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Customer Service Manager

Location:
Appleton, WI
Posted:
October 12, 2012

Contact this candidate

Resume:

Travis Zielinski

Email: abo63k@r.postjobfree.com

Address: **** * ***** ** **** 1

City: Appleton

State: WI

Zip: 54911

Country: USA

Phone: 920-***-****

Skill Level: Management

Salary Range: 55

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Travis A Zielinski

2909 N Union St, Unit 1-920-***-****

Appleton, WI 54911 abo63k@r.postjobfree.com

Well-qualified and results-oriented Sales and Management Professional with an emphasis in banking. Over 9 years of successful experience in positions of increasing responsibilities and duties. Top-performer with track record of consistently meeting or exceeding sales goals and customer expectations. Team player with polished communication skills including: verbal, written, interpersonal, presentations, and rapport building. Strengths in:

* New Business Development * Staff Training & Development

* Account Management * Customer Service Relations

* Sales Management

* Branch Management * Profitability Improvement

* Relationship Building

PROFESSIONAL EXPERIENCE

Citizens Republic Bancorp, Green Bay, WI September, 2005 - August, 2012

Branch Manager at the largest bank holding company headquartered in Michigan and 57th largest bank holding company headquartered in the United States with 219 offices and over $9 Billion in assets.

* Managed sales of bank products, operations, customer service, and teller activities

* Responsible for growing five key areas: revenue, loan balances, clients, deposit balances, and small business loans

* Generated small business loans through outside sales and community development

* Green Bay area CRA manager for a high-risk market, which included: development of low-moderate income loans, volunteer hours through utilization of co-workers, and donations budget management

* Supervised hiring, training, staffing, and coaching of the staff

* Community Involvement included: Ambassador with the Green Bay Area Chamber of Commerce, Committee Member with Brown County United Way and nominated for campaign coordinator of the year, Campaign volunteer for American Heart Association, Junior Achievement, Teach Children to Save, and Get Smart About Credit

Selected Accomplishments:

* No. 1 ranked manager for 2012 YTD

* Managed 3 offices between 2009 and 2012 as the -turn-around- manager

* No. 21 ranked personal banker in 2008

* No. 14 ranked personal banker in 2007

* No. 16 ranked personal banker in 2006

Wells Fargo Bank, Appleton, WI May, 2003 - September, 2012

Personal Banker at the 4th largest bank holding company in the United States

* Offered and sold financial products and services to consumers and small business customers

* Interacted with customers to ascertain needs

* Opened deposit accounts, handled loan applications, and managed various customer service requests

* Leveraged in-depth product knowledge to assist the bank in meeting its goals

* Diversity Chairperson of the Fox Cities

Selected Accomplishments:

* No. 1 ranked personal banker in the district for Membership Accounts opened

* No. 4 ranked in the region (WI, IL, MI) for Package accounts sold

* No. 13 ranked in the region (WI, IL, MI) for sales and service excellence

EDUCATION

Marian University - Fond du Lac - BBA General Management, GPA 3.7/4.0

OTHER INFORMATION

* Eagle Scout

* Held various retail positions while attending school

* President of local Business Networking International (BNI) chapter

*References available upon request.



Contact this candidate