Customer Service Manager

Gabrielle Ferguson

Email: ********@***************.***

Address:

City: Westfield

State: NY

Zip: 14787

Country: USA

Phone: 716-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Objectives To obtain a position where I can maximize my management and customer service skills and contribute to company growth.

Educational Background:

High School Dipolma from Westfield Academy and Central School, Westfield NY 1/2001 to 6/2002 (General)

Job History / Details:

Summary

Objectives

To obtain a position where I can maximize my management and customer service skills and contribute to company growth.

Highlights

Strong verbal and personal communication skills.

Decision making, critical thinking, organizing and planning.

Tolerant and flexible to different situations.

Self motivated, initiative, high level of energy.

Accuracy and Attention to details.

Strong knowledge of Microsoft Office programs (Word, Excel, PowerPoint).

Strong typist (WPM: 50).

Adaptability and ability to work under pressure.

Organizational skills.

Experience

February 2007 to March 2012

Turkey Hill Minit Market Reading, PA

Store Manager

Completed store operational requirements by scheduling, assigning employees and enforcing policies; while following up on work results.

Merchandised products to maximize selling potential.

Maintained store staff by recruiting, selecting, orienting and training employees.

Protected customers and employees by providing a safe and clean store environment.

Responded promptly to customer inquiries, handled and resolved customer complaints.

Achieved financial objectives by following an annual budget, controlling shrink, analyzing variances and initiating corrective actions.

Increased sales consistently by completing store orders and effectively managing inventory levels.

January 2003 to November 2006

Denny's Reading, PA

Server

Provided the customers with pleasant dining experience with quality service.

Ensured the cleanliness of dining area and food items before serving.

Maintained the serving standards for the guests and followed all regulations while performing the duties.

Held responsibility of handling/serving all the food items as per the policies of the state.

Worked in coordination with other departments to ensure that customers get quality service and satisfaction

Assisted the departments to carry out their work in preparing meals

Conducted final check on the quality standards maintained in the food items before being served to the customers

Education

June 2002 Westfield Academy and Central School Westfield, New York

Regents Diploma General

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