Claims Examiner

Kristina's InformationLocation: Pekin, ILTitle: Claims ExaminerStatus: Working but looking for something new Experience: 3-6 yearsWilling to Relocate: NoWilling to Travel: No TravelCareer Level: Entry LevelWork Status: U.S. CitizenMember Since: 2010-09-06 Helpful Links

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KRISTINA FERGUSON

Fax: 866-***-****

***************@*****.***

Summary Overview:

Result-oriented professional. Focused on a position that will provide a challenging

avenue to significantly contribute to a company's efficiency, organization, growth, and profitability.

Experienced in fast-paced environments. Effectively work in an independent setting as well as a team

member demonstrating strong communication skills. Excel in challenging environments displaying flexibility,

professionalism, and versatility.

Demonstrate diverse expertise in the following:

- Operations Support

- Information Management

- Correspondence Review & Response

- Customer Service

- Report Preparation

- Office Technology & Procedures

- Project Development

- Program Coordination

- Problem Analysis & Resolution

ADVANCED EDUCATION AND OFFICE PROFICIENCY

Illinois State University, Normal, IL ~ 2003

Bachelor Degree

in Politics & Government / Minor Business Administration

College Course Concentration:

International Relations and Middle Eastern Affairs

Computer Applications & Office Practices:

MS Word; Excel; Access; PowerPoint; MS Works;

WordPerfect; Outlook; Lotus; PrintShop; MS Publisher; Adobe; Quattro Pro; Quick Books; Lotus Smart

Suites; Standard Office Procedures; Data

Management

PROFESSIONAL EXPERIENCE

Office Administration:

Detail-oriented multi-tasker'. Able to balance competing priorities and tight deadlines.

Known for quality and timely completion of projects. Excellent organizational, planning, and coordinating skills.

Maintain accurate comprehensive files and reports.

Client Service:

Outstanding interpersonal and customer relations skills. Ability to communicate, assimilate, offer

assistance, and/or handle stressful situations with effective competence. Experienced working with diverse

clients and staff on all professional levels. Energetic, patient, and diplomatic.

IL

June 2009 - Present

Claim Examiner:

Responsible for resolving claims that are reported for HomeOwners, Auto, and Business

Policies. In order to resolve claims phone calls must be made to all parties involved, recorded statements must

be taken, the insurance policy must be reviewed for coverage, estimates and photos must be reviewed for

accuracy; a liability decision must be made based on the information gathered; formal letters must be sent to

indicate decision and/or information needed; checks must be made to close the file.

Marquette Group, Peoria, IL

November 2007 - June 2009

Marketing Representative:

Responsible for setting up, testing, and analyzing ghost lines for clients. Test lines

are phone numbers that seamlessly ring to the permanent phone number of the client. They are used to test the

success of marketing media. The process

requires

that a form is completed by both the client and Marquette

Group to agree on a fee, media, number of ghost lines, type of website for reporting, type of reports required for

analyzing. The tests can last anywhere from 1 month to 6 months.

Customer Service Representative:

Responsible for the daily operations concerning clients Cash Store and

Express Employment Professionals. Daily Operations include keying orders; ensuring correct artwork is being

built; correspondence with Publishers, clients, and across Departments; Monthly reports to ensure proper rates

and data are used.

State Farm Insurance Company, Bloomington, IL

September 2004 - May 2007

Fidelity & Surety Bonds Underwriter:

Responsible for Underwriting Surety and Fidelity Bonds of varying

amounts of both Financial and Compliance guarantees, reviewing Credit Reports on individuals, analyzing

financial statements, and reviewing controls that exist over Associations funds handling to assess the risk to

State Farm. Communicate with Agents on a daily basis on both phone and email. Work with cities, states,

townships, etc. to update bond forms to file.

Support Specialist in Learning & Development:

Responsible for Branding and creating training manuals for

all Insurance Products on Word, Excel, and PowerPoint. Worked with an outside Vendor (VCampus) which

provided all of State Farm's Web-Based Training. Negotiated a new contract for 2006. Communicated with many

departments within State Farm to ensure proper handling of all training material and Web-Based

Training.

References Upon Request

Contact this candidate