documented numerous existing business and technical processes to allow evaluation and

modification as necessary, with this documentation serving as the basis for best practice

guides and instructions later published;

Continued to act as third-line and final escalation support contact for MS Exchange

issues from previous position.

Sr. Systems Support (3rd Line), Canada Maritime Subsidiary, Horley, United Kingdom

(

1999-

2000)

Provide day-to-day, 24x7 operational support for MS Exchange, anti-virus, firewall and

other systems within the specific operational unit, and liaise with peers at sister

companies around the world.

Deployed Trend ScanMail to Canadian and European systems, consolidated Exchange servers

and developed and deployed high-availability solutions for same, increasing system

performance and stability, and allowing the reliable use of email as a transport mechanism

for EDI for the first time within this company;

Acted as senior support specialist within the group, deputizing for the team manager as

appropriate, and mentoring junior staff throughout their time with the group.

BOND INTERNATIONAL SOFTWARE, Southern England

( 54 million British company, acting as a VAR and application developer within the

recruitment industry

)

Pre/Post-Sales Engineer (1997-1999)

Work with sales staff before and during the sales process, and with technical support and

helpdesk staff after a sale, to facilitate a smooth and satisfactory experience for the

client.

Documented numerous technical processes and solutions a Knowledge-Base to ensure rapid

support to the client base;

Attended several pre-sales meetings with clients and sales staff, ensuring that a fully

deliverable solution was sold, along with any appropriate additional items and services,

as appropriate to each individual sale; no hidden extras after the sale led to a very

satisfied client base;

Assisted with taking the company from private status to public, providing systems support

and security throughout the process.

Saur International, Southern England, Sr. Systems Support Analyst (1996-1997

)

Inter-County Contracts Ltd, Southern England, ContractAnalyst/Programmer (1996

)

Link-Up Properties Nationwide, Southern England, Operations Manager (1994-1996

)

Thomas Cook PLC, Southern England, Technical Support Analyst (1992-1994

)

PROFESSIONAL DEVELOPMENT

ITIL Certified from Pink Elephant (ITIL IT Service Management Essentials); Remedy Inc.

trained and certified in Helpdesk, Change Management, ARS Development & Administration,

Applications Design & Development, Asset Management; Microsoft Exchange 2003 Deployment

and Administration Training; Seven-time attendee at week-long Microsoft training

conferences; MAILsweeper Administrator trained; assorted one-day Microsoft training and

briefing sessions in all current Server and Office applications; AMA training in

Communications; Mercuri International training in Customer Service (I, II, III),

Presentation Skills, Leadership (I, II), Internal Customer Service, and Leadership.

Separately trained in Emergency Management and Disaster Operations, and currently training

as a First Responder.

TECHNICAL ADDENDUM

Consulting Skills

Business Requirements Review, Project Management, Enterprise Management Design and

Implementation, Performance Analysis, Technical Trouble-shooting. ITIL (Information

Technology Infrastructure Library) trained. Sarbanes-Oxley compliance and audit. Attended

several courses (AMA, Mercuri International) on Communications and Presentation Skills.

Budget preparation, consolidation and reconciliation. Recruitment and Interview processing

and facilitation. Event organization. Contract review.

Enterprise Management Disciplines

Enterprise Security, Messaging (MS Exchange 4.0-2003), Identity Management, DMZ s,

Enterprise Patching Strategies and Methodologies, Event Management, Performance/Capacity

Management, Network Management, Change Management, Help Desk, Asset Management, Software

Distribution, Applications Management, Database Management, Anti-Virus Protection; Anti

Spam Methodologies.

Operating Systems

Windows NT/2000/2003. Some OS/400, SCO Xenix, Sun Solaris.

Enterprise Applications

Active Directory, Exchange Server 5.5-2000-2003, ISA 2004 Standard & Enterprise Editions,

Rights Management Services, Virtual Server & VirtualPC, Live Communications Server 2005,

LiveMeeting, WebEx, WebSense, MAILsweeper, NetIQ, LANDesk, Remedy, Veritas BackupExec and

NetBackup. Sharepoint Portal Server and Sharepoint Services. Microsoft Project Web Server.

Networking Technologies

Familiarity with Cisco products, technologies and methodologies.

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