Manager Customer Service

Ami Bubica

Email: *********@********.***

Address: * ***** ****

City: Joliet

State: IL

Zip: 60433

Country: USA

Phone: 815-***-****

Skill Level: Management

Salary Range: 36

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Ami K Jones-Bubica

8 Louis Road

Joliet, Il, 60433

Phone: 815-***-****

E-Mail:*********@********.***

Qualifications

* Obtained Illinois Insurance Agent (Producer License)- Passed Illinois Life and Accident and Health state exam

* Diploma in small business management.

* A+ Certified Computer Technician Under 2001 guidelines. I enjoy computer trouble shooting. Experienced in Microsoft Windows 95/98/2000, windows me, windows XP. Medical Computer systems experience includes Tiger, Mysis, Most, Meditech HIS system, Advanced MD, and Verysis.

* Attended numerous billing and coding seminars, and do yearly HIPPA training.

Education

o 2012-to Current Penn Foster-Electronic Medical Records Certificate on completeion.

o 2011- A.D. Banker and Company-Certificate of Completion in Life/Health Certification for admission to Illinois Insurance Exam.

o 2008-to Current- Ashworth College-working on undergraduate`s degree in Health Care Management with a minor in Psychology

o 2001- Professional Career Development Institute, Small Business Management Course, Diploma attained

o 1992- 1996 Joliet Junior College, various classes

o 1989-1992 High School Diploma, Joliet Central High School

Experience

May 2004-Feb 2008 Office Manager/ Billing Manager -Pro-Motion Physical Therapy. Supervise seven employees. Oversee office operations and schedules, payroll and human resource functions. Responsible for setting up the office with software and supplies. Accounting role included invoice processing. Respond to all patients` calls and questions regarding Bills. Perform insurance billing, payment posting, electronic claims submission, and work error reports to insure accurate billing.

June 2006-May 07 (Roll Change) Billing Coordinator for Community Orthopedics Responsible for system function oversight, patient accounting closure, electronic claim submission and being a problem solver for the employees. Meeting with the doctors and office staff at both locations to ensure good communication. Responsibilities include Insurance Coder/Biller.

Aug 2002-May 2007 Insurance Coder/Biller-Community Orthopedics/Joliet Oncology Hematology Associates Customer service to assist patients with their questions. Coding hospital and office charges for 5 doctors, posting receipts, A/R, collections, and performing the electronic billing. Working the error report to re-file corrected claims.

Nov 2001- Aug 2002 Medical Receptionist, Manager- Dr. Rotinicki and Dr Hamad Insurance billing, payment posting, medical record filing, answering phones, place patient test orders, registering patients, scheduling appointments.

Additional work history and references available on request.

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