CUSTOMER SERVICE REPRESENTATIVE

Letha's InformationLocation: JONESBORO, ARTitle: AllExperience: 3-6 yearsWilling to Relocate: NoWilling to Travel: No TravelCareer Level: Entry LevelWork Status: U.S. CitizenMember Since: 2011-08-11 Helpful Links

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JONESBORO, AR 72401

HOME: 870-***-****

CELL: 773-***-**** LETHA E. ROBINSON

********@*****.***

CUSTOMER SERVICE REPRESENTATIVE

Offering extensive customer 837 W HUNTINGTON AVE

service and business experience.

PROFILE:

Fully committed to providing the highest possible standards of customer service and support.

Proven ability to train, supervise and motivate, and evaluate customer service representatives.

People oriented; enjoy working directly with customers and the general public.

Self-starter; can be depended on to complete a task under minimal supervision.

Understands and appreciates the importance of a job well done.

PROFESSIONAL EXPERIENCE:

Startek, Jonesboro,AR 09-present

Customer Service Representative

Deliver world class customer service and build customer satisfaction and loyalty.

Provide effective and timely resolution of a range of customer inquiries.

Strive for one-call resolution of customer issues.

Complete ongoing training to stay abreast of product, service and policy changes.

Demonstrate best judgment in the disbursement of adjustments and credits.

Handle a high influx of inbound calls within a dynamic call center environment.

Increase the customer experience by providing information on new products, rate plans, and services through up selling opportunities.

Peacock Oil, IL 03 - 09

Assistant Manager

Responsible for every phase day-to-day store operations.

Established sales goals, managed budgets and devised sales forecasts.

Maximized sales and profitability of assigned areas through execution of company programs.

Interviewed, hired, trained, mentored, coached and evaluated performance of hourly associates.

Responsible for personnel management, merchandise selection and presentation and store operations.

Worked with store managers to ensure merchandise changes aligned with sales patterns.

Coordinate inventory control, receiving; merchandising (plan-o-grams) and store maintenance.

Computer skills :

MS Office (Excel, outlook, and word)

EDUCATION:

Stratford, IL

High School Diploma

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