Customer Service Rep
Resume:
Lucy's InformationLocation: Pennsauken, NJTitle: Customer Service RepExperience: 0-1 yearsWilling to Relocate: NoWilling to Travel: No TravelCareer Level: StudentWork Status: U.S. CitizenMember Since: 2010-06-09 Helpful Links
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2228 39th Street
abo6j4@r.postjobfree.com
SUMMARY
A bilingual professional with over 19 years experience in combined customer service, call center-operations and manufacturing.
Diligent Self Motivator Personable
Detail-Oriented Reliable Strong Communication Skills
PROFESSIONAL EXPERIENCE
AMERICA'S BEST CONTACTS & EYEGLASSES PENNSAUKEN, NJ 2002 - Present
Optical company which sells high quality contact lenses, eyeglasses, eye exams, and eyewear needs at an exceptional value at over 100 retail stores nationally.
Call Center Representative 2005 - Present
Provide excellent customer service while processing direct mail contact lens orders via the Call Center and the Internet.
Satisfy customer needs by providing information about products and services offered on e-commerce site to improve customer retention.
Schedule appointments for customers.
Research competitor's pricing to ensure company is providing exceptional value to customers.
Provide information about bestcontacts.com and militarycontacts.net and its process to all customers.
Data Entry and verification of prescription via email, phone or fax.
Documentation of patient information regarding changes in order status and billing for contact lens orders.
Follow-up on all customers' inquiries.
Verify, validate prescription based on state laws and regulation and company policies.
Generate and review department reports for accuracy.
Process and distribute reports in timely fashion on daily basis to upper management.
Research and review emails.
Compose email reply as needed.
Responsible for ensuring safe and timely opening and/ or closing of office on a daily basis.
Assist agents with inquiries whenever management is not available.
Perform duties assigned by management.
Customer Service Representative 2002 - 2005
Responsible for corresponding to customer issues and inquiries verbally and in writing, providing excellent service and professionally resolving sensitive issues in a timely manner.
Assisted 14 Division Managers in resolutions and satisfaction of customer complaints for over 100 stores nationally.
Maintained database for inbound and outbound customer service calls.
Generated and processed refunds for customers.
CURTIS YOUNG CORPORATION / TURBON INTL. CINNAMINSON, NJ 1987 - 2002
The Turbon Group has a worldwide presence including eight manufacturing plants on three continents enabling the production of more than 2,000 different ribbon cartridges, spool systems, toners, ink jet and thermal transfer products.
Quality Coordinator 1998 - 2002
Responsible for the overall supervision, coaching and monitoring of a team of 3 Quality Inspectors.
Developed and implemented new and innovative approaches to problem solving and inspection techniques.
Responsible for implementing continuous Quality Assurance inspections on leaders and co-workers for incoming, work-in-process and finished goods to ensure premium quality of products.
Identified and resolved manufacturing issues with imported and exported products.
Quality Inspector 1993 - 1998
Trained and disciplined over 100 union production employees ensuring top productivity and quality.
Performed Life Tests, PCS readings, Torque / Exit Tension tests on varied cartridge products.
Identified manufacturing issues and assisted production team members on resolutions.
Interpreted specs for cartridges.
Final inspected and signed off on skids of varied products.
Union Line Employee 1987 - 1993
Operated Ribbon Welder machine with a 50% higher efficiency than other operators.
Assembled ribbon cartridges.
Generated computer labels and picked orders for customers.
LANGUAGES
Fluent Spanish
EDUCATION / PROFESSIONAL DEVELOPMENT
University of Phoenix Bachelor in Science/Criminal Justice Present
Gloucester Technical Certificate in Tourism / Hospitality / Travel 1997
Camden County Vocational High School 1990
Microsoft Office System
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