Georgia Alexander

Email: abo5zg@r.postjobfree.com

Address:

City: Ashwaubenon

State: WI

Zip: 54304

Country: USA

Phone: 920-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

cosmetologist/ call center customer service representative driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care as well as a friendly disposition. I am a really quick study and a hands on hard working person fitting for any sales position because I have always had a customer service job in the 5 years i have been working.

Educational Background:

High School Dipolma from West High school, Green Bay WI 1/2001 to 6/2006 (BASIC)

High School Dipolma from Empire Beauty schools of america, Green Bay WI 1/2001 to 10/2012

Job History / Details:

Career Overview

cosmetologist/ call center customer service representative driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care as well as a friendly disposition. I am a really quick study and a hands on hard working person fitting for any sales position because I have always had a customer service job in the 5 years i have been working.

Core Strengths

Floor set design and visual displays

Training development

Cash management

Local/state health laws

Shipping and receiving

Cash flow management

Strategic sales

Credit card processing

Multi-line phone usage

Mediation

Strong organizational skills

Listening skills

MS Windows proficient

MS power point

MS word

10-key

type 27-30 wpm

travel planning and booking

time management

active listening

client relations

coordination of appointments for at least 5 people at a time

stellar telephone skills

excellent in researching on a tight deadline

filing skills

creative problem solving

critical thinker

also am a very hard working person and i love to develop in a fast pace high energy environment and i really love to learn new things and apply them to life

Accomplishments

Conflict Resolution

Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Inside Sales

Was employee of the week on three separate occasions for selling the most product in the salon out of the seven girls that worked for the company

Customer Follow-up

Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Customer Service

Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.

Handled guest complaints, maintaining a positive dining experience for all rest.

Customer Service

Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.

Handled guest complaints, maintaining a positive

Cashier

Achieved highest number of new credit accounts opened within one-month period.

Monetary Transactions

Handled cash, check, credit and automatic debit card transactions with 100 percentage accuracy.

Telephone Service

Professionally processed 80 calls per day, providing information and service to ensure customer satisfaction.

Financial

Compiled inventory lists and worked with vendors for product pricing and special orders.

Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100 percentage accuracy rate.

Product Promotion

Up-sold products and motivated customers to upgrade current product plans.

experience for all rest.

Work Experience

October 2006 to Current

Shear Madness green bay, wi

Receptionist/ Cosmetologist

This is the company I have worked at sense I was 18 and I honestly have always loved to work here. I started out as a receptionist and after I received my license to be a cosmetologist I continued on as a stylist for the last three years doing nothing but customer service, problem solving, customer retention, as well as retail selling, the reception job entailed of cleaning, answering phones, customer relations, problem solving, mediation, being well organized in order to keep appointments in order and making sure to call the customer in reminder of his/her appointment and i also sold retail. My clients here have slowed down some because of the colder months and I am looking for something I can do full-time so I can do hair part-time.

April 2012 to September 2012

APAc customer services green bay, wi

call center representative for Horizon Blue Cross and Blue Shield of New Jersey

I was a cfr for APAC and I had a call handle time of 430mins per week. I excelled at customer relations and problem solving without costing the company any money or lost sales. I answered the phones for people who were in need of knowing their benefits and their claims information. Usually I could take anywhere from 20-60 calls a day with no mis information or customer complaints used dos based systems as well as MS windows and a 10-key we also had a 5 line phone system and sometimes had to transfer to in/out of the company for the client to get the full information.

Educational Background

2006 West High school Green Bay, Wi

High School Diploma BASIC

3.0 gpa

High school diplomaCompleted

Advanced Customer Service training (this was a business management course)

2008 Empire Beauty schools of america Green Bay, wi

cosmetologist license cosmetology/salon business management

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