Manager Management

SUSAN SHINN

*** ***** ******, **** ****

St. Louis, MO 63101

Cell Phone: 314-***-**** Email: abo6pj@r.postjobfree.com

LEARNING AND DEVELOPMENT PROFESSIONAL

Experienced and energetic learning and development professional with expertise in sourcing,

creating, deploying, facilitating and evaluating programs and courses. Demonstrated success

deploying leadership and early career programs as well as success using blended solutions.

Excellent ability to build and sustain working relationships with HR, business leaders,

colleagues and vendors.

Programs Deployed

Project Management, Change Management, Supervision, Leading Your Team,

Performance Reviews, High Performing Teams, Monitoring your Team, Employee Engagement,

Understanding your Leadership Style, Problem Solving,

Creating Engaging Web Meetings, Leading Virtual Teams, 5S, Basic Food Science

Deployment Applications or Systems Experience

Web Training: Adobe Connect Training Center, WebEx Training Center

Learning Management Systems: LearnShare, SumTotal, Plateau

Program Creation: Captivate, Articulate, PowerPoint

PROFESSIONAL EXPERIENCE

Kerry Inc., Beloit, WI Oct 2005 - April 2012

Director, Learning and Performance Management

Lead for learning, performance management and succession planning within the Americas

region. Managed systems, processes and programs needed to support pipeline capability and

required growth. Success led to deploying programs systems globally.

Received 2010 Brandon Hall Excellence in Learning Award for Best Integration of

Learning and Talent Management for the Kerry Sales Training and Development

Program. Positive ROI for programs such as leadership essentials, onboarding,

behavioral interviewing, technology training and 5S training.

Affiliated Computer Services (ACS), Schaumburg, IL Feb 2003 Oct 2005

Training Outsourcing and Solution Implementation Lead (2004-2005)

Solution Architect and SME for potential clients interested in training outsourcing solutions. Part

of pursuit team for three new client wins between Feb. 2003 and June 2004. Project lead to

implement training solution for European client and supporting HR initiatives in communication,

performance goal setting, identification of critical talent and retention strategies.

Communication and presentations provided to all levels of management and to multi-cultural

employee/leadership population.

Hired European team members to provide training solutions to General Motors Europe.

Lead LMS implementation for eight countries, customizing the LMS solution to meet

legal and country requirements.

Training Outsourcing and Service Delivery Manager (2003-2004)

Responsible for providing learning services from ACS to Motorola as a client. Increased self-

service capabilities for designing and delivering e-learning programs and vendor management

strategies for cost reductions.

Motorola, Inc., Schaumburg, IL 1994 - 2003

Director, Learning Organization (2001-2003)

Member of the learning organization providing design and development of corporate training

vision and strategy for instructor lead and e-learning courses for 100,000 Motorola employees.

Personally directed learning management system strategy, electronic document warehousing

management and fulfillment, e-vendor integration, competency mapping management, and

evaluations.

Part of performance management team to roll out new system to align corporate

initiatives with learning and development activities. Leveraged operational expertise and

project management experience to lead team through five company downsizings over a

2-year period, reducing direct reports from 30 employees to 7.

Global Materials and Facility Operations Support Manager (2000-2001)

Managed a cross functional team of 16 employees charged with the design, development,

logistics and delivery of learning and development materials. Recognized as a Next Generation

Leader for contributions and achievements during this period.

Global Materials Manager (1998-2000)

Traveled worldwide to evaluate, assess and implement changes for corporate training

processes and customized global training material management strategies.

Awarded for Outstanding Achievements in pursuing and attaining strategic corporate

business objectives.

Publisher and Manager, Motorola University Publishing (1996-1998)

Created business infrastructure for manuscript development, publishing and marketing.

Cultivated strategic business alliances and identified business partnerships with publishers,

designer s editors and printers to accelerate distribution processes. Published books on

flexible work options, Six Sigma and ethics. Worked with Motorola authors and appropriate

vendors.

Associate Publisher, Motorola University Press (1994-1996)

Developed proactive working relationship with authors of Motorola University Press publications,

including the Chairman Emeritus and the President of Motorola.

EDUCATION

University of Phoenix, Phoenix, Arizona

Master Business Administration - Global Management, 2002

Northern Illinois University, DeKalb, Illinois

Master of Science - Business Education

Illinois State University, Normal, Illinois

Bachelor of Science Marketing

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