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Limarie Fernandez

*** ******** ******, ******, ** 02460

978-***-**** 978-***-****

abo6j3@r.postjobfree.com

OBJECTIVE

To obtain a career that will challenge my skills that I have developed over the years of experience in the hospitality industry.

SKILLS PROFILE

Able to communicate clearly with guests, customers, supervisor and fellow employees in both English and Spanish.

Computer proficient in Fidelio Property Management System.

Able to work productively with little supervision

Able to work at a fast pace and under pressure.

EMPLOYMENT HISTORY

Director of Housekeeping,

Hyatt Summerfield Suites

Burlington, MA

April-2007 to September 2009

Directly supervised hourly employees in the Housekeeping Department.

Responsibilities included interviewing, hiring, and training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems.

Relayed information concerning the status of rooms to and from the housekeeping office as well as the front desk.

Responsible for opening and closing procedure.

Maintained company standards of cleanliness throughout the rooms section of the hotel.

Performed inspection duties in accordance with company standards for satisfactory performance.

Handled, stored, and labeled all hazardous substance according to state and federal regulations; maintain MSDS sheets

Managed administrative duties, including payroll and operating expenses

Maintained cleanliness and safety of work areas at all times and report all suspicious occurrences and hazardous conditions

Knowledge of inventories, scheduling, and productivity.

Purchased all basic cleaning supplies, linen, and equipment.

Demonstrated positive leadership characteristics which inspire team members to meet and exceed standards, and promote team empowerment.

Maintained a good working relationship with other departments, team members, and guests.

Delegated and follow up on assignments to lobby/house person/housekeeping laundry staff

Assistant Director of Housekeeping,

Radisson Hotel Cambridge

Cambridge, MA

February 2004 – November 2006

Directly supervised hourly employees in the Housekeeping Department.

Responsibilities included assisting with interviewing, hiring, and training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems.

Relayed information concerning the status of rooms to and from the housekeeping office as well as the front desk.

Responsible for opening and closing procedure.

Maintained company standards of cleanliness throughout the rooms section of the hotel.

Performed inspection duties in accordance with company standards for satisfactory performance.

Handled, stored, and labeled all hazardous substance according to state and federal regulations; maintained MSDS sheets

Managed administrative duties, including payroll and operating expenses

Maintained cleanliness and safety of work areas at all times and report all suspicious occurrences and hazardous conditions

Knowledge of inventories, scheduling, and productivity.

Purchased all basic cleaning supplies, linen, and equipment.

Demonstrated positive leadership characteristics which inspire team members to meet and exceed standards, and promote team empowerment.

Maintained a good working relationship with other departments, team members, and guests.

Delegated and followed up on assignments to lobby/house person/housekeeping laundry staff

Assistant Director of Housekeeping

Holiday Inn Tewksbury

Tewksbury, MA

May 2001 - February 2004

Assisted in the training, counseling and evaluation of housekeeping staff

Responsible for opening and closing procedure.

Maintained cleanliness and safety of work areas at all times and report all suspicious occurrences and hazardous conditions

Able to work productively with little supervision

Responded to all guest' needs in a timely and professional manner

Managed administrative duties, including payroll and operating expenses

Knowledge of inventories, scheduling, and productivity.

Purchased all basic cleaning supplies, linen, and equipment.

Demonstrated positive leadership characteristics which inspire team members to meet and exceed standards, and promote team empowerment.

Must maintain a good working relationship with other departments, team members, and guests.

Delegated and followed up on assignments to lobby/house person/housekeeping laundry staff

Rooms Supervisor

Holiday Inn Tewksbury

Tewksbury, MA

March 2000 – May 2001

Performed inspection duties in accordance with company standards for satisfactory performance.

Relayed information concerning the status of rooms to and from the housekeeping office as well as the front desk.

Conducted daily inspection of occupied and vacant guest rooms as assigned.

Promptly report any deficiencies or maintenance needs

Maintained high standards of personal appearance and grooming, which includes wearing proper uniform and nametag when working

Inspected the work of employees

Rooms Attendent January 2000-March 2000

Holiday Inn Tewksbury

Tewksbury, MA

Demonstrated a working knowledge in the safe and correct use of all daily cleaning chemicals and proper operation of equipment as measured by routine inspection and by semi-annual testing by a supervisor.

Demonstrated proper attendance according to company standards.

Immediately reported unsafe incidents or unsafe conditions when they occur to the supervisor.

Demonstrated proper use of PPE (glasses, gloves, belts).

Assisted to patrons in answering questions and directing them to areas of safety during emergencies as directed by management, security, or marine crew members.

Completed OSHA and related safety training.

Responsible for equipment to proper location, in proper working condition, properly emptied of solutions, cleaned and ready for next use.

Used proper equipment usage according to department standards.

Cleaned and maintained assigned guestrooms, and other areas as instructed by supervisory staff. . Customer concerns in the employee's area of responsibility were handled immediately and reported to the supervisor for follow up.

Assured exceptional customer service to all patrons by communicating in a pleasant, friendly and professional manner at all times.

Adhered to all company/departmental polices and procedures.

Was aware and adhered to internal control rules.

Able to push, pull and carry up to 100 pounds.

Able to use and operate vacuum cleaners, floor cleaning equipment, dustpans and brooms

Able to use finger movement and rotation wrist motion when cleaning and wiping surface areas.

References

Available upon request

Contact this candidate