Manager Quality Assurance

R. Jamie Knapp

**** ****** ***** *****, ******, OH 43021

(C) 614-***-**** (H) 740-***-****

E-Mail- ************@*****.***

PROFESSIONAL PROFILE

Success driven operations professional with a history of streamlining of

supply chain and manufacturing processes in search of his next challenge!

Expertise in cost reduction, quality systems and continual operational

improvement provides a broad foundation for success in any industry.

Operations Management Project Management Continuous Improvement

Quality Systems Engineered Labor Standards Process Re-engineering

Packaging Systems Integration Labor Management

EXPERIENCE

XCD Performance Consulting, Princeton, NJ (2011 to Present)

Senior Consultant

. Engage cross functional client teams to change workforce motivation

strategies, providing opportunity while reducing overall labor costs

20 to 30% in labor intense operations in the retail, CPG, service and

technology sectors.

. Drive process improvement initiatives based on engineered labor

standards, providing a concrete and measurable expectation of

activities to be completed during specific time periods.

. Integrate productivity metrics with existing labor management systems,

including Manhattan, Red Prairie, Goalpost and other WMS and LMS

applications.

. Train and develop client teams to manage, coach and enhance labor

management objectives.

. Execute project plans, managing teams to meet expectations, regardless

of obstacles and hindrances.

. Develop and integrate customer specific labor tracking and performance

LMS systems in order to provide real time performance metrics at the

lowest overall cost of administration.

CHEP USA, Orlando, FL (2008 to 2011)

Manager-Industrial Engineering

. Served as Program Manager for AMP Labor Management Initiative, leading

cross-functional teams of Industrial Engineering, Operations and 3PL

management group personnel in workforce motivation Program in 11

service centers across the US-resulting in $140K savings in FY11 and

scheduled for $300K+ in FY12.

. Developed and implemented Standard Work Repair process across 85

service centers in the CHEP USA domestic market.

. Partnered with Capital Engineering, HR and EHS teams to successfully

transition the Hammond, LA Service Center from 3PL to CHEP managed

facility.

. Fostered integration of CHEP WMS and LMS systems throughout AMP

network to reduce administration costs ten-fold across new AMP

facilities.

. Maintained CHEP wide real time AMP results reporting via internal LMS

communicating company-wide through Google Platform.

CHEP Operations/Quality Representative

. Managed 4 CHEP pallet Service Centers in Ohio. (Columbus (2),

Hamilton, Lima). The team consisted of 200+ associates, who generated

in excess of $6M in annual revenue.

. Spearheaded Green field startup of facility to produce +ASRS offering

to P&G at projected annual savings of $11M to CHEP. This included the

commission of a prototype production process, as well as the

integration of a 3PL management team to manage the operation.

. Worked onsite with teams at Proctor and Gamble, Kellogg, Dannon, Kraft

and other CPG customers to assure seamless and transparent platform

solutions.

. Optimized several cost out and sustainable initiatives in FY09 and

FY10, resulting in savings in excess of $650K to the business.

BTMC Corporation, Westerville, OH (2004 to 2007)

Production Manager

. Managed production packaging, inventory control, quality assurance and

logistics while supplying the United States DOD, DLA and commercial

customer base with heavy truck and vehicle repair components. ($30M+

in revenue)

. Negotiated favorable truckload, LTL and small package contracts,

saving in excess of $500K in a 3 year period. Also, led startup of

sister trucking company, offering additional shipping savings and

revenue opportunity.

. Served as Program Manager to DLA for Direct Vendor Delivery Contract-

Next day delivery of necessary SKUs to military depots in US and

consolidation points for international deployment.

. Served dual role as Quality Assurance Manager, achieving ISO9001:2000

registration in 2005.

Outokumpu, Delaware, OH (2000 to 2003)

Plant Superintendent

. Managed 24/7 operation of copper casting and metal forming facility.

. Served as Program Manager for SPEED Employee Development Program, an

objective wage adjustment and incentive program to integrate employee

skills, corporate success and quantitative personal goals.

. Drove the implementation of the 5S Organization and Lean Manufacturing

practices through the Copper Operations, as well as serving as QS9000

Internal Auditor.

Dana Corporation, Marion, OH (1998-1999)

Forging Supervisor

. Managed Tier 1 production of unionized forging, machining and heat

treatment facility. (Dana, Meritor, Navistar, PACCAR, Eaton,

Caterpillar)

. Captained the Marion Kaizen Blitz Continuous Improvement Team in 1999.

Results were a plant wide cost savings of over $1M.

. Led manufacturing efforts toward QS9000 registration as well as serve

as QS9000 Internal Auditor.

EDUCATION

MBA- Operations Management- Regis University, Denver, CO

BA- Organizational Communications- Edinboro University of Pennsylvania,

Edinboro, PA

AS - Manufacturing Engineering- Edinboro University of Pennsylvania,

Edinboro, PA

(Keywords: Department of Defense, Defense Logistics Agency, steel, CAD,

savings, development, sales, business development, warehouse, WMS, LMS,

Vice President, M.B.A., training, ISO, QS9000, automotive, packaging,

corrugated, consultant, AS400, trucking, construction, military vehicles,

RFID, productivity, performance, lean, distribution, F100, F500, Fortune

100, pick and pack, supplier, )

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