Customer Service Manager

Klaus Doring

Email: abo5zi@r.postjobfree.com

Address:

City: Casselberry

State: FL

Zip: 32707

Country: USA

Phone: 321-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Energetic, enthusiastic, and meticulous Bakery Manager offering distinguished career in baking and store management. Creative and skilled Master Baker with expertise in baking German and European style breads. Gregarious and friendly Barista providing warm customer service. Seasoned and exemplary leader managing all aspects of store operations, including staff training, management, merchandising, cashiering, and stocking. Excellent at juggling multiple tasks and working under pressure.

Educational Background:

High School Dipolma from Rupert-Ness-Realschule Germany, New Germany MN 1/2001 to 7/1983 (Economics)

Job History / Details:

Summary

Energetic, enthusiastic, and meticulous Bakery Manager offering distinguished career in baking and store management. Creative and skilled Master Baker with expertise in baking German and European style breads. Gregarious and friendly Barista providing warm customer service. Seasoned and exemplary leader managing all aspects of store operations, including staff training, management, merchandising, cashiering, and stocking. Excellent at juggling multiple tasks and working under pressure.

Highlights

Rapid order processing

Exemplary customer service

Effective planner

Dedication to product quality

Safe food handling procedures

Focused and disciplined

Positive personality

Bilingual English and German

Accomplishments

Business Development

Increased sales 5 to 10 percentage every year through producing quality breads.

Extensive knowledge of coffee shop operations and bakery equipment.

Staff Management / Training

Supervised and managed crew of 10 staff in efficient and effective customer service.

Trained new employees in quality and safe food preparation.

Baking Expertise

Expertise in baking artisan bread and pastries as well as decorating cakes.

Created and explored new recipes, preparing sandwhiches of all kinds.

Culinary Standards

Maintained high standards for product freshness, food safety, weights and measures, refrigeration, and sanitation.

Produced quality products by selecting quality ingredients.

Dedication

Comfortable standing for long periods, serving customers.

Never missed a day of work in entire career and always on time.

Experience

November 1990 to August 2012

Baeckerei Doring Ottobeuren, Germany

Owner / Bakery Master

Store Management

Directed and managed all functions of the bakery, managing production schedule and determining selection of baked goods.

Supervised and coordinated activities of workers engaged in food preparation.

Baking Techniques

Proofed dough products and baked breads, cookies and other bakery products.

Prepared and decorated baked goods including cakes, pastries, and other types of desserts.

Quality and Safety

Ensured freshness of food and ingredients by focusing on quality, keeping track of old and new items, and rotating stock.

Labeled and dated all baking ingredients properly to ensure safekeeping and sanitation.

Stocking

Estimated amounts and costs of required supplies, such as food and ingredients..

Performed purchasing, receiving, and food storage standards.

Certifications

Master of Bakery Diploma, Academy of Bakery (Munich, Germany)

Barista Diploma, Barista Academy (Munich, Germany)

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