Customer Service Representative
Resume:
Lucas Holzhauer
*********.*@***********.***.***
CURRENT ADDRESS
Columbus, OH 43201
PERMANENT ADDRESS
836Hampton Ave
Toledo, OH 43609
OBJECTIVE
S I am seeking a full-time position in the Information Systems field for the Fall of
2012. I am inclined to expand my scope of knowledge and experience within the field to
increase my versatility in the workplace
EDUCATION
THE OHIO STATE UNIVERSITY-Max M. Fisher College of Business
Columbus, OH June 2012
Bachelor of Science in Business Administration
S GPA: 3.048
Specialization: Information Systems
COMPUTER AND TECHNICAL SKILLS
S Programming languages: Java, Visual Basic, Cobol, SQL
S Applications and database systems: MySQL, Eclipse
S Operating Systems: Windows, UNIX
RELEVANT PROJECTS
S Worked with a partner to create a simple information management system and database to
support the inventory and sales operations of an online book store that had more than 200
titles using MySQL
S Currently working in a group of seven on a Web Consolidation Project for a major
natural gas retailer as the Information ArchitectWORK EXPERIENCE
The Ohio State University: Service2Facilities,
Customer Service Representative,
Columbus, OH
Winter 2010- Present
S Handle and resolve customer complaints
S Process hundreds of work order forms and applications per week
S Identify and escalate priority issues
S Provide customers with product and service information
The Ohio State University: Facilities Operations and Development,
Columbus, OH
March 2011- July 2011
Data Entry/ Database Management,
S Updated and maintained the database that runs the work request system for the
maintenance dept.
S Worked directly with the System Administrator to help resolve issues
S Provided IT support for the work request software to roughly 75 people
Toledo Zoological Society,
Toledo, OH
Catering Department,
Summer 2008- Fall 2009
S Provided quality customer service and gained multi-tasking skills while working in a
fast-paced environment as a member of the serving staff and the set crew
AWARDS, HONORS, ACTIVITIES, COMMUNITY SERVICE
S Stadium Scholarship Program- Alumni
S Urban Gaming Club- Member
S 2012 Taxslayer.com Gator Bowl Student Life Tour- Student Leader Tour Aide
S 2012 Bowl Community Service Project- Volunteer
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