Customer Service Manager
Resume:
Sandra Patricia Valenzuela
Email: ********@***************.***
Address:
City: Astoria
State: NY
Zip: 11106
Country: USA
Phone: 347-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Bilingual (Spanish) energetic person, excellent skilled with working with a diverse group of people. I like challenging and multitasking environments. Self motivated and offering outstanding customer service. International experience: Information upon request.
Educational Background:
High School Dipolma from Universidad Libre de Colombia, Bo Colombia PR 1/2001 to 12/1995 (Business Administration)
Job History / Details:
Career Overview
Bilingual (Spanish) energetic person, excellent skilled with working with a diverse group of people. I like challenging and multitasking environments. Self motivated and offering outstanding customer service.
International experience: Information upon request.
Skill Highlights
Problem resolution
Administrative support
Knowledgeable in [administrative function]
Self-starter
Microsoft Office skills
Insurance processing
Dental terminology
Patient care advocacy
Patient scheduling
Report development
Filing and data archiving
Patient charting
Insurance eligibility verification
Health insurance processing
Core Accomplishments
Management Support:
Scheduling:
Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork.
Management: Ensured smooth operations by supporting executive team
Training:
Trained medical billing staff of 4 employees on the office policies and 3rd party insurance, Medicare, Medi-cal, HMO and PPO billing procedures.
Process Improvement:
Oversaw implementation of new phone system which resulted in more cost-effective service.
Research:
Investigated and analyzed client complaints to identify and resolve issues.
Patient Charting:
Retrieved and re-filed patient charts in proper sequence to maintain organization and up-to-date paperwork information.
Multitasking;
Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
Customer Service
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Medical Records
Reviewed medical records for completeness, assembled records into standard order and filed records in designated areas according to alphabetic and numeric filing system.
Patient Assistance
Assisted patients with application for Medi-cal, Medicare and initial appeals for payments.
Scheduling
Organized technician schedule for customer jobs.
Data Entry:
Reviewed and updated client correspondence files and scheduling database.
Professional Experience
November 2009 to Current
Roosevelt Dental Care Jackson Heights, New York
Office Manager
Managed daily office operations and maintenance of equipment, maintaining accurate records for all business supplies.Managed daily office operations and maintenance of equipment, maintaining accurate records for all business supplies.Financial Plan payment patients agreements.
September 2006 to September 2009
Junction Dental Care Jackson Heights, New York
Front Desk attendant
Dental Assistant. Managed daily office operations and maintenance of equipment, maintaining accurate records for all business supplies.
Prepared folders and maintained records of newly admitted patients.
Reviewed and explained insurance plans to patients to guarantee full understanding of payment policies and procedures.
Contacted insurance providers to verify correct insurance information and get authorization for proper billing codes.
July 2002 to February 2004
Dr. Josefina Arocha Dentist Office Jackson Heights, New York
Manager Assistant
Provided efficient customer service to clients.
Prepared folders and maintained records of newly admitted patients.
Reviewed and explained insurance plans to patients to guarantee full understanding of payment policies and procedures.
Updated patient accounts and information on a daily basis.
Education
1995 Universidad Libre de Colombia Cali, Valle del Cauca
Bachelor of Arts Business Administration
Microsoft Office training
Successful completion of time management courses.
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