Six Sigma Customer Service

Jim McHale

Email: abo5qq@r.postjobfree.com

Address: **** ****** ***** **

City: New Lenox

State: IL

Zip: 60451

Country: USA

Phone: 815-***-****

Skill Level: Director

Salary Range: 135

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

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Job History / Details:

Profile

A performance driven Operations professional who is passionate about building strong relationships with customers (internal and external) and meeting their expectations. Senior executive with demonstrated success in driving sustainable improvements in process excellence, supply chain velocity, product quality, on time delivery, bottom line profitability, EH&S performance and cultural change. Outstanding track record in leading global teams across multiple sites to drive improvements through metric based strategy deployment utilizing lean six sigma tool kit, employee engagement and accountability.

Specialties:

* Lean/Six Sigma Black Belt, Quality Lean and Continuous Improvement

* ISO - 9001 and 14001Management, OSHAS 18001 Safety Management

* Start-ups/Turnaround, Business Continuity/Crisis Management

* Strategic Planning and Execution

* Global Project Management

* Multi-Plant Management

* P&L and Financial Analysis Management

Professional Experience

(April 2008 to Present) Smith`s Group- John Crane Inc, Morton Grove, IL

Director of Global Strategic Projects- Director of Operations

Responsible for Leading and Directing multiple Teams through the installation of a Lean Six Sigma based improvement toolkit for an global industry leader that designs and manufactures sealing systems and products mainly for the oil & gas, chemical, pharmaceutical, pulp, & paper and mining sectors with 380 million in sales. Direct responsibilities include Lean Six Sigma Process Management, Project Management for the Americas, full P&L and Operations Financial Analysis, Materials/Inventory Management, Manufacturing, Customer Service, Facilities/Maintenance, Manufacturing/ Industrial Engineering, EH&S Management, Quality Systems/ Engineering, ISO 9001:2008, OHSAS 18001, ISO 14001 and Logistics Management.

* Manage a direct team of 8 and 235 indirect employees for two sites.

* Manage a 136 million P&L for orders in the oil & gas, chemical, pharmaceutical, pulp, & paper and mining sectors.

* 38% increase in sales revenue and 44 % increase in gross margins by leading and driving a Lean Six Sigma culture.

* Lead and champion the implementation of a statistical inventory management system (IQM) that has resulted in a 22% reduction of inventory levels and improved stock service levels to 95%.

* Lead and Champion 10 Lean Kaizen events and 20 Six S audits each month to meet or exceed established KPI`s.

* Lead and manage the 480,000 sq, ft. campus facilities and maintenance to meet or exceed best practice - lean operational objectives.

* Led and managed a 4 million dollar project that included the closure and sale of a 75, 000 sq. ft. plant in Cranston, RI, redeployment of all manufacturing equipment and processes to Mexico and Illinois, under budget, on schedule and a ROI of 1.4 years.

* Led and managed a 2 million dollar project to move all USA high volume manufacturing to the Mexico City plant on time, under budget, transparent to the customers and a ROI of 2.2 years.

* Developed and implemented the Business Continuity and Crisis Management plans for the Americas.

* Management Representative for the OHSAS 18001 and ISO 14001 safety and environmental management systems.

* Developed and implemented a multiple site OHSAS 18001 registration plan for 4 manufacturing locations and 5 service centers. Sites became certified within 12 months. Process included directing the development of the required documentation and the installation of the system.

* Developed and implemented a Total Recordable Incident Rate (TRIR) reduction plan. Plan focus was achieved through the analysis of historical injury data. Action plans developed to target most frequent injuries by body part. TRIR was 4.8 in 2008 and is at 0.72.

* Designed and implemented an Operations Scorecard. Scorecard elements flow down from the John Crane Strategic Objectives to each level with daily employee engagement and accountability.

(October 2005 to April 2008) Filtration Group, Aurora IL

Plant Manager

Responsible for Leading all Plant Operations through innovation and Customer-Focused Operational Excellence for an industry leading broad line manufacturer of filtration products specializing in producing High Efficiency HEPA and ULPA filters for the Bio-Safety/Medical, HVAC, Industrial, Automotive, and Clean Space markets with 13 million in sales. Direct responsibilities include, Lean/Six Sigma Project Management, full P&L, Manufacturing, Engineering, Production Scheduling/ERP, Materials Management, Safety and Regulatory, QMS in fill compliance w/ISO-9001, Facilities/Plant Maintenance, Shipping/Receiving, Human Resources/Staffing.

* 85% Sales increase through Lean/Six Sigma process improvements and Customer-Focused Operational Excellence and collaboration with Sales/Customer Service.

* Led and championed the implementation of a Windows based scheduling ERP system that improved customer on time delivery from 45% to 92% with a minimum of 2 week lead time reductions.

* Led and Champion the Lean/Six Sigma Process improvements` that have resulted in over $800,000 in cost savings over the past 18 months, a 31 %-55% improvement in capacities/efficiencies and profitability ratios.

* Led the collaborative efforts to receive ISO certification in 6 months, decreasing returned goods by of 42%.

* Established and developed a Safety system and culture that reduced accidents by 40% and WC costs by 30%.

* Change agent for several product engineering design changes to reduce costs and improve margins.

* Developed a collaborative culture, empowered workforce, an incentive process that has resulted in a 40% reduction in turnover and a 140% increase in full time employees.

(June 2005 to October 2005) W.L. GORE & Associates, Elkton MD

APE Plant Operations Leader

Responsible for Leading the Industrial Products Division for a $35 million, 250 employee plant for the world leader in understanding PTFE and implementing this technology into high -value products. Leader for the manufacturing of Expanded PTFE pipe/joint sealants, GFO fiber packing, ELIXIR guitar strings, PRIMEA fuel cell power assemblies.

* Voluntary separation due to personal family reasons.

(January 2005 to June 2005) Focus Consulting, Antioch IL

Consultant

Prepared Lean tool systems (Process Mapping, Value Stream Mapping and Kaizan events) for the company President to add to his products/services offering portfolio.

(August 1993 to January 2005) Bimba Manufacturing Company, Monee IL

Director of Operations

Responsible for Leading and directing the diverse manufacturing operations for a fast paced, diverse volume (high-low), 72 million, 480 employees, multi-site company. Received multiple promotions for this recognized leader in the Fluid Power Industry. Direct responsibilities include, full P&L with a 15M budget, manufacturing operations of 6 divisions (8 direct and 320 indirect reports), QMS in full compliance with ISO-9001, supply chain, facilities management, engineering/maintenance, safety/regulatory systems, and shipping.

* Improved customer delivery by 23% to 97% promise date attainment and reduced lead-times by at least 50% for each product line through Sales & Marketing collaboration, MRPII Class A certification, teamwork and lean / practical principles and approaches.

* Directed the Lean/Agile Manufacturing journey including 5S, Value Streams, JIT, flow/batch, KANBAN, cellular manufacturing, and design for manufacturing, resulting in yearly productivity and profitability improvements of at least 7% annually.

* Led the collaborative system development of the market driven Custom Specials Products process resulting in $1.2 million sales the first year through aggressive value stream and marketing plans and execution.

* Developed and instituted an External Customer Quality Satisfaction Index (expressed in DPM) and tied improvements to company wide incentives. Achieved a 5 yr goal of reducing DPM by 50% in less than 4 years.

* Championed the business activities to get ISO 9001-2000 certification in 8 mos.

* Developed a safety prevention system and 5S culture that reduced accidents by 80% and workers comp costs by 38%.

* Established world-class metrics and developed strategies, plans and actions for attainment. Communicate monthly results and improvement plans to all employees.

* Conceptualized and developed plans for the separation of the core product business into separate make-to stock and make to order facilities. Managed the construction and start-up that was transparent to the customers, on time and with-in budget. Achieved a 50% reduction in inventory and a 55% increase in capacity.

* Developed a collaborative culture and reward structure that has resulted in meeting or exceeding the corporate revenue and EBITA goals each year.

(October, 1989 - August, 1993) Talley Defense Systems

Manufacturing Manager for Government Military Defense

Orchestrated the construction, start-up and manufacturing of a world-class chemical manufacturing facility with annual revenue of $26 million and 95 employees. Responsible for the plant`s operations.

* Managed the renovation, construction and equipment installation adapting to regulatory compliance for a 40 acre, 180,000 sq.ft. Manufacturing plant. Completed the project on time and 3% under budget.

* Staffed, trained, and motivated to deliver on time, within budget, all start-up goals at 19% less than projected headcount.

* Devised and implemented a TQM process that resulted in a 4-sigma quality (zero defect in FY 92) and 5 million of unprojected revenue.

* Increased manufacturing capacity by 30% through a dynamic consistent vision/mission and culture by empowerment principles.

(June, 1983 - October, 1989) Honeywell Inc. Armament

Environmental and Safety Adviser for government Military Defense

Responsible for the 420 acre, 250 employees Environmental Safety and Health Program for a major defense contractor. Managed numerous cross-functional projects in a dynamic participative management environment.

* Key team member who successfully transferred international technology from conception to production.

* Managed, developed, and implemented a participative safety program resulting in NO lost time accidents in 4 years.

Education

2006 Lean Six Sigma Black Belt - Air Academy Associates LLC Colorado Springs, CO

DePaul University - Chicago, IL. MBA Operations Management

University of Dubuque - Dubuque, IA. BS Safety Engineering

Graduated Cum Laude

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