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Customer Service Manager

Location:
Copperas Cove, TX
Posted:
October 17, 2012

Contact this candidate

Resume:

Jeffrey Bollom

Email: abo6d3@r.postjobfree.com

Address: *** ******* ****** **.

City: Copperas Cove

State: TX

Zip: 76522

Country: USA

Phone: 361-***-****

Skill Level: Support

Salary Range: 42,000.

Primary Skills/Experience:

Received formal training for Level I and II Certificates in accordance with NAS-410 and SNT-TC-1A in Radiography (RT), Ultrasonics (UT), Eddy Current (ET), Magnetic Particle (PT) and Penetrant Inspection (PT).

Educational Background:

Del Mar College

Corpus Christi, TX US

Major: Nondestructive Testing

Associate Degree - 5 / 2011

GPA: 4.0 out of 4.0

Honors: summa cum laude

Completed formal training in a Nondestructive Testing Technology program, preparing for career in product testing, consulting and inspection careers in engineering and quality assurance areas of industry. NDT graduates use non-invasive inspection methods such as ultrasound, radiography, eddy current, magnetic particle and penetrant inspection techniques to look inside a component or structure to determine if the component is acceptable for use or service. NDT is used as a service as well as being and integral part of manufacturing in many different industries such as aircraft and aerospace, power generation, chemical and petrochemical, bridge and building fabrication/erection, independent testing laboratories, electronics and microelectronics, civilian defense and enlisted military, general manufacturing companies, historical renovation, infrastructure construction and maintenance, automotive, rail, marine and large ship construction. Training in this program is in accordance with NAS-410 and SNT-TC-1A.

Received formal training for Level I and II Certificates in accordance with NAS-410 and SNT-TC-1A in Radiography (RT), Ultrasonics (UT), Eddy Current (ET), Magnetic Particle (PT) and Penetrant Inspection (PT).

Experience with GE digital x-ray unit, GE Phase 3 Series Flaw Detector (eddy current), GE USN 60 Ultra Sonic unit, and magnetic particle and liquid penetrant units.

Member of the Honors Program

Awarded Outstanding Academic Student 2011

Member of the Phi Theta Kappa Honors Society.

Summa Cum Laude

Del Mar Presidents List 2010 & 2011

National Deans List 2010 & 2011

Member of the Honors Program

Graduated Summa Cum Laude

Job History / Details:

Jeffrey Martin Bollom

920 Northern Dancer Dr.

Copperas Cove, TX 76522

Mobile : 361-***-****

Evening Phone: 254-***-****

Email: abo6d3@r.postjobfree.com

WORK EXPERIENCE

Alcoa Inc. Howmet Castings and Services Inc. 10/2011-08/2012

Wichita Falls, TX

NDI X-Ray Operator Level I

Works under general supervision using established written techniques to process castings through the x-ray department and interpret radiographic film for standard quality using gauges or devices to evaluate indications complying with established written procedures. Sort, etch and identify castings according to specific procedures and written instructions, making sure all castings have correct manufacturing documentation and that customer requirements have been met prior to putting the parts in the box for shipment.

Experience with GE Isovolt Titan X-ray unit and Agfa Structurix NDT Si Processor.

PetroChem Inspection Services, Inc. 6/2011-9/2011

Corpus Christi, TX

Radiographer (RT) Assistant

Assist Radiographer in x-raying pipes and components, using Real time x-ray and gamma source x-ray, in a refinery. Set up and calibrate RT equipment. Conduct test using the proper NDT methods and techniques to detect flaws, cracks, corrosion, erosion, etc. Develop film and mark defects appearing on film and assist in analyzing findings. Monitor working area, using survey meters, to protect work area. Adhere to all company policies and procedures paying special attention to health and safety policies. Ability to work in a team environment.

Experience with Sentinel Gamma Ray Projector and Sentinel Openvision LT-NDT real time x-ray unit.

Fesco Ltd. 5/2011 6/2011

Alice, TX

Quality Inspection and Component Stamping

Examine oil field components and pipe. Practicing hardness testing and pressure testing. Collect and logged information of components. Stamp identification information onto components. Input information into inventory computer database. Help maintain integrity and cleanliness of workshop and warehouse. Operate fork lift and overhead crane when needed.

Experience with Equastat Portable Hardness tester and G.E. DM5E Thickness Tester

Del Mar College NDT Training Program 1/2010- 5/2011

A.A.S. Nondestructive Training

Corpus Christi, TX US

Student Work Study

Received formal training for Level I & II NDT certification and possess a thorough knowledge in the following areas of Nondestructive Testing disciplines; Radiographic (RT), Ultrasonic (UT), Eddy Current (ET), Magnetic Particle (MT) and Penetrant Inspection (PT) test methods to examine and accept or reject parts or other items using appropriate procedures. Possess a thorough knowledge of metals and metal processing methods (i.e., casting, rolling, forging, machining, extruding, etc.) as related to flaw formation and detection by the required NDT inspection method. Possess a comprehensive understanding of both primary and secondary metal processing flaws such as porosity, inclusions, laminations, hot tears, laps, seams, cold shuts, welding defects and shrinkage.

Experience with GE digital x-ray unit, GE Phase 3 Series Flaw Detector (eddy current), GE USN 60 Ultra Sonic unit, and magnetic particle and liquid penetrant units.

Lowe's 9/2003 - 10/2009

Kingsville, TX US

Department Manager

Managing and motivating a team to increase sales and ensure efficiency. Managing stock levels and making key decisions about stock control. Analyzing sales figures and forecasting future sales volumes to maximize profits. Analyzing and interpreting trends to facilitate planning. Using information technology to record sales figures, for data analysis and forward planning. Dealing with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organizing training and development. Ensuring standards for quality, customer service and health and safety are met. Responding to customer complaints and comments. Organizing special promotions, displays and events. Touring the sales floor regularly, talking to colleagues and customers and identifying or resolving urgent issues. Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing. Dealing with sales, as and when required.

Trained on the 20/20 CAD system.

Member of the district inventory team.

Member of Lowes Heroes, a community service organization.

Member of the Hurricane Ike cleanup crew.

Eckerd Drug 10/1999 - 9/2003

Corpus Christi, TX US

Executive Assistant Manager

Dealing with sales, as and when required. Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing. Touring the sales floor regularly, talking to colleagues and customers and identifying or resolving urgent issues. Organizing special promotions, displays and events. Responding to customer complaints and comments. Ensuring standards for quality, customer service and health and safety are met. Dealing with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organizing training and development. Using information technology to record sales figures, for data analysis and forward planning, Analyzing and interpreting trends to facilitate planning. Analyzing sales figures and forecasting future sales volumes to maximize profits. Managing stock levels and making key decisions about stock control. Managing and motivating a team to increase sales and ensure efficiency.

Member of the district inventory team.

Floating manager to assist other stores when management staff is shorthanded.

Head of the Children s Miracle Network fund raiser in my store.

Schwann's Sales 7/1998 - 10/1999

Corpus Christi US

Route Sales Manager

Sale and home delivery to customers. Responsible for truck inventory and customer service.

Best Buy 8/1997 - 7/1998

Corpus Christi, Texas

Senior Sales Associate

Help manage department. Customer service. Member of the volunteer stocking crew.

Montgomery Ward 7/1995 - 7/1997

Corpus Christi, Texas US

Department Manager

Manage department. Customer service.

Alamo Lumber 7/1994 - 6/1995

Kingsville, Texas US

Warehouse Manager

Manage warehouse and incoming inventory and outgoing inventory.

EDUCATION

Del Mar College

Corpus Christi, TX US

Major: Nondestructive Testing

Associate Degree - 5 / 2011

GPA: 4.0 out of 4.0

Honors: summa cum laude

Completed formal training in a Nondestructive Testing Technology program, preparing for career in product testing, consulting and inspection careers in engineering and quality assurance areas of industry. NDT graduates use non-invasive inspection methods such as ultrasound, radiography, eddy current, magnetic particle and penetrant inspection techniques to look inside a component or structure to determine if the component is acceptable for use or service. NDT is used as a service as well as being and integral part of manufacturing in many different industries such as aircraft and aerospace, power generation, chemical and petrochemical, bridge and building fabrication/erection, independent testing laboratories, electronics and microelectronics, civilian defense and enlisted military, general manufacturing companies, historical renovation, infrastructure construction and maintenance, automotive, rail, marine and large ship construction. Training in this program is in accordance with NAS-410 and SNT-TC-1A.

Received formal training for Level I and II Certificates in accordance with NAS-410 and SNT-TC-1A in Radiography (RT), Ultrasonics (UT), Eddy Current (ET), Magnetic Particle (PT) and Penetrant Inspection (PT).

Experience with GE digital x-ray unit, GE Phase 3 Series Flaw Detector (eddy current), GE USN 60 Ultra Sonic unit, and magnetic particle and liquid penetrant units.

Member of the Honors Program

Awarded Outstanding Academic Student 2011

Member of the Phi Theta Kappa Honors Society.

Summa Cum Laude

Del Mar Presidents List 2010 & 2011

National Deans List 2010 & 2011

Member of the Honors Program

Graduated Summa Cum Laude

Texas A&M University- Kingsville

Kingsville, TX US

62 hours completed

JOB RELATED TRAINING

Completed formal training in a Nondestructive Testing Technology program, preparing for career in product testing, consulting and inspection careers in engineering and quality assurance areas of industry. NDT graduates use non-invasive inspection methods such as ultrasound, radiography, eddy current, magnetic particle and penetrant inspection techniques to look inside a component or structure to determine if the component is acceptable for use or service. NDT is used as a service as well as being and integral part of manufacturing in many different industries such as aircraft and aerospace, power generation, chemical and petrochemical, bridge and building fabrication/erection, independent testing laboratories, electronics and microelectronics, civilian defense and enlisted military, general manufacturing companies, historical renovation, infrastructure construction and maintenance, automotive, rail, marine and large ship construction. Training in this program is in accordance with NAS-410 and SNT-TC-1A.

Completed management training program at Lowe's and design 20/20 cabinet training. Completed Top gun Management training for Eckerd Drugs. Attended Sales Manager training for Schwann's. Completed training on fork lift, order picker, reach truck and automatic pallet jack. Completed manager training program at Best Buy.

I have been through several management training classes and am certified on a forklift, order picker, reach truck and power pallet jack

AFFILIATIONS

American Society of Non-Destructive Testing- Member

Phi Theta Kappa- Member

Catholic Church Usher

REFERENCES

Kim Saldana

CVS

Store Manager

Phone Number: 361-***-****

Reference Type: Professional

Jeffery Wagner

15th Military intelligence BN (AE)

Chief UAS Operations and Training Team

Phone Number: 254-***-****

Reference Type: Personal

Flint Maxcy

Man Tech Int.

Deputy Project Mgr.

Phone Number: 254-***-****

Reference Type: Personal

Terrel Wyatt

Del Mar College

Level III Instructor

NDT Program

Phone Number: 361-***-****

Reference Type: Professional

Daniel Brown

Marathon Petroleum

Project Manager

Phone Number: 313-***-****

Reference Type: Professional

ADDITIONAL INFORMATION

Personally committed to the highest ethical standards

Resilient, Strong enterprising spirit and character, Innovative thinker, Resourceful

Versatility, adaptability, and willingness to tackle new responsibilities and multiple task; self-starter, assertive, positive can do attitude, and team player

Committed to fostering a cohesive and productive workplace environment, leader, trainer and team builder, expert ability to mentor new employees

Ability to lead, direct, coordinate, supervise and manage the work of a diverse workforce

Ability to establish and maintain effective working relationships

Ability to work under a myriad of stressful conditions and excel

Dedicated, professional attitude; mature and willing to work

Take pride in doing a good job with little or no supervision

Proven ability to gain customer s confidence and trust

Team player with impeccable personal and professional integrity

Self-motivated: able to learn anything on own initiative

Completed Texas state required 40 Hour Radiation Safety Certificate

Transportation Worker Identification Card (TWIC)

Safety Council Basic Plus with Scott and 3M Respirator Approved

Received formal training for level I and II Certification in Nondestructive Testing methods in accordance with NAS-410 and SNT-TC-1A in Radiography (RT), Ultrasonics (UT), Eddy Current (ET), Magnetic Particle (MT) and Penetrant Inspection (PT).



Contact this candidate