Customer Service

Location:

Posted:

October 12, 2012

Resume:

Vickie's InformationLocation: AURORA, COTitle: Customer ServiceExperience: 12+ yearsWilling to Relocate: NoWilling to Travel: No TravelCareer Level: IntermediateWork Status: U.S. CitizenMember Since: 2011-04-13 Helpful Links

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VICKIE VANDERSCHAAF

3061 S. HELENA STREET

AURORA, Colorado 80013

HOME PHONE: 303-***-****

CELL PHONE: 303-***-****

OBJECTIVE: To utilize my skills and knowledge in a progressively challenging position with

future growth potential.

PROFESSIONAL EXPERIENCE

McJunkin RedMan Corporation 04/08/09-05/19/10

Inside Sales Representative

With the merger of McJunkin and Redman, I had to master the McJunkin SIMS/FOCUS systems, which entailed hours of extensive training. Included in this training was the keying in of EDI Sales Orders, buyouts, transfers and placing stock orders where applicable. My responsibilities still included maintaining all EDI Sales Orders, Kelly Cable Orders, DMS orders and AMRP orders for Xcel Energy.

Red-Man Pipe & Supply 01/15/09-04/08/09

Inside Sales Representative

As head of Inside Sales my duties included supervising the data entry clerk and maintaining all stand alone P.O.'s. which required transfers from other Red-Man locations or contacting vendors as needed for material, pricing and lead times. My responsibilities also included, handling all Kelly Cable orders, DMS Orders, RMA's and RGA's. Customer Service Support as go between office and warehouse and all POD's were also included in my responsibilities.

Red-Man Pipe & Supply 11/05/00-01/15/09

Inside Sales

Process incoming Xcel Energy Sales Orders via email; looked up the Red-Man Part Numbers that coincided with Xcel's catalog ID numbers, verified inventories, sell prices and markups on all items. Placed buyouts on items that are out of stock or non stock items. Keyed the orders into system and printed the pick tickets and took them out to warehouse to be pulled. Invoiced Xcel shipments and created backorders if necessary. Created RMA's and RGA's if incorrect material was shipped or incorrect material shipped from vendor. Emailed Buyers with confirmation ship dates of their orders. Matched up copies of the pick tickets to the invoices to the Sales Orders and filed. Handled Xcel Energy Service Centers Complaints between the office and the warehouse.

CCS Fitness (Temporary Job) 10/99-11/00

Domestic Shipping Coordinator

Arranged all outbound and inbound Domestic Shipments. Called various shippers for freight quotes. Customer Relations Liaison between CCS Fitness Sales Reps, CCS Fitness Customer's and Shippers. Handled all claims relating to damages of equipment to the clubs, dealers and facilities. Arranged for any damaged equipment to be picked up and brought back for repair or

scrapping and made sure new product had been shipped out in a timely manner. Verified all

serial numbers on equipment to ensure proper product was shipped. Handled all RMA's of malfunctioning equipment and made arrangements to have the equipment picked up and a new unit delivered at the same time. Tracked all shipments and obtained POD's for files. Calculated orders for payment, if only partial orders were shipped, and sent files down to accounting for payment. The files were then returned back to me to track all outstanding backorders.

Bankers Home Mortgage 1997 - 1999

Loan Processor

Processed FHA and Conventional loans and ordered verifications of employment, deposits, title, credit and appraisals for each borrower. Prepared subordination agreements when needed. Calculated debit to ratios income as well as loan to value percentages. Extensive communications with borrowers, title companies, appraisers and other team members. Submitted file for underwriting to various lenders for loan approval and assisted with closings when necessary.

Assistant Loan Processor

Assistant to the Senior Loan Processor; file set up of all new loans, ordering out all

verifications of deposits, employment, Title, Appraisals and Credit for each borrower

Maintained all file integrity up to submission time.

Multifoods Distribution, Englewood, Colorado 1981 - 1996

VSA is a subsidiary of International Multifoods, a billion-dollar company, which is based out of Minneapolis. VSA is the only national vend product distributor.

Purchasing Administrative Manager 1994 - 1996

Managed corporate purchasing administrative staff; coordinated with 28 purchasing managers in 20 distribution centers nationwide to effect a smooth transition from System 36 to AS400 Renaissance Systems

Directed the transition of suppliers and item data from old to new systems: 750 suppliers and 13,000 items. Served as troubleshooter with transition team.

Spearheaded setup of new costing system.

Supervised team of temporary workers keying in information to new system; ensured data integrity.

Engaged in limited purchasing for converted warehouses

VSA, Inc.

Corporate Pricing Manager 1987 - 1994

Managed and maintained all national and standard account pricing and promotions for the corporate office and 20 distribution centers nationwide. Designed and executed new cost plus system.

Determined gross profits and gross margins. Supervised corporate pricing department staff.

Managed company item master (approximately 13,000 SKUs).

Corporate Pricing Administrator 1982 - 1987

Responsible for integrity of item master; issuance of new VSA numbers; keying and proofing variable pricing files for National Account Customers.

Secretary 1981 - 1982

Entry-level office support position, including: typing, filing, screen telephone calls.

Bob Collins

720-***-****

abo5sj@r.postjobfree.com

James Bradford

719-***-****

abo5sj@r.postjobfree.com