Customer Service Sales

Mark Harper

Email: ********@*********.***

Address:

City: Canyon City

State: OR

Zip: 97820

Country: USA

Phone: 541-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Career-driven Customer Service Professional who excels at uncovering customer needs, finding solutions and handling objections. Top performer with a consistent track record of meeting and exceeding personal career and corporate sales goals.

Educational Background:

High School Dipolma from Mountain View High School, Bend OR 1/2001 to 6/2008 (General Studies)

Job History / Details:

Summary

Career-driven Customer Service Professional who excels at uncovering customer needs, finding solutions and handling objections. Top performer with a consistent track record of meeting and exceeding personal career and corporate sales goals.

Highlights

Customer service-focused

People-oriented

Sales Expertise

Staff training and development

Financial analysis aptitude

Complex problem solving

Detail-oriented

Manual Underwriting

NMLS License

Notary Public

Accomplishments

Implemented several strategies that successfully increased sales and improved member retention rates.

Implemented strategies to improve accuracy, efficiency, and consistency for manual underwriting.

Repeatedly received recognition from superiors for excellence in service.

Advanced from teller to member service representative trainer in a less than 2 years.

Experience

January 2010 to Current

Old West Federal Credit Union John Day, OR

Member Service Representative

Establishing long term financial relationships with members through needs based cross selling and exceptional customer service.

Loan maintenance and renewals.

Perform one on one interviews with loan applicants.

Process applications, checking for completeness and verifying information given.

Financial analysis including spreading personal/business taxes, and calculating ratios.

Writing detailed loan narratives with recommendations that are highly influential in the underwriting process.

Help change and modify lending policies and procedures to fit current demographic needs and technological advancements.

Ensure efficiency in all aspects of the process along with educating members on what the lending process will look like.

Meeting member's need even if that means denying a loan to protect both the member and the financial institution.

February 2009 to August 2009

Vector Marketing Bend, OR

Sales Representative

Building a pipeline of clientèle through personal references.

Educating clients of new products and meeting their needs.

Met certain quotas for clientèle and sales.

Set goals and met achievements through advanced Sales training.

Education

Austin Peay State University Clarksville, TN

Vocal Performance Music Education

Dean's List

Alumni member of Phi Mu Alpha Sinfonia

References

Greg Greb, Consumer Lending Manager

Old West Federal Credit Union

Office: 541-***-**** ext 348

Email:

(Current manager)

Dona Jeka, Branch Manager/Sr. Mortgage Banker

Pacific Residential Mortgage

Office: 208-***-****

Email:

(Secondary Market Client for OWFCU)

Levi Manitsas, Pastor

Cornerstone Christian Fellowship

Office:541-***-****

Contact this candidate