manager

Terrie's InformationLocation: GEORGETOWN, KYExperience: 12+ yearsWork Types:

Willing to Relocate: YesWilling to Travel: Do not mind travellingCareer Level: Senior(non-manager)Work Status: U.S. CitizenInterests:

Information Technology and ServicesOutsourcing/OffshoringProfessional Training & CoachingMember Since: 2012-02-10 Helpful Links

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Terrie Vance, PMP

119 Morgan Mill Road Georgetown, KY 40324 859-***-**** ***********@***.***

PROFESSIONAL SUMMARY

Accomplished Information Technology Senior Project/Program Manager with more than 20 years experience managing critical IT projects to completion. Well versed in all facets of Project Management including Software Engineering Institute Capability Maturity Model, Change Management, and Risk Management. Provides influential leadership skills with the ability to motivate people and excels in leading across large organizations. Highly organized detail oriented individual who is results driven and communicates effectively both verbally and in writing. Proven ability to interpret and communicate complex technical information and concepts to non-technical people. Solid computer skills, word processing software, spreadsheets, and mainframe application.

TECHNICAL STRENGTHS AND COMPETENCIES

PMP Certification -Project Management Professional Certification

Hardware and Software Configuration Management Certification

SPECIALIZED TRAINING:

Configuration Management

Project Management

Requirements Specifications

Product Customization

Design Specifications

Product Modification

System Integration

Process Improvement

Issue Resolution

Change Management

Quality Assurance

Documentation

ALC- Assembly Line Control

APDL/ARDL Matching

Batch File Transfer

Buildout Inventory

FTZ - Federal Trade Zone

KANBAN – Ordering

JIT - Just-in-Time Delivery

KAIZEN – Suggestion System

N/A Parts Ordering

O/S Parts Ordering

Physical Inventory

Project Planning and Management

Quality Circle

Ryder Logistics

Tokucho – Ordering

Time Management

TMM-Practical Problem Solving

TPS – Toyota Production System

Vehicle Ordering

Vehicle Buyout

Standardized Work

Work site Communication

PC SKILLS:

ACCESS CHARISMA MSPROJECT DISPLAYWRITE

DOS EXCEL FLOW/3 LOTUS 123

LOTUS NOTES MS MAIL MS OFFICE NORTON UTILITIES

OS2 POWER POINT SCHEDULE + VISIO

WORD OUTLOOK WINDOWS

HARDWARE:

SUN SOLARIS LINUX UNIX/AIX CITRIX JAVA ECLIPSE

TOAD ORACLE ETHERNET ROUTERS TOKEN RING SQL SERVER

MERCURY QUICK TEST QUALITY CENTER IBM ES9000 MAIN FRAME

IBM S-390 MAIN FRAME 3380 DISK DRIVES IBM 3494 TAPE LIBRA

3390 CONTROL UNIT 4225 PRINTERS IBM 3835 LASER PRINTERS

IBM 4245 IMPACT PRINTER IBM/HP LASER PRINTERS BUBBLE JET PRINTERS

MAINFRAME:

EDI CA7 DB2 CICS IMS JCL JES2 MVS TCPIP TNSO

OPC QMF RACF REXX RMDS VTAM OPS/MVS TSO/ISPF TNSO/SDSF

RUNTRAC NETVIEW SUPERTRACS PC3270 EMULATION

CAREER HISTORY/KEY PROJECTS

Affiliate Computer Services, 05/1999 to 08/2011

Global Government Solutions Quality Assurance

Configuration Management Administrator

Managed newly formed Configuration Management Department within the Quality Assurance group. Responsible for ten employees, providing the following strategic support, tools and procedures:

Plan, Implement & Manage Configuration Management Department utilizing, current GGS tools, processes and methodologies,

CM tool Research, Implementation, Training, Administration, Maintenance and Support

CM Standard Environments, Processes & Procedures and Implement Standard activities for each project

Implement and Lead the Change Control Board & Impact Analysis Teams.

Initiation and Monitoring of Product Nightly Build Process

Company-Wide Initiative to Achieve SEI CMM LEVEL 2 COMPLIANCE

.Lead a team of SME to rollout company-wide implementation of CDM practices:

Assess GGS maturity level following “Software Engineering Institute Capability Maturity Model” for software development.

Rollout Company-wide staged implementation of development activities and methodologies leading to an elevated level of maturity.

Standardized Tool Implementation & Support

Lead the Corporate Initiative for implementation of a “Standardized Tool Set” across Public Safety & Justice. Manage, planning, implementation, training, rollout and support of “Standardized Tool Set”:

CA SOFTWARE CHANGE MANAGER: CCC/ALLFUSION HARVEST

Introduced Configuration Management Tool for managing process, and providing version control across 200 projects, and 6 business units utilizing multiple platforms and toolsets.

MICROSOFT SHAREPOINT

Implemented a content and document management system, supporting 6 business units on a single 'server farm'. System was used as a base technology platform for custom developed ACS Courts applications.

EPM

Integrated with SharePoint to provide collaboration and control across the entire organization. Provided a common framework for organizing and managing resources, cost, time, schedules and task. Implemented and enforced standards for a structured and repeatable project implementation process across all projects.

SUBVERSION

Migration of all projects from Harvest to Subversion software versioning and revision control tool. Set up procedures for parallel and agile development using branching methods, release management utilizing the tags directory and use of tracking capabilities for change logs and defect reports between releases.

TORTOISE

Providing access to subversion commands directly in Windows explorer. Implemented branch/tag comparing, resulting in a graphical representation of all revisions and commits to ensure proper code is moved into the trunk.

TEAMCITY

Worked with the DBA team to implement daily compile, test and build process for development, testing and staging environments. Reviewed build result details and browse changes to ensure continuous stability.

JIRA

Integrated 120 projects to JIRA, a web based bug and issue tracking tool that combines development and project management activities. Migrated Agile projects implementing standard workflow and procedures for tracking revisions, managing project schedule, sprints and backlogs. Process creates documentation, tracking and reporting activities for defects, issues, task, risk, change request and links issues to related source code revisions and build status. Included reporting features for enhanced project tracking, project status, time tracking, user workload and issue metrics.

REPLICON

Migration of 450 users including overseas contractors to a web based time reporting tool with 0 payroll incidents. Initial Requirements data included business specific time and attendance rules, employee contract specifics, current hours status, status at go live, project/task determination and coding, approval limits, reporting requirements, time submission and payroll procedures, SharePoint EPM migration for resource and project cost allocation and reporting.

Toyota Motor Manufacturing, 09/1988to 03/1999

Specialist Information Systems

Team Leader for Operations Group~Ensure proper functioning of data center environment providing optimal customer quality:

Supervised seven team members

Prioritize multiple department needs for processing standards

Create & Monitor Operational checklist; system performance; maintain backups to ensure successful processing; report distribution

Create database for Operations procedures; ensure 100% team coverage for day-to-day operations; reduce staff overtime;

Follow Action/Plan/Check/Do process with Operations team members

Disaster Recovery

Scheduling Administrator~Converted paper processing to JOBTRAC; Maintain JOBTRAC Output/History database:

Investigated Paper Schedule and documented needs for conversion

Transfer all systems to JOBTRAC

Problem flow identification

Create Special Processing Schedules for holidays

Create Automatic process to notify analyst of delayed processing

Identify & eliminate bottle necks; IMOD creation for processing difficulties; Planning & Processing of critical applications

Communicate new system implementation, system flows and scheduling changes to all I/S areas

JCL Modification utilizing JOBTRAC utilities; JOBTRAC table maintenance

Operations System Automation~Liaison for Operations and Applications groups:

Develop and Maintain System documentation

Eliminate manual submissions of On Request Jobs

Automatic Job submission at user request via mainframe console message

Created C-list to automate system verification of vital application and outstanding replies; converted manual upload/download process

from operations group to user areas; coordinate time line and project plan for Records Management Distribution

System future project.

Level 3/Network/TNSO Problem Support~Provide a timely process through which problems are controlled and resolved:

Problem identification, resolution and root cause analysis for User inquiries, Application, Operations, Networking and

Communication problems; production job abend analysis and recovery

Production ALC, Transactions, Programs and Databases

Remote customer connection for data transfer; maintain schedule for all data sent and received outside of company;

Automation of timing and job submit capabilities

Operations System Automation~Monitor Batch Processing - Ensure all process complete as scheduled:

Level Abend Support; Print Out Distribution; Microfiche; Tape Management; Daily Turnover; Problem escalations

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