Manager Project

Deb Carlson

Email: abo6pm@r.postjobfree.com

Address: **** ****** *

City: Council Bluffs

State: IA

Zip: 51501

Country: USA

Phone: 712-***-****

Skill Level: Experienced

Salary Range: 80

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Debora W. Carlson

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Debora W. Carlson

3225 Avenue E, Council Bluffs, IA, 51501

Cell: 712-***-**** abo6pm@r.postjobfree.com

Senior Proposal Manager / Writer

A multi-million dollar contract-winning Senior Proposal Manager / Writer with 7+ years experience managing, writing, editing, and producing commercial and government proposals to achieve corporate objectives, and 20+ years experience as a document production manager / technical writer. Ability to manage multiple projects while delivering on time and on budget. A results-driven, multi-tasker and dynamic team player with extensive hands-on experience managing projects from conception to completion across multiple departments and stakeholders. Well-developed written and verbal communication skills, combined with exceptional collaborative and interpersonal skills. A passionate and inventive creator of win strategies and themes, and a producer of quality results in deadline-driven environments. Experienced in quickly learning about and writing for a variety of industries, including energy, petroleum, direct marketing, e-commerce, software development, forms management, finance, and insurance. Proficient in Microsoft and Adobe products, including Word, Excel, PowerPoint, Publisher, Visio, SharePoint, Acrobat, RoboHelp, and Captivate. Proficient in Qvidian proposal automation and Salesforce.com.

Key Accomplishments

a Wrote, designed and provided strategic input on proposals that won business from major global corporations, government agencies, and nonprofit organizations, including Google, Hewlett Packard, US Postal Service, US Census Bureau, ConocoPhillips, ExxonMobil, American Express, Home Depot, Boston Apparel Group, Genesco Journeys, Gannett Company, The New York Times, The US Holocaust Museum, National Wildlife Federation, TechnoServe, and Sony Online Entertainment.

a Built and implemented from the ground up an enterprise-wide team and proposal process based on best practices for two companies: a leading marketing services provider with 2010 revenues of half a billion dollars and a leading supplier of real-time business information for the energy and petroleum industry with 2009 revenues of $180 million.

a Served as lead writer on over 120 proposals in 2011 that helped close deals worth over $10 million.

a Managed a successful proposal process that helped achieve a proposal win rate of 93%, generating over $1 million in annual subscription revenue and over $5 million in one-time fees in 2009.

a Served as proposal manager and lead writer on a successful $45 million proposal response that included over 50 documents and involved key personnel from eight business units in the US, Canada, and Spain.

a Led the search, selection, implementation and corporate-wide roll out of a Qvidian proposal automation system for improved content management and increased productivity.

a Earned Foundation level certification from the Association of Proposal Management Professionals (APMP) in 2012; currently working on Professional level certification.

Professional Experience

Senior Proposal Writer

Infogroup, Omaha, NE 2010-Present

A leading Marketing Services Provider / Email Services Provider serving 85% of Fortune 100 companies, 400+ nonprofit organizations, the top 5 Internet search engines and 90% of North American GPS systems.

a Collaborated with capture managers, sales directors, and subject matter experts to develop and implement win strategies and win themes on over 120 proposals that earned business worth over $10 million.

a Developed and implemented proposal processes and standards based on best practices from APMP.

a Wrote, organized, updated and maintained proposal content, including boilerplate, resumes, product descriptions, benefits, graphics, value propositions, and more.

a Mentored, supported and trained proposal coordinators, subject matter experts, and sales personnel throughout the organization on best practices in proposal development.

a Collaborated with the graphics team to develop a database of proposal graphics to visually tell our companyas story and value proposition.

a Documented proposal standards and created a corporate style guide to ensure consistency while facilitating the editorial process.

a Expertly converted features to benefits and win strategies to win themes based on a prospectas pain points and objectives.

a Led the search, selection, implementation, and corporate-wide user acceptance for adoption of a Qvidian proposal automation system.

a Created, organized, updated and maintained a corporate-wide proposal content repository, including boilerplate, resumes, product descriptions, graphics, case studies, white papers, and templates.

Proposal & Technical Documentation Manager / Senior Writer

Telvent DTN, Omaha, NE 2005-2010

A leading supplier of real-time business information for the energy and petroleum industry with 2009 revenues of $180 million.

a Built, implemented, and managed a successful proposal process that helped increase win rates to 93% and generated over $1 million in annual subscription revenue and over $500,000 in one-time fees in 2009.

a Served as lead writer and project manager on a $45 million proposal response that included over 50 documents and involved key personnel from 8 business units in the US, Canada, and Spain.

a Planned, coordinated and served as lead writer / editor on proposal projects that helped close million dollar contracts with Fortune 100 clients in the petroleum and energy industry.

a Wrote and produced technical documentation and training materials (written, online and video) for five major products.

Freelance Technical / Business Writer & Consultant

Council Bluffs, IA, 2002-2005

a Wrote proposals for million dollar projects for Election Systems and Software, Omaha, NE, the largest US provider of election systems and support.

a Wrote documentation to support corporate-wide conversion to third-party software for Omnium WorldWide, Omaha, NE, an accounts receivable management company with Fortune 500 clients.

a Wrote documentation to support corporate-wide conversion to SAP for ConAgra Food Services, Omaha, NE, a leading food company with over $550 million in dividends to stockholders in 2004.

a Wrote web content for Advanced Computer Engineering Services, San Diego, CA, a software developer with clients in the sports and entertainment industry, including Fox Sports and the Academy Awards.

Technical Writer a e-Business Development

eOne Group, Omaha, NE 2001-2002

A software developer and IBM / Linux partner in the $600 billion e-business market.

a Wrote and managed technical documentation to support clients such as, Tommy Hilfiger, Omaha Steaks, and BIC Graphics.

a Wrote a web page designeras guide that helped clients implement e-commerce software and increase their e-business revenues by over 400%.

a Wrote SDLC documentation, requirements, white papers, specifications, proposals, case studies, brochures, corporate profiles, proposals, and web content.

a Worked with systems analysts, programmers, testers, and business analysts to create accurate, technical documentation and marketing materials.

Technical Documentation Writer a Infrastructure Re-Engineering

CSG Systems, Inc., Omaha, NE 1998-2001

A software and services provider to clients in the cable, communications and direct broadcast satellite industries.

a Provided technical documentation support to an international provider of telecommunication services with revenues of $476 million.

a Facilitated a million-dollar corporate-wide interface re-engineering project by documenting design meetings, plans, and integration procedures.

a Wrote and produced design documentation, user manuals, internal system guides, and Visio flow charts.

a Created and produced an administrative useras manual to support infrastructure changes.

Technical Documentation Specialist a Online Forms Management

Data Documents, Omaha, NE 1996-1998

A forms management company acquired by Corporate Express, which was later acquired by Staples in 2008.

a Created user documentation, online help, and technical training materials for an international provider of office supplies, business forms, and forms management systems.

a Streamlined the Preferred Buyout process and implemented ordering controls by designing an online database search tool to provide access to 2,000-plus vendor records. In three months, completely rewrote and reformatted a 300-page user's manual for an online forms ordering system to make it more user-friendly and accurate. Also wrote online help.

a Co-developed and participated in multi-media sales presentations.

Educational Experience & Associations

DRAKE UNIVERSITY, Des Moines, IA

Bachelor of Arts degree in English

Graduated Magna Cum Laude in 1980

Association of Proposal Management Professionals (APMP)

Member since 2005

Earned Foundation Level certification in 2012

Society for Technical Communication (STC)

Member for 10+ years

Helped revive local Heartland chapter in 2010

Served as Secretary for local Heartland chapter 2010-2011

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