Customer Service Security
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About Jump Box
Hello my name is Phil Swain located in London Ontario. My interest in computers grew when
I was seven years old. My parents purchased our first computer and I essentially took it
apart and rebuilt it multiple times to learn how the computer worked. Throughout
elementary and high school, my interest for computers grew. I started researching how I
can make a career out of computers.
I decided to go to college for a diploma in computer networking and technical support. We
learned of vast array of different technologies such as Windows server and Linux. We even
learn some programming languages such as C++ and Perl. I graduated with distinction at the
top of my class and started looking for work.
Because the economy was so slow, I decided it might be better for me to return to school
for a graduate diploma program at Fanshawe College. This program is focused on information
security as well as the business management side of IT operations. I will be completed
this at the end of April 2012.
I've also taken interest in certifications. I currently have pass the CompTIA A+
certification and I'm now working towards getting my CompTIA network+ and CompTIA
security+ certifications.
I'm looking for a career that can allow me to develop my skills in the IT field as well
as personal development. Learning is my number one passion in life and I want to continue
to learn for a lifetime.
Please browse this website I created an please send me a message if you're interested in
talking about opportunities.
If you're interested in my references, I have three references on my linkedIn page.
Please click the LinkIn button at the bottom right corner of the screen.
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6 - 335 Simcoe Street
London, Ontario, N6B 1J4
Canada
Work: 519-***-****
Email: abo684@r.postjobfree.com
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c 2012 Phil Swain. All Rights Reserved.
Personal Details
Name: Phil Alexander Swain
Day of Birth: 17th September 1986
Nationality: Canadian
Address: 6 - 335 Simcoe st, London, Ontario, Canada
Phone: 519-***-****
Email: abo684@r.postjobfree.com
Personal Skills
Patient
Flexible
People Person
Team Player
Well Motivated
Self Motivated
Willingness to Learn
Education
Information Security Management (Finished in April 2012) 2012
Fanshawe College, London, Ontario. GPA TBA
Computer Networking and Technical Support (With Distinction) 2011
St. Lawrence College, Kingston, Ontario. GPA 3.8
Additional College Courses 2007 - 2010
Accounting, Business Fundamentals, Market Research, Selling Skills, Communication and
Writing, Management, Human Resources, Marketing, Statistics, DC fundamentals, and Digital
Circuitry.
Work Experience
IT Helpdesk - Placement
Queen's University, Kingston, Ontario 2011
Staffed newly formed helpdesk function to provide assistance to computer users via
telephone and e-mail.
Maintained trouble-ticket system to record and track user calls and e-mails. Monitored
help desk phone providing outstanding customer service on technical issues.
Provided desktop support for specialized hardware and software systems used by employees.
Installed and configured Windows XP and 7 workstations. Successfully setup, diagnosed and
repaired personal computers.
Security Patrol Driver - Corporal
Commissionaires, Kingston, Ontario 2007 - 2009
Led a five member team in communications, information systems, personnel, physical and
technical security operations.
Advised senior leaders on operational security issues. Ensured all officers followed
company policies and procedures.
Directed security staff and other staff in safety and security measures. Maintained on-
call status, remaining available for emergency situations 24 hours a day, 7 days a week.
Technical Expertise
Hardware
Installed and serviced system boards, processors, monitors, memory chips, power supplies,
video and sound cards, hard drives, floppy drives, CD-ROM read-write drives, DVD drives,
Zip drives, scanners, modems, cameras, printers, routers, switches, hubs.
Software
Microsoft Office (Word, Excel, Access, Outlook, and PowerPoint), Lotus Notes 4.5/5.0,
Internet Explorer 4.0/5.0, Firefox 3.6, UBCD4WIN, Anti-Virus and Anti-Spyware Software,
Imaging software.
O/S
DOS, Windows 3.1/95/98/2000/XP/Vista/7, Windows Server 2003/2008R2, Linux Client/Server.
Other
Networking and Security concepts.
Summary of Skills
Did troubleshooting, diagnosed, installed, upgraded, configured, and repaired computer
systems and network system components.
Repaired and upgraded hardware and software for PC systems.
Added hardware to computer systems such as: hard drives, video cards, sound cards,
printers and scanners.
Intermediate knowledge of database programs such as MS Access.
Introduction to various programming languages such as C++/Perl.
Extensive knowledge in Networking and Computer hardware/software.
Knowledge of Windows and Linux Systems (Client and Server).
Knowledge in virtualization software such as VMware Workstation.
Proficient in the use of various software packages including Microsoft Suite, Outlook,
and VMware.
Well organized and efficient
Strong background in all phases of network and support.
Self-motivated and assertive.
Quickly learn procedures and methods.
Enjoy working with people.
Efficient and courteous.
Able to work with others toward a team goal.
Professional Development 2012
Working towards CompTIA A+ Certification
Working towards CompTIA Network+ CertificationReferences
References available upon request.
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Contacts
6 - 335 Simcoe Street
London, Ontario, N6B 1J4
Canada
Work: 519-***-****
Email: abo684@r.postjobfree.com
Send Message
Latest Project
Full Portfolio
Recent Tweet
Follow me on Twitter
Connect with Me
About
Resume
Portfolio
Contacts
c 2012 Phil Swain. All Rights Reserved.
CNTS Diploma
A+ Certification
ISM Diploma
References
About
Resume
Portfolio
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c 2012 Phil Swain. All Rights Reserved.
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Phil Swain
6 - 335 Simcoe st.
London, Ontario, N6B 1J4
Canada
Work 519-***-****
Email: abo684@r.postjobfree.com
Website: www.philswain.com
Contacts
6 - 335 Simcoe Street
London, Ontario, N6B 1J4
Canada
Work: 519-***-****
Email: abo684@r.postjobfree.com
Send Message
Latest Project
Full Portfolio
Recent Tweet
Follow me on Twitter
Connect with Me
About
Resume
Portfolio
Contacts
c 2012 Phil Swain. All Rights Reserved.
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