Customer Service Representative

Kimberly Ramsey Howard

Email: ********@******.***

Address:

City: Lauderdale

State: MS

Zip: 39335

Country: USA

Phone: 601-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Educational Background:

High School Dipolma from Mississippi State University, Meridian MS 1/2001 to 12/2003 (Business Administration)

Job History / Details:

Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Core Strengths

Cash management

Cash flow management

Strategic sales

Credit card processing

Listening skills

MS Windows proficient

Fast learner

Exceptional communication skills

Adaptive team player

Store maintenance ability

Work Experience

August 2010 to July 2012

Sam's Club Meridian, MS

Cashier

Greeted customers entering the store to ascertain what each customer wanted or needed.

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

Trained new employees by providing knowledge of specific store tasks and policies.

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

February 2005 to September 2010

Pump and Save Fuel Center Meridian, MS

Fuel Center Manager

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Promptly responded to general inquiries from customers

Processed daily invoices

Received multiple reviews acknowledging my level of dedication to excellent customer service.

Prevented store losses using awareness, attention to detail and integrity.

Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.

Replenished merchandise shelves with items from the stockroom.

Educational Background

2003 Mississippi State University Meridian, MS

BBA Business Administration

Member of the student council

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