Manager Customer Service

Bob Dixon

Email: abo5z7@r.postjobfree.com

Address:

City: Chatsworth

State: GA

Zip: 30705

Country: USA

Phone: 706-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Service director dedicated to continuous process improvement in the face of rapidly evolving and changing markets. Extremely results-oriented and proactive in addressing and resolving problems. Driven by challenges to exceed expectations on every level. Detail oriented micro manager who knows that every dollar counts in order for a department and company to be successful .

Educational Background:

High School Dipolma from DeVry Institute of Technology, Atlanta GA 1/2001 to 5/1991 (Business Admin)

Job History / Details:

Executive Summary

Service director dedicated to continuous process improvement in the face of rapidly evolving and changing markets. Extremely results-oriented and proactive in addressing and resolving problems. Driven by challenges to exceed expectations on every level. Detail oriented micro manager who knows that every dollar counts in order for a department and company to be successful .

Core Qualifications

Effective leader, welcomes challenging situations

Policy/program development

Consistently meet or exceed goals

Operations management

Staff training, vast experience in automotive business

Supervision and training

Customer service-oriented

Calm under pressure

Deadline-oriented

Staff training/development

Exceptional interpersonal communication

Cross-functional team management

Efficient multi-tasker

Conflict resolution

Skilled negotiator

Organized

Complex problem solving

Professional Experience

February 2011 to September 2012

Larry Hill Imports Cleveland, Tn.

Service Manager

Increased profits, and production from the first day . Manged day to day activities of the service dept, including : Hiring, training, P&L, vendor relationships, sales, parts and equipment, and quality control. Staff included One master technician and two "b" techs along with an oil tech. We worked on virtually every make and model of automobiles . And maintained above average CSI ratings throughout my tenure.

March 2008 to September 2010

US Dept of The Interior/ National Park Service Fort Oglethorpe, Ga

Maintenance shop manager

Responsible for all equipment maintenance and repair. Ran repair shop, and maintained parts inventory. Repaired equipment ranging from large excavators down to small hand tools. Saved park service thousands due to my vast knowledge and experience of equipment repair. Instructed staff, trained staff and managed daily logs

April 1993 to February 2008

Sale Auto Mall/ Prebul Dalton, Ga

Fixed Operations Director

Started our as Inventory manager and was rapidly promoted to shop foreman, managed shop work flow for 2 years and was promoted to fixed operations director where I took service dept from losing $125K to an average profit of over $650K in just labor alone. Took average technicians flat rate hours from 27.6 per week per tech to 45.8 per week per tech in just three months, and maintained that average for over 7 years.

Achieved Mazda and Gm master certification. Maintained above average CSI scores throughout my tenure. Was top rated on CSI in region, and national for most of the 10 years. Ran operation until business was closed due to owner being convicted of financial fraud.

September 1983 to February 1993

Red Food Stores Dalton, Ga

Grocery Manager

Started ad a bag boy, worked my way up to grocery manager where I was responsible for inventory management. Ordered stock, maintain back room, and oversaw the construction of weekly displays and end cap promotions. Ran a crew of 8-10 merchandising specialists. Was entering into store management training when I had opportunity offered at dealership.

Education

1991 DeVry Institute of Technology Atlanta, Ga

Bachelor of Science Business Admin

Top 6 percentage of class

Minor in Accounting

Student government representative

3.8 GPA

Coursework in Management Information Systems

Affiliations

Youth mentor for my county through recreation dept. I coach youth football program giving young boys solid teamwork experience, and strengthening confidence.

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