Administrative Assistant Customer Service
Resume:
Bobbi L. Adams
Foley, Alabama 36535
*****.******@*****.***
CAREER OBJECTIVE:
To obtain a career that will allow me to utilize my expertise and offers a challenging environment with the
ability to progress within the company.
SUMMARY OF QUALIFICATIONS:
Trustworthy and dependable with access to confidential information, Outgoing and personable; able to
satisfy customers while meeting company objectives, Superior troubleshooting, problem solving and
conflict resolution skills, with exceptional focus and follow-through abilities, Quick and eager to learn;
conscientious and detailed-oriented.
- Windows XP, Excel Spreadsheet, Microsoft Word, Next Gen, MSB, Intergi-claim Claim File, Audetex,
Microsoft Outlook Scheduling, Virtual Edge, Itar-Security Systems
OCCUPATIONAL EXPERIENCE
Kenexa Technologies,-IBM Lincoln, Nebraska 08/2011-to Present
-Employment Title: Program Coordinator and Recruiter I
-Job Description: Program Coordinator-Goodrich Aerostructures-Foley, Alabama
Responsible for scheduling interviews, making travel arrangements for candidates and interviewers, event
coordination, extending offers, generating offer letters, making welcome calls to all applicants prior to
their scheduled start date, background variance resolution, data entry and internal/external reporting.
Work with Staffing Consultants and third party vendors to ensure that all applicants have been processed
accurately, expediently, and treated with the utmost professionalism. Conducting valpar assessment
testing to all candidates before scheduling interviews.
Job Description: Recruiter I- Goodrich Aerostructures-Foley, Alabama
Manage the full lifecycle of recruitment projects within the allocated business area; driving these to
successful completion including: engaging and briefing sourcing team to source and identify best talents
from the market, sourcing through different channels, selection of the candidates by conducting detailed
phone interview, maintain a relationship management to candidates and client, offer preparation and
negotiation, on-boarding, reporting, manage all internal and referred candidates exclusively through the
process, provide advice on recruitment strategies, procedures, legislation and market conditions, set and
execute sourcing strategies, to target and attract the best talent, develop and maintain an in-depth
knowledge of the client's business areas, their deliverables and needs, responsible to ensure client and
candidate satisfaction and constantly aim to improve the service.
Pilot Catastrophe, Mobile, Alabama 03/08 to 08/11 –
-Employment Title: Call Center-Team Lead
-Job Description: CALL CENTER TEAM LEAD-American Family Insurance
Training new employees, Taking incoming calls to handle customer inquiries regarding policy coverage’s
and recently filed claims. Creating and dispatching claims to CAT field adjusters, setting drive in
appointments for insured to have damaged vehicle inspected, Daily reports,.
- Employment Title: Catastrophe Claims Processor/CSR
- Job Description: Worked as a liaison between the adjuster and the insured, inform how to prevent
further damages and progression of the claim. Send status/ denial letters. Close claim once claim is in
compliance according to state issues and guidelines.
Swift Oil & Supply - BP OIL, Alabama/Mississippi 5/10 to 12/10
-Employment Title: Call Center-Team Lead/Administrative Assistant
-Job Description: CALL CENTER TEAM LEAD- MC252 Oil Spill Response
Handle customer inquiries, complaints, billing questions regarding Vessels of Opportunity Program,
Manage a high-volume call load, Success- fully diffuse volatile customer situations, Provide detailed and
accurate resolution to customer issues.
BP ADMINISTRATIVE ASSISTANT- MC252 Oil Spill Response-05/10 to
12/10
Tracking field personnel and their company, resolved various office related issues that needed immediate
attention and action; Responsible for uploaded files to the online data management system, Received and
processed daily site reports, Communicated directly with vessel owners to setup decon scheduling and
maintained in contact until demobilized from system.
Gulf Tel Communications, Foley, Alabama 06/04 to 12/07
- Employment Title: Customer Service/Sales Rep
- Job Description: Answer telephone calls and assist customers with questions
regarding service billing and payments, Taking payments, Run customers credit to qualify for services,
Offer additional Gulf Tel products and services including Long Distance, Direct TV, and Internet for the
purpose of meeting monthly sales objectives.
Contact this candidate