Cindys Ry

CLAIMS ADJUSTER - COMMERCIAL AND PERSONAL LINES, NO FAULT AND

TORTE

Milton, ON

abo5qe@r.postjobfree.com - 647-***-****

Highly personable RIBO Level 1 Broker who is enthusiastic, customer focused and empathetic.

Personal philosophy - 'it's all about forming relationships'. Proven track record for identifying

customer needs and presenting appropriate company, product and service offerings.

KEY ARE AS OF STRENGTH:

Demonstrated ability to establish rapport and trust quickly while maintaining exceptional service

and follow-up, leading to increased repeat and referral business.

Quickly and effectively resolves customer challenges.

Ability to work in a fast paced environment, follow instructions well and make decisions with little

or no supervision.

Proficient with Microsoft Office System (Word, Excel, PowerPoint and Outlook) OPUS

Work Experience

CLAIMS ADJUSTER - COMMERCIAL AND PERSONAL LINES, NO FAULT AND

TORTE

INTACT INSURANCE - Mississauga, ON

2007 to 2012

Investigated routine and moderately complex losses by phone and written correspondence.

Ensured prompt and equitable settlements in line with corporate policies and standards.

Evaluated each claim assigned and established claim reserves.

Carried pending of up to 120 with a one to one closing ratio. Developed an action plan for conducting

investigations by determining necessary contacts, interviews, appraisals, and/or

information required to clarify and justify the claim.

Negotiated with insured, claimants, lawyers, and insurers to settle claims. Composed claims

reports to outline findings and settlements. Formulated recommendations for further action.

Attended court proceedings or hearings to provide information on claims. Determined when sufficient

information has been gathered to close the investigation.

Provided quality service to external or internal customers. Answered queries relating to investigations

and the claims process. Maintained effective communication channels with

claims departments and liaised with adjusters, experts, management, and other claims

representatives on technical and administrative issues.

CUSTOMER SERVICE REPRESENTATIVE /ADMINISTRATIVE ASSISTANT

TREASURE TRADERS INTERNATIONAL CORPORATION

2003 to 2007

2003 - 2007

Distributor of Gemstones through Network Marketing Channel

CUSTOMER SERVICE REPRESENTATIVE /ADMINISTRATIVE ASSISTANT

Conducted sales seminars to groups of up to 200 potential distributors.

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Responded to customer inquires followed up, investigated and resolved concerns quickly.

Tracked and documented customer and supplier information and activity.

Explained, sold and up sold products to customers. Developed trusting relationships with customers,

team members and internal customers/suppliers resulting in a marked increase in sales.

Additional duties: directed, controlled and coordinated administration, sales conferences,

communication functions and special events.

CINDY STORY 2

OWNER AND OPERATOR

CINDERELLA NAILS

1995 to 2003

Developed large customer base by offering a wide variety of beauty services for clients.

Provided educational seminars for potential technicians, clients and general public at various

venues emphasizing medical/health/ethical aspects of nail technology.

Insisted on an environment that offered fun, energy, growth and learning and provided well

trained, friendly and courteous service.

Education

RIBO Licensed Level One in Registered Insurance Broker

Insurance Brokers Association of Ontario - Toronto, ON

2012 to 2012

Bachelor of Science

Queen's University - Kingston, ON

1996

St Lawrence College - Kingston, ON

1991

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