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Customer Service Years Experience

Location:
Pablo, MT
Posted:
October 16, 2012

Contact this candidate

Resume:

CHERRI M RORVIK

Email: abo6cp@r.postjobfree.com

Address:

City: PABLO

State: MT

Zip: 59855

Country: USA

Phone: 406-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Motivated, enthusiastic educator with 5 years experience fostering a cohesive student learning atmosphere. Energetic Elementary School Teacher with a decade of classroom experience involved in all levels and subjects of student development.

Educational Background:

High School Dipolma from Salish Kootenai College, Pablo MT 1/2001 to 5/2007 (Elementary Education and Teaching General)

Job History / Details:

Summary

Motivated, enthusiastic educator with 5 years experience fostering a cohesive student learning atmosphere.

Energetic Elementary School Teacher with a decade of classroom experience involved in all levels and subjects of student development.

Core Qualifications

Teaching, tutoring and counseling

Diverse classroom settings

Experience working special needs students

Effectively work with parents

Experience with special-needs students

Positive learning environment

CPR certification

Outstanding social skills

Positive reinforcement

Student motivation

Inquiry-based learning

Interactive teaching/learning

Teaching/tutoring

Achievements

Goal Setting

Established clear objectives for all lessons/projects and communicated with students, achieving a total understanding of grading rubric and overall class expectations.

Dynamic Teaching Techniques

Instructed students in academic subjects using variety of techniques such as phonetics, multisensory learning, and repetition to reinforce learning.

Parent Communication

Regularly met with parents to discuss student issues and course weakness areas.

Professional Experience

July 2010 to January 2012

Two Eagle River School Pablo, MT

Paraprofessional

Combined discipline plan with effective measures and various lesson plans to increase concentration, participation, and progress student accountability.Fostered meaningful relationships among students through student field-trip retreats and team-work community service projects.Modified the general education curriculum for special-needs students based upon a variety of instructional techniques and technologies.Combined discipline plan with effective measures and various lesson plans to increase concentration, participation, and progress student accountability.

September 2007 to August 2010

Early Childhood Services Ronan, MT

Office Help, Teachers Aide

Created and enforced child-based hands-on curriculum to promote student interest and receptive learning.Combined discipline plan with effective measures and various lesson plans to increase concentration, participation, and progress student accountability.Routinely met with students' parents regarding in-class issues and learning interruptions to discuss solutions.Developed interesting course plans to meet academic, intellectual and social needs of students.

February 2009 to September 2009

Mary Rose Morigeau Pablo, MT

Childcare Provider

Promoted physical, mental and social development by implementing classroom games and outdoor recreational activities.

Encouraged students to persevere with challenging tasks.

Identified early signs of emotional, developmental and health problems in students and followed up with parents.

Completed training courses to keep up-to-date with new teaching methods and developments in the field.

Took appropriate disciplinary measures when students misbehaved.

Used children's literature to teach and reinforce reading, writing, grammar and phonics.

Cooperated with parents to support students' learning and healthy development in school and at home.

Selected age-appropriate stories and read them aloud during daily story time.

September 2006 to May 2007

Salish Kootenai College Pablo, MT

Office Assistant

Maintained confidential information, such as pay rates, bonus targets and pay grades.Provided efficient customer service to clients.Created databases and spreadsheets to improve inventory management and reporting accuracy.Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development.

September 2000 to December 2003

Frontier Pies BOZEMAN MT

Waitress

Consistently provided professional, friendly and engaging service.

Delivered exceptional service by greeting and serving customers in a timely, friendly manner.

Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.

Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators.

Inventoried and restocked items throughout day.

Resolved guest complaints quickly and efficiently.

Completed opening and closing checklists according to set standards.

Operated and maintained cleaning equipment and tools, including the dishwasher, hand wash stations, pot-scrubbing station and trash compactor.

Supported other areas of the restaurant as necessary, such as setup, cleanup, prep work and equipment maintenance.

August 1999 to September 2000

Affiliated Computer Services HELENA MT

Customer Service Representative

Provider relations Familiarized and assisted medical providers with Medicaid policies in order to submit claims and receive payment.

Provided accurate and appropriate information in response to customer inquiries.

Gathered and verified all required customer information for tracking purposes.

Accurately documented, researched and resolved customer service issues.

Requested scripts from doctors and verified insurance and coding.

Provided thorough support and problem resolution for customers.

Support customers with online billing and account issues.

July 1997 to April 2000

Frontier Pies BOZEMAN MT

Cook

Loaded dishwashers and hand-washed items such as pots, pans, knivesPortioned and wrapped foodPrepared dishes following recipe or verbal instructionsStocked service stations with items such as ice, napkins, and strawsWashed, peeled, cut, and seeded fruits and vegetablesWeighed and measured ingredientsWeighed, measured, and mixed ingredients according to recipes using various kitchen utensils and equipmentEnsured food was stored and cooked at correct temperatureMopped floors and cleaned walk-in refrigerators and storage areas

July 1993 to July 1997

ST. Joseph Convalescent Center POLSON, MT

CNA and Dietary Aide

Monitored vital signs, such as blood pressure and pulse.

Responded appropriately to the physical, emotional and developmental needs of patients.

Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.

Documented resident records on daily flow sheets.

Assisted with ADLs.

Collects patient specimens and data, including vital signs, input/output and other delegated measurements.

Positioned residents for comfort and to prevent skin pressure problems.

Helped patients move in and out of beds, baths, wheelchairs and automobiles.

Maintained a clean, healthy and safe environment.

Assisted nurses with wound care for pressure ulcers, bed sores, and surgical site wounds.

Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs.

Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patients' clothing and bedside tables/equipment.

Education and Training

5/2007 Salish Kootenai College Pablo, MT

Associates Elementary Education and Teaching General

Certifications

Associates in Science Elementary Education.



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